Question 1

In which order would expectancy theory place the following events?

Accepted Answer

A) outcome,performance,effort 
B) performance,effort,outcome 
C) effort,outcome,performance 
D) performance,outcome,effort 
E) effort,performance,outcome 
A) outcome,performance,effort 
B) performance,effort,outcome 
C) effort,outcome,performance 
D) performance,outcome,effort 
E) effort,performance,outcome E

Question 2

Empowerment encourages what set of beliefs among employees?

Accepted Answer

A) Clarity,power,self confidence,punishment 
B) Meaning,competence,self determination,impact 
C) Information,knowledge,rewards 
D) Earning,refinement,understanding 
E) None of the above 
A) Clarity,power,self confidence,punishment 
B) Meaning,competence,self determination,impact 
C) Information,knowledge,rewards 
D) Earning,refinement,understanding 
E) None of the above B

Question 3

Withdrawing or failing to provide a reinforcing consequence is referred to as

Accepted Answer

A) negative reinforcement. 
B) organizational behavior modification. 
C) expectancy. 
D) extinction. 
E) goal theory. 
A) negative reinforcement. 
B) organizational behavior modification. 
C) expectancy. 
D) extinction. 
E) goal theory. D

Question 4

Scenario C. Caroline is a marketing representative for a publishing house. She is about to set her yearly goals with the manager of her department. There are a few goals that they are considering:
1. Increase her sales from 10,000 units to 20,000.
2. Design a cause marketing event to benefit St. Jude's Children's Hospital.
3. Develop a campaign to promote a product to overweight teens.

-Caroline knows that in a great year a representative may improve her sales by about 25%,so which of the following goal criteria would be a problem for the first goal listed above?

Accepted Answer

A) Meaningful 
B) Challenging but attainable 
C) Acceptable 
D) Well compensated 
E) Specific and quantifiable 
A) Meaningful 
B) Challenging but attainable 
C) Acceptable 
D) Well compensated 
E) Specific and quantifiable

Question 5

Compare and contrast job enlargement,job enrichment and job rotation.Give an example of each.

Accepted Answer

The answer of Compare and contrast job enlargement,job enrichment and...

Question 6

A(n)____________ need describes a need for friendship,affection,belonging and love.

Accepted Answer

A) self-actualization 
B) ego 
C) safety or security 
D) physiological 
E) social 
A) self-actualization 
B) ego 
C) safety or security 
D) physiological 
E) social

Question 7

A psychological contract refers to what employees think their employers owe them and not vice versa.

Accepted Answer

A) True 
 B)False

Question 8

Scenario A. Suppose that your employee Umberto has been having trouble with the paperwork he must do for his job. Your goal is for the employee to improve his performance; i.e. decrease his rate of errors. You are considering two approaches:
1. Option 1 is to spend time with Umberto every day helping him with his job. This is an appealing option to Umberto because he appreciates the attention and sees it as a positive reward.
2. Option 2 is to tell Umberto that has now lost his incentive option until his performance improves.
3. Option 3 is to tell Umberto that you are not taking away his incentive option for the coming quarter provided he makes improvements.

-Option 3 in the scenario above is an example of

Accepted Answer

A) positive reinforcement. 
B) punishment. 
C) negative reinforcement. 
D) extinction. 
E) none of the above 
A) positive reinforcement. 
B) punishment. 
C) negative reinforcement. 
D) extinction. 
E) none of the above

Question 9

A satisfied worker is always more productive than a dissatisfied one.

Accepted Answer

A) True 
 B)False

Question 10

Positive consequences that motivate behavior are known as

Accepted Answer

A) motivators. 
B) valence. 
C) punishments. 
D) reinforcers. 
E) goals. 
A) motivators. 
B) valence. 
C) punishments. 
D) reinforcers. 
E) goals.

Question 11

The low of effect states that behavior that is followed by negative consequences will not likely be repeated.

Accepted Answer

A) True 
 B)False

Question 12

Alderfer's ERG Theory focuses on

Accepted Answer

A) existence needs,relatedness needs and growth needs. 
B) existentialism,relativity and governance. 
C) employment,recruitment and gain sharing. 
D) effort,return and goal setting. 
E) expectancy,risk and growth. 
A) existence needs,relatedness needs and growth needs. 
B) existentialism,relativity and governance. 
C) employment,recruitment and gain sharing. 
D) effort,return and goal setting. 
E) expectancy,risk and growth.

Question 13

Scenario B. Suppose you have a group of employees whom you find very difficult to motivate. One of them, a young man named Carlos, consistently tells you that he doesn't believe he will ever succeed. He regularly tells his colleagues that "no matter how well I do in this job, I'll never get a raise or promotion." Another named Susan simply doesn't care about any of the rewards that your organization offers and so she says, "it just isn't worth it to me to work that hard!" The third, an employee named Jeannie, feels that she is no longer able to "keep up" in her job, and that she is no longer physically able to do the job, so there is little use in trying.
-Carlos illustrates which of the following concepts?

