Exam 17: Evidence-Based Decision Making

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Sam has not been receiving the information that he needs from his current control system. By the time Sam receives his reports, the activity has been completed and mistakes have already been made. Direct supervision is used extensively on the production floor now, so some activities are corrected before they become costly mistakes. But Sam would like to do better. Ideally, he would like to fix mistakes before they happen and anticipate more of the problems before they occur. -Ideally,Sam would like to use more ________ control.

Managers engage in controlling activities to protect the organization and its assets.

One advantage of ________ control is that it can enhance employee motivation.

A(n)________ is used to provide management with needed information on a regular basis.

The system of organizational governance is in place to monitor and control organizational practices.

Concurrent control implements controls before an activity begins.

Statistical reports provide only limited information and may ignore important subjective factors.

Constantly "putting out fires" refers to which type of corrective action?

If a manager investigates how and why performance has deviated beyond the acceptable range of variation,and then corrects the source of the deviation,she is using ________.

The control process assumes that ________.

Organizational performance is also measured by the quantity and quality of employees' work efforts towards accomplishment of organizational goals.

AirCargo is a regional airline that ships freight between communities in the four western provinces and the northern territories. Company president Mick Ward has asked his team of managers to investigate several complaints he has received about the company's services. Mick is particularly concerned about complaints that the company is not achieving its service commitment to customers. AirCargo promises delivery within 24 to 48 hours between larger centres, and 48 to 96 hours between smaller communities. Unfortunately, Mick has learned that the company is not achieving this standard, particularly in some northern communities, where shipments are often delayed by more than a week. Mick has made it clear to his managers that the status quo is not an option; either delivery times must be improved or their service promise must be adjusted. Ultimately, Mick would like to see AirCargo achieve the same standard as industry leader FastFreight, who promise 48-hour delivery service between any two communities anywhere across Canada! -Which of the following is NOT an option for taking managerial action at AirCargo?

In a short essay,explain feedforward,concurrent,and feedback controls and provide an example for each one.

AirCargo is a regional airline that ships freight between communities in the four western provinces and the northern territories. Company president Mick Ward has asked his team of managers to investigate several complaints he has received about the company's services. Mick is particularly concerned about complaints that the company is not achieving its service commitment to customers. AirCargo promises delivery within 24 to 48 hours between larger centres, and 48 to 96 hours between smaller communities. Unfortunately, Mick has learned that the company is not achieving this standard, particularly in some northern communities, where shipments are often delayed by more than a week. Mick has made it clear to his managers that the status quo is not an option; either delivery times must be improved or their service promise must be adjusted. Ultimately, Mick would like to see AirCargo achieve the same standard as industry leader FastFreight, who promise 48-hour delivery service between any two communities anywhere across Canada! -Mick's desire to achieve the same standard as FastFreight is an example of ________.

The differences seen in organizational control systems of global organizations are primarily in the ________ steps of the control process.

Barbara is the product manager of an energy company which operates in the Americas. She is concerned about the increased employee theft observed in the factory. A study has shown that $30,000 worth of merchandise was attributed to employee theft in the year 2010. -Barbara wants to take corrective measures to prevent future theft.Which of the following is a feedback control that Barbara could use to control theft?

In less technologically advanced countries,direct supervision and highly centralized decision-making are the basic means of control.

In a short essay,list and briefly explain the three steps in the control process.Provide examples where appropriate.

Which information source used to measure performance provides information that is NOT filtered through others?