Exam 1: Introduction to Management and Organizations

Sylvia has spent the day in a meeting that focused on her company's future.Managers were trying to predict how the role of their company might change over the next 10 years.Goals were then developed based upon their vision of the company's mission.Sylvia is performing which management function?

Understanding building codes would be considered a ________ skill for a building contractor.

Managers who actively make use of social media ________.

The emphasis that managers give to the various management roles seems to change based on their ________.

Rachel is a marketing manager of a product division at New Tech Corporation.She is presenting a new product idea to the director of research and development,which could lead to a profitable new opportunity for the company.Rachel is performing the role of ________.

Gavin Clayton is vice-president of product development at Canadian Aircraft Manufacturing (CAM). The company specializes in smaller civilian aircraft for commuter airlines and corporate executives. Gavin is trying to decide if the company should proceed in its plans to produce a new larger scale aircraft. He knows that the new aircraft supports the corporate strategy and will enhance their competitive position in the industry. As a former engineer with years of experience in aircraft design and production, he also knows that his company has the skills and capability to produce the new aircraft. In fact, he believes that the new larger aircraft will result in scale economies for CAM—allowing it to produce more profitable aircraft with roughly the same labour resources. Unfortunately, this could be a sore point with the labour union that represents the aircraft assembly workers. While Gavin has always maintained a good relationship with these workers, he knows they are suspicious of management's motives. If the workers perceive the new larger aircraft as a management ploy to increase worker productivity, they will resist the change. Management will definitely have to get the support of the union before they implement the new production plans. Gavin gazes out his window and ponders how best to proceed with the situation. -If Gavin joins the management team in discussions with the union about producing the new aircraft,he will be performing the management role of ________.

Risk management falls into the ________ category of changes facing managers.

If you achieve a higher level of output for a given input,you have ________.

Which common characteristic of all organizations defines members' work relationships?

The roles of disseminator,figurehead,negotiator,liaison,and spokesperson are more important at the ________ levels of the organization.

Which of the following is TRUE regarding a manager's job with respect to customers?

Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -Getting her projects completed with a high quality rating is an indication of Amy's ________ as a manager.

Pierre's Auto Repair Shop is mostly concerned with using the least amount of paint,labour,and other materials required to repair its customers' cars.Its primary goal is ________.

Gamification is a new approach being explored by organizations to engage employees.

Division manager is associated with which of the following levels of management?

Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager. -When Don meets with Phil to discuss his performance concerns,he will be performing which management role?

Which of the following best describes the concept that management is needed in all types and sizes of organizations,at all organizational levels,in all organizational work areas,and in organizations in all countries around the globe?

Managerial ability is important in creating organizational value.

Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -Amy's ability to get the same amount of product completed with fewer people is a reflection of her ________.

Interpersonal role is heavily involved in disseminating information throughout the organization.