Exam 17: Evidence-Based Decision Making

Which information source allows for feedback,is fast,but historically has a problem of being unable to document information for later reference?

Which of the following is an advantage of oral reports as a source of information for measuring performance?

Which information source used to measure performance has the disadvantages of being subject to personal bias and consuming a lot of time?

In the control process,which step follows "measuring actual performance"?

Why do managers feel they need to monitor what employees are doing? A big reason is that employees ________ not to surf the Web.

Organizational governance ________.

Canadian Credit Corp.advises telephone customers that their calls may be monitored to help improve the quality of customer service This is a form of ________ control.

Which of the following observations is TRUE of organizational controlling?

In a short essay,describe the various tools organizations can use to control employee performance.

In the control process,changing strategy is an example of what course of action?

If sales of "Cool Ranch"-flavoured Doritos chips are consistently higher than targets set by parent company Frito-Lay,which type of managerial action is most likely warranted?

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

________ are a control tool because they provide managers with quantitative standard for measurement and compare resource consumption.

Barbara is the product manager of an energy company which operates in the Americas. She is concerned about the increased employee theft observed in the factory. A study has shown that $30,000 worth of merchandise was attributed to employee theft in the year 2010. -Which of the following can be categorized as theft by an employee?

AirCargo is a regional airline that ships freight between communities in the four western provinces and the northern territories. Company president Mick Ward has asked his team of managers to investigate several complaints he has received about the company's services. Mick is particularly concerned about complaints that the company is not achieving its service commitment to customers. AirCargo promises delivery within 24 to 48 hours between larger centres, and 48 to 96 hours between smaller communities. Unfortunately, Mick has learned that the company is not achieving this standard, particularly in some northern communities, where shipments are often delayed by more than a week. Mick has made it clear to his managers that the status quo is not an option; either delivery times must be improved or their service promise must be adjusted. Ultimately, Mick would like to see AirCargo achieve the same standard as industry leader FastFreight, who promise 48-hour delivery service between any two communities anywhere across Canada! -Which of the following represents the upper limit in the acceptable range of variation for AirCargo deliveries to smaller communities?

With the usual Christmas rush,the Toys-For-Everyone store hired another 10 sales clerks.This is an example of ________ control.

Sam has not been receiving the information that he needs from his current control system. By the time Sam receives his reports, the activity has been completed and mistakes have already been made. Direct supervision is used extensively on the production floor now, so some activities are corrected before they become costly mistakes. But Sam would like to do better. Ideally, he would like to fix mistakes before they happen and anticipate more of the problems before they occur. -Sam's reports are an example of ________ control.

Industrial security experts propose that most employees steal to challenge the strict controls in place in many companies.

The key to ________ control is taking managerial action before a problem occurs.

Sam has not been receiving the information that he needs from his current control system. By the time Sam receives his reports, the activity has been completed and mistakes have already been made. Direct supervision is used extensively on the production floor now, so some activities are corrected before they become costly mistakes. But Sam would like to do better. Ideally, he would like to fix mistakes before they happen and anticipate more of the problems before they occur. -Direct supervision is the best-known form of ________ control.