Question 1

Appropriate controls can help managers look for ________ and areas for improvement.

Accepted Answer

A) unmotivated employees 
B) specific performance gaps 
C) equipment failures 
D) failing technologies 
A) unmotivated employees 
B) specific performance gaps 
C) equipment failures 
D) failing technologies

Question 2

Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.
-The control system that Gina chooses should ultimately be one that ________.

Accepted Answer

A) monitors everything that happens in the department 
B) monitors only the important activities in the department 
C) helps the organization effectively and efficiently reach its goals 
D) requires minimal management involvement 
A) monitors everything that happens in the department 
B) monitors only the important activities in the department 
C) helps the organization effectively and efficiently reach its goals 
D) requires minimal management involvement

Question 3

________ is the overall output of goods or services produced divided by the inputs needed to generate that output.

Accepted Answer

A) Factoring 
B) Effectiveness 
C) Performance correlation 
D) Productivity 
A) Factoring 
B) Effectiveness 
C) Performance correlation 
D) Productivity

Question 4

Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.
-Gina also recognizes that it is not enough to just set up the control system.As an effective manager,she also needs to ________.

Accepted Answer

A) follow up and ensure that everyone is doing what they are supposed to be doing 
B) ensure that employees are given tasks that they can handle 
C) ensure that productivity levels stay the same for stability 
D) do the most important tasks herself to make sure they get done correctly 
A) follow up and ensure that everyone is doing what they are supposed to be doing 
B) ensure that employees are given tasks that they can handle 
C) ensure that productivity levels stay the same for stability 
D) do the most important tasks herself to make sure they get done correctly

Question 5

Computing Solutions Inc. is a high-tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations. Ted is the department head and needs to train John and Kelly, both project managers, on the proper applications of technological solutions for businesses.
-Ted also informs John and Kelly that the term ________ in MIS implies numbers,names or quantities.

Accepted Answer

A) information 
B) data 
C) systems 
D) standards 
A) information 
B) data 
C) systems 
D) standards

Question 6

Michelle's Restaurant gives customers a questionnaire to rate the quality of their dining experience.They are using ________ control.

Accepted Answer

A) feedback 
B) concurrent 
C) applied 
D) feedforward 
A) feedback 
B) concurrent 
C) applied 
D) feedforward

Question 7

In order to increase the ratio of outputs to inputs,a manager would have to ________.

Accepted Answer

A) decrease inputs 
B) increase productivity 
C) increase the cost of the input 
D) hire additional employees 
A) decrease inputs 
B) increase productivity 
C) increase the cost of the input 
D) hire additional employees

Question 8

Customer satisfaction with service provided can be considered an important performance indicator.

Accepted Answer

A) True 
 B)False

Question 9

In giving employees feedback on their performance,the only important topic for discussion is the employee's job and how it is carried out.

Accepted Answer

A) True 
 B)False

Question 10

Benchmarks for a company must be created based on the previous performance of the company.

Accepted Answer

A) True 
 B)False

Question 11

In a short essay,explain what benchmarking is.What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

Accepted Answer

Benchmarking is the search for the best

Question 12

________ should be monitored regularly to ensure that all possible protective precautions are in place.

Accepted Answer

A) Information controls 
B) Strategic controls 
C) Concurrent controls 
D) Data controls 
A) Information controls 
B) Strategic controls 
C) Concurrent controls 
D) Data controls

Question 13

The third and final step in the control process is ________.

Accepted Answer

A) measuring actual performance 
B) comparing actual performance with the standard 
C) taking managerial action 
D) determining the acceptable range of variation 
A) measuring actual performance 
B) comparing actual performance with the standard 
C) taking managerial action 
D) determining the acceptable range of variation

Question 14

Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.

Accepted Answer

A) to institute strict controls 
B) to empower employees 
C) to give up personal observations 
D) to stop monitoring profits 
A) to institute strict controls 
B) to empower employees 
C) to give up personal observations 
D) to stop monitoring profits

Question 15

An effective control system can provide information and feedback on employee performance and ________.

Accepted Answer

A) ensure profits increase annually 
B) eliminate the need for continual measurement 
C) increase the company's competitiveness in the marketplace 
D) minimize the chance of potential problems 
A) ensure profits increase annually 
B) eliminate the need for continual measurement 
C) increase the company's competitiveness in the marketplace 
D) minimize the chance of potential problems

Question 16

Managers should do nothing if the variance observed from the standard is acceptable.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following management responsibilities determines if organizational goals are being achieved?

Accepted Answer

A) motivating employees 
B) formulating business strategy 
C) measuring firm performance 
D) making profit year after year 
A) motivating employees 
B) formulating business strategy 
C) measuring firm performance 
D) making profit year after year

Question 18

Organizations control customer interactions through employee training.

Accepted Answer

A) True 
 B)False

Question 19

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

Accepted Answer

A) True 
 B)False

Question 20

Jan was in a big hurry. She had just been given the assignment of reporting on the financial health of her company to the new divisional vice-president, Donna. Donna had asked Jan to provide several calculations to help her gain an understanding of the company's financial shape. Jan realized that this was a great career opportunity—one that could make or break her reputation with the new vice-president. She quickly pulled out her old financial management textbook and turned to the chapter on financial ratios to review the required calculations.
-Donna was also very interested in examining the organization's use of debt to finance its assets.Therefore,Jan needed to calculate a(n)________ ratio.

Accepted Answer

A) leverage 
B) profitability 
C) equity 
D) probability 
A) leverage 
B) profitability 
C) equity 
D) probability

Appropriate controls can help managers look for ________ and areas for improvement.

________ is the overall output of goods or services produced divided by the inputs needed to generate that output.

Michelle's Restaurant gives customers a questionnaire to rate the quality of their dining experience.They are using ________ control.

In order to increase the ratio of outputs to inputs,a manager would have to ________.

Customer satisfaction with service provided can be considered an important performance indicator.

In giving employees feedback on their performance,the only important topic for discussion is the employee's job and how it is carried out.

Benchmarks for a company must be created based on the previous performance of the company.

In a short essay,explain what benchmarking is.What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

________ should be monitored regularly to ensure that all possible protective precautions are in place.

The third and final step in the control process is ________.

Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.

An effective control system can provide information and feedback on employee performance and ________.

Managers should do nothing if the variance observed from the standard is acceptable.

Which of the following management responsibilities determines if organizational goals are being achieved?

Organizations control customer interactions through employee training.

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters

Exam 17: Evidence-Based Decision Making

Appropriate controls can help managers look for ________ and areas for improvement.

________ is the overall output of goods or services produced divided by the inputs needed to generate that output.

Michelle's Restaurant gives customers a questionnaire to rate the quality of their dining experience.They are using ________ control.

In order to increase the ratio of outputs to inputs,a manager would have to ________.

Customer satisfaction with service provided can be considered an important performance indicator.

In giving employees feedback on their performance,the only important topic for discussion is the employee's job and how it is carried out.

Benchmarks for a company must be created based on the previous performance of the company.

In a short essay,explain what benchmarking is.What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

________ should be monitored regularly to ensure that all possible protective precautions are in place.

The third and final step in the control process is ________.

Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.

An effective control system can provide information and feedback on employee performance and ________.

Managers should do nothing if the variance observed from the standard is acceptable.

Which of the following management responsibilities determines if organizational goals are being achieved?

Organizations control customer interactions through employee training.

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters