Exam 1: Introduction to Management and Organizations

The three common characteristics of all organizations are distinct purpose,deliberate structure,and material resources.

An adaptable organization should be ________.

Writing an organizational strategic plan is an example of which management function?

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -The meeting that Chris has asked Pat to have with Sam and Kelly reflects the growing recognition that ________.

Whereas ________ is concerned with the means of getting things done,________ is concerned with the ends,or attainment of organizational goals.

Today's new organizations tend to be more skills-focused and customer-oriented than traditional organizations.

In a short essay,discuss the difference between efficiency and effectiveness.Include specific examples to support each concept.

Manager's job is primarily about ________.

Supervisor is a common title for whom?

Which of the following phrases best describes conceptual skills?

Which of the following is an informational role according to Mintzberg?

Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -Amy's ability to get activities completed efficiently and effectively with and through other people is known as ________.

Gavin Clayton is vice-president of product development at Canadian Aircraft Manufacturing (CAM). The company specializes in smaller civilian aircraft for commuter airlines and corporate executives. Gavin is trying to decide if the company should proceed in its plans to produce a new larger scale aircraft. He knows that the new aircraft supports the corporate strategy and will enhance their competitive position in the industry. As a former engineer with years of experience in aircraft design and production, he also knows that his company has the skills and capability to produce the new aircraft. In fact, he believes that the new larger aircraft will result in scale economies for CAM—allowing it to produce more profitable aircraft with roughly the same labour resources. Unfortunately, this could be a sore point with the labour union that represents the aircraft assembly workers. While Gavin has always maintained a good relationship with these workers, he knows they are suspicious of management's motives. If the workers perceive the new larger aircraft as a management ploy to increase worker productivity, they will resist the change. Management will definitely have to get the support of the union before they implement the new production plans. Gavin gazes out his window and ponders how best to proceed with the situation. -Gavin's reliance on his previous engineering and design experience to assess their production capabilities best demonstrates which managerial skill?

In order to be considered a manager,an individual must coordinate the work of others.

Which of the following is TRUE regarding the changes that a manager's job is undergoing?

A manager resolving conflict among organizational members is performing what function?

As managers move to higher organizational levels,the need for ________ skills decreases,but the need for ________ skills continues to be equally important.

Ed is a mid-level human resources manager and is involved in discussions between management and the employees' union.They are discussing wage issues.Management wants to keep wages at the legal minimum wage.The union wants minimum wage plus an increase of $2.00 per hour.Ed is acting as a ________ on behalf of management.

In a short essay,explain how the definition of a manager has changed over time.Include a discussion on why managers are important to an organization.

Management is about coordinating work activities so that the activities are completed ________.