Accepted Answer

A) High expectancy 
B) Low instrumentality 
C) Negative valence 
D) Low equity 
E) High empowerment 
A) High expectancy 
B) Low instrumentality 
C) Negative valence 
D) Low equity 
E) High empowerment

Question 14

Growth need strength refers to

Accepted Answer

A) the desire people have for responsibility. 
B) the desire people have for experiences that enable them to advance in the corporate hierarchy. 
C) the desire people have for experiences that contribute to personal and psychological development. 
D) the desire people have for retirement. 
E) the desire people have for experiences that allow for socialization and affiliation. 
A) the desire people have for responsibility. 
B) the desire people have for experiences that enable them to advance in the corporate hierarchy. 
C) the desire people have for experiences that contribute to personal and psychological development. 
D) the desire people have for retirement. 
E) the desire people have for experiences that allow for socialization and affiliation.

Question 15

Valence is

Accepted Answer

A) the perceived likelihood that performance will be followed by a particular outcome. 
B) the value that expected outcomes hold for the person contemplating them. 
C) any consequence resulting from performance. 
D) the perceived likelihood that employees' efforts will enable them to attain their performance goals. 
E) indirectly correlated with motivation. 
A) the perceived likelihood that performance will be followed by a particular outcome. 
B) the value that expected outcomes hold for the person contemplating them. 
C) any consequence resulting from performance. 
D) the perceived likelihood that employees' efforts will enable them to attain their performance goals. 
E) indirectly correlated with motivation.

Question 16

Procedural justice refers to using a fair process in decision making and making sure that others know that the process was as fair as possible.

Accepted Answer

A) True 
 B)False

Question 17

Removing or withholding an undesirable consequence is

Accepted Answer

A) negative reinforcement. 
B) punishment. 
C) extinction. 
D) positive reinforcement. 
E) empowerment. 
A) negative reinforcement. 
B) punishment. 
C) extinction. 
D) positive reinforcement. 
E) empowerment.

Question 18

The rewards given to a person by the boss,the company,or some other person are known as

Accepted Answer

A) an extrinsic reward. 
B) a motivator. 
C) an intrinsic reward. 
D) job enrichment. 
E) job enlargement. 
A) an extrinsic reward. 
B) a motivator. 
C) an intrinsic reward. 
D) job enrichment. 
E) job enlargement.

Question 19

Applying consequences that increase the likelihood that a person will repeat the behavior that led to it is referred to as

Accepted Answer

A) negative reinforcement. 
B) positive reinforcement. 
C) punishment. 
D) extinction. 
E) encouragement. 
A) negative reinforcement. 
B) positive reinforcement. 
C) punishment. 
D) extinction. 
E) encouragement.

Question 20

While it would be wonderful if it was so,loyalty to an organization is,in fact,dead.

Accepted Answer

A) True 
 B)False

In which order would expectancy theory place the following events?

Empowerment encourages what set of beliefs among employees?

Withdrawing or failing to provide a reinforcing consequence is referred to as

Compare and contrast job enlargement,job enrichment and job rotation.Give an example of each.

A(n)____________ need describes a need for friendship,affection,belonging and love.

A psychological contract refers to what employees think their employers owe them and not vice versa.

A satisfied worker is always more productive than a dissatisfied one.

Positive consequences that motivate behavior are known as

The low of effect states that behavior that is followed by negative consequences will not likely be repeated.

Alderfer's ERG Theory focuses on

Growth need strength refers to

Valence is

Procedural justice refers to using a fair process in decision making and making sure that others know that the process was as fair as possible.

Removing or withholding an undesirable consequence is

The rewards given to a person by the boss,the company,or some other person are known as

Applying consequences that increase the likelihood that a person will repeat the behavior that led to it is referred to as

While it would be wonderful if it was so,loyalty to an organization is,in fact,dead.

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Team-Work

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters

Exam 13: Motivating for Performance

In which order would expectancy theory place the following events?

Empowerment encourages what set of beliefs among employees?

Withdrawing or failing to provide a reinforcing consequence is referred to as

Compare and contrast job enlargement,job enrichment and job rotation.Give an example of each.

A(n)____________ need describes a need for friendship,affection,belonging and love.

A psychological contract refers to what employees think their employers owe them and not vice versa.

A satisfied worker is always more productive than a dissatisfied one.

Positive consequences that motivate behavior are known as

The low of effect states that behavior that is followed by negative consequences will not likely be repeated.

Alderfer's ERG Theory focuses on

Growth need strength refers to

Valence is

Procedural justice refers to using a fair process in decision making and making sure that others know that the process was as fair as possible.

Removing or withholding an undesirable consequence is

The rewards given to a person by the boss,the company,or some other person are known as

Applying consequences that increase the likelihood that a person will repeat the behavior that led to it is referred to as

While it would be wonderful if it was so,loyalty to an organization is,in fact,dead.

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Team-Work

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters