Question 1

Which of the following describes communications that are official,organization-sanctioned episodes of information transmission?

Accepted Answer

A) Electronic media. 
B) Horizontal communication. 
C) Formal communication. 
D) The grapevine. 
E) Informal communication. 
A) Electronic media. 
B) Horizontal communication. 
C) Formal communication. 
D) The grapevine. 
E) Informal communication. C

Question 2

Disadvantages of electronic communication include which of the following?

Accepted Answer

A) Increased expenses 
B) Lack of confidentiality 
C) Lower quality decisions 
D) Inefficiency 
E) The inability to solve simple problems 
A) Increased expenses 
B) Lack of confidentiality 
C) Lower quality decisions 
D) Inefficiency 
E) The inability to solve simple problems B

Question 3

Scenario D. You were just recently hired on at Daily Distribution. As part of your orientation, your manager explained a potential new program that Daily is considering implementing. The program would consist of a series of meetings for business members from around the organization and from across many levels. During these meetings, tough and candid decisions will be made about how to eliminate vertical boundaries. Furthermore, your manager explains that Daily will benchmark its competitors and companies from other industries in order to learn best practices. Finally, Daily is considering sharing financial information with mid-level managers as part of the new program.
-In such an organization as the one the new program would create at Daily,people,jobs,processes and places,and ideas,information,decisions,and actions can move to where they are most needed.

Accepted Answer

A) True 
 B)False  True

Question 4

Scenario D. You were just recently hired on at Daily Distribution. As part of your orientation, your manager explained a potential new program that Daily is considering implementing. The program would consist of a series of meetings for business members from around the organization and from across many levels. During these meetings, tough and candid decisions will be made about how to eliminate vertical boundaries. Furthermore, your manager explains that Daily will benchmark its competitors and companies from other industries in order to learn best practices. Finally, Daily is considering sharing financial information with mid-level managers as part of the new program.
-Daily is attempting to mirror which organization with the newly proposed program?

Accepted Answer

A) IMB 
B) Twitter 
C) Coca-Cola 
D) Nordstrom 
E) General Electric 
A) IMB 
B) Twitter 
C) Coca-Cola 
D) Nordstrom 
E) General Electric

Question 5

The process of reflection

Accepted Answer

A) facilitates accurate communication. 
B) usually interferes with communication efforts. 
C) can be minimized with effective listening techniques. 
D) is not necessary when there is effective communication. 
E) improves the sender's communication skills. 
A) facilitates accurate communication. 
B) usually interferes with communication efforts. 
C) can be minimized with effective listening techniques. 
D) is not necessary when there is effective communication. 
E) improves the sender's communication skills.

Question 6

Richer media are quicker and more personal,but allow less feedback.

Accepted Answer

A) True 
 B)False

Question 7

Horizontal communication is information shared between levels in the organization.

Accepted Answer

A) True 
 B)False

Question 8

Subordinates may filter information from their superiors for which of the following reasons?

Accepted Answer

A) To try to help their boss 
B) To butter-up their boss 
C) To gain their boss's trust 
D) To provoke their boss 
E) Because they are selfish 
A) To try to help their boss 
B) To butter-up their boss 
C) To gain their boss's trust 
D) To provoke their boss 
E) Because they are selfish

Question 9

Which of the following is one of the ways to add power to your presentations?

Accepted Answer

A) Provide data 
B) Practice 
C) Strive for perfection 
D) Be prepared to answer simple questions 
E) Slant your message for different audiences 
A) Provide data 
B) Practice 
C) Strive for perfection 
D) Be prepared to answer simple questions 
E) Slant your message for different audiences

Question 10

Nonverbal messages can support or undermine the stated message.

Accepted Answer

A) True 
 B)False

Question 11

Horizontal communication refers to the flow of information

Accepted Answer

A) from supervisors to subordinates. 
B) among people in the same hierarchical level. 
C) from outside the organization. 
D) from subordinates to supervisors. 
E) between employees and customers. 
A) from supervisors to subordinates. 
B) among people in the same hierarchical level. 
C) from outside the organization. 
D) from subordinates to supervisors. 
E) between employees and customers.

Question 12

__________ offices are also referred to as mobile offices.

Accepted Answer

A) Corporate 
B) Business 
C) Virtual 
D) Customer's 
E) Second Life 
A) Corporate 
B) Business 
C) Virtual 
D) Customer's 
E) Second Life

Question 13

The social network of informal communications that helps people interpret the organization is referred to as

Accepted Answer

A) the virtual office. 
B) the Internet. 
C) the grapevine. 
D) gossip. 
E) open-book communication. 
A) the virtual office. 
B) the Internet. 
C) the grapevine. 
D) gossip. 
E) open-book communication.

Question 14

Scenario D. You were just recently hired on at Daily Distribution. As part of your orientation, your manager explained a potential new program that Daily is considering implementing. The program would consist of a series of meetings for business members from around the organization and from across many levels. During these meetings, tough and candid decisions will be made about how to eliminate vertical boundaries. Furthermore, your manager explains that Daily will benchmark its competitors and companies from other industries in order to learn best practices. Finally, Daily is considering sharing financial information with mid-level managers as part of the new program.
-Daily is attempting to implement ________________ with the proposed new program.

Accepted Answer

A) a boundaryless organization 
B) two-way communication 
C) one-way communication 
D) an informal communication system 
E) virtual offices 
A) a boundaryless organization 
B) two-way communication 
C) one-way communication 
D) an informal communication system 
E) virtual offices

Question 15

The process by which a person states what he or she believes the other person is saying is referred to as

Accepted Answer

A) communication. 
B) filtering. 
C) reflection. 
D) discussion. 
E) perception. 
A) communication. 
B) filtering. 
C) reflection. 
D) discussion. 
E) perception.

Question 16

Which of the following communication channels would you use if you were responsible for announcing to your company that the annual public transit pass is now available to be used?

Accepted Answer

A) Face-to-face 
B) Telephone 
C) The grapevine 
D) E-mail 
E) Videoconference 
A) Face-to-face 
B) Telephone 
C) The grapevine 
D) E-mail 
E) Videoconference

Question 17

One-way communication is a process in which information flows in only one direction-from the sender to the receiver,but there is a feedback loop.

Accepted Answer

A) True 
 B)False

Question 18

In order to listen effectively,a person should focus on the facts and details and focus on the central ideas later.

Accepted Answer

A) True 
 B)False

Question 19

The best way for a manager to confirm a meeting time with 10 employees is by phone.

Accepted Answer

A) True 
 B)False

Question 20

A "virtual office" is a mobile office in which people can work anywhere,as long as they have the tools to communicate with customers and colleagues.

Accepted Answer

A) True 
 B)False

Which of the following describes communications that are official,organization-sanctioned episodes of information transmission?

Disadvantages of electronic communication include which of the following?

The process of reflection

Richer media are quicker and more personal,but allow less feedback.

Horizontal communication is information shared between levels in the organization.

Subordinates may filter information from their superiors for which of the following reasons?

Which of the following is one of the ways to add power to your presentations?

Nonverbal messages can support or undermine the stated message.

Horizontal communication refers to the flow of information

__________ offices are also referred to as mobile offices.

The social network of informal communications that helps people interpret the organization is referred to as

The process by which a person states what he or she believes the other person is saying is referred to as

Which of the following communication channels would you use if you were responsible for announcing to your company that the annual public transit pass is now available to be used?

One-way communication is a process in which information flows in only one direction-from the sender to the receiver,but there is a feedback loop.

In order to listen effectively,a person should focus on the facts and details and focus on the central ideas later.

The best way for a manager to confirm a meeting time with 10 employees is by phone.

A "virtual office" is a mobile office in which people can work anywhere,as long as they have the tools to communicate with customers and colleagues.

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters

Exam 15: Communicating

Which of the following describes communications that are official,organization-sanctioned episodes of information transmission?

Disadvantages of electronic communication include which of the following?

The process of reflection

Richer media are quicker and more personal,but allow less feedback.

Horizontal communication is information shared between levels in the organization.

Subordinates may filter information from their superiors for which of the following reasons?

Which of the following is one of the ways to add power to your presentations?

Nonverbal messages can support or undermine the stated message.

Horizontal communication refers to the flow of information

__________ offices are also referred to as mobile offices.

The social network of informal communications that helps people interpret the organization is referred to as

The process by which a person states what he or she believes the other person is saying is referred to as

Which of the following communication channels would you use if you were responsible for announcing to your company that the annual public transit pass is now available to be used?

One-way communication is a process in which information flows in only one direction-from the sender to the receiver,but there is a feedback loop.

In order to listen effectively,a person should focus on the facts and details and focus on the central ideas later.

The best way for a manager to confirm a meeting time with 10 employees is by phone.

A "virtual office" is a mobile office in which people can work anywhere,as long as they have the tools to communicate with customers and colleagues.

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters