Question 1

The strategic triangle includes three key players: the organization,the government,and the competition.

Accepted Answer

A) True 
 B)False  False

Question 2

Smaller companies can move fast,provide quality goods and services to targeted market niches and can inspire greater involvement for their people.

Accepted Answer

A) True 
 B)False  True

Question 3

Explain the key features in mass customization.

Accepted Answer

Mass customization is a manufacturing and marketing technique that combines the flexibility and personalization of custom-made products with the low unit costs associated with mass production. The key features of mass customization include:

1. Flexibility: Mass customization allows for a high degree of flexibility in product design and production. Customers can personalize and customize their products to meet their specific needs and preferences.

2. Efficient production: Mass customization utilizes advanced technologies and production processes to efficiently produce customized products on a large scale. This allows for cost-effective manufacturing while still meeting individual customer requirements.

3. Customer involvement: Mass customization involves the active participation of customers in the design and production process. Customers have the opportunity to customize their products according to their unique preferences, leading to higher customer satisfaction and loyalty.

4. Variety: Mass customization offers a wide variety of product options and configurations to cater to diverse customer needs and preferences. This allows companies to reach a broader customer base and increase market share.

5. Data-driven approach: Mass customization relies on data and analytics to understand customer preferences and behavior, enabling companies to offer personalized products and experiences that resonate with their target audience.

Overall, mass customization offers a unique combination of personalization and efficiency, allowing companies to meet individual customer needs while still benefiting from the advantages of mass production.

Question 4

Large organizations are typically less organic than small ones.

Accepted Answer

A) True 
 B)False

Question 5

One of the most important characteristics of an organization is its size.

Accepted Answer

A) True 
 B)False

Question 6

Flexible factories have which of the following advantages?

Accepted Answer

A) Providing fewer production options 
B) Having much longer production runs 
C) Being organized around products,in work cells or teams 
D) Having less change over time 
E) Using centralized scheduling 
A) Providing fewer production options 
B) Having much longer production runs 
C) Being organized around products,in work cells or teams 
D) Having less change over time 
E) Using centralized scheduling

Question 7

A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is

Accepted Answer

A) total quality management. 
B) just-in-time control (JIT). 
C) ISO 9001. 
D) computer-integrated manufacturing (CIM). 
E) customer-based integration. 
A) total quality management. 
B) just-in-time control (JIT). 
C) ISO 9001. 
D) computer-integrated manufacturing (CIM). 
E) customer-based integration.

Question 8

Which of the following is an effective practice in downsizing?

Accepted Answer

A) Hire people that can cope with the new situation. 
B) Make slow,small,frequent layoffs. 
C) Expect employees to cope with the new situation/reality. 
D) Communicate once a quarter,through the company newsletter,with people about the process. 
E) Identify how the organization will operate more effectively in the future. 
A) Hire people that can cope with the new situation. 
B) Make slow,small,frequent layoffs. 
C) Expect employees to cope with the new situation/reality. 
D) Communicate once a quarter,through the company newsletter,with people about the process. 
E) Identify how the organization will operate more effectively in the future.

Question 9

Flexible factories differ from traditional factories by

Accepted Answer

A) lot size,flow patterns,and scheduling. 
B) providing more efficient production options. 
C) providing a long production runs. 
D) using a production sequence on a line. 
E) using centralized scheduling. 
A) lot size,flow patterns,and scheduling. 
B) providing more efficient production options. 
C) providing a long production runs. 
D) using a production sequence on a line. 
E) using centralized scheduling.

Question 10

People in organic organizations work more as ________ than _________.

Accepted Answer

A) friends,enemies 
B) teammates,subordinates 
C) family,workers 
D) employees,servants 
E) acquaintances,friends 
A) friends,enemies 
B) teammates,subordinates 
C) family,workers 
D) employees,servants 
E) acquaintances,friends

Question 11

Managers who want to strengthen their firms' competitiveness via core competencies need to focus on which of the following issues?

Accepted Answer

A) Assigning specific tasks to specific workers 
B) Purchasing more capital assets 
C) Writing a strategic plan 
D) Extending competencies to find new applications and opportunities for the markets of tomorrow 
E) Stock price 
A) Assigning specific tasks to specific workers 
B) Purchasing more capital assets 
C) Writing a strategic plan 
D) Extending competencies to find new applications and opportunities for the markets of tomorrow 
E) Stock price

Question 12

The strategic triangle includes which three things?

Accepted Answer

A) Profit,strategy,and employees 
B) Control,structure,conduct 
C) Customers,corporation,competitors 
D) Control,customers,employees 
E) Profit,customers,competitors 
A) Profit,strategy,and employees 
B) Control,structure,conduct 
C) Customers,corporation,competitors 
D) Control,customers,employees 
E) Profit,customers,competitors

Question 13

Senior managers at ZebraCorp,a manufacturer of striped leather sofas,have been working with a consultant to implement ISO 9001.They have established a vision and goals,and have been working hard to establish trust with their employees.Given this scenario,ZebraCorp.can be said to have strong

Accepted Answer

A) information and analysis. 
B) strategic quality planning. 
C) mutually beneficial supplier relationships. 
D) process quality management. 
E) leadership. 
A) information and analysis. 
B) strategic quality planning. 
C) mutually beneficial supplier relationships. 
D) process quality management. 
E) leadership.

Question 14

Continuous processes are characterized by which of the following?

Accepted Answer

A) There is a definite starting and stopping point to the process. 
B) Many different products are produced by the company. 
C) Machines and/or computers do all the work. 
D) Structure is generally more bureaucratic. 
E) Communication tends to be formal within the organization. 
A) There is a definite starting and stopping point to the process. 
B) Many different products are produced by the company. 
C) Machines and/or computers do all the work. 
D) Structure is generally more bureaucratic. 
E) Communication tends to be formal within the organization.

Question 15

Scenario C. Jack Welch has said "An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." Alyssa was thinking about that quote as she was working on a project for the president of her company, who was also her boss. He had asked her to put together a plan to transition their firm from more of a bureaucracy to one with agility. Alyssa recalled from her college management classes that the particular structure an organization adopts to accomplish agility will depend on its strategy, its customers, and its technology. Somehow she had to address all of these areas in her report.
-One thing that Alyssa was considering was to be sure the firm focused on its competitiveness and managed its core competencies to obtain competitive advantage.Which of the following actions should Alyssa recommend to her boss to best accomplish this goal?

Accepted Answer

A) Coordinate by standardization 
B) Formalize all processes with the approval of the Board 
C) Change the organization to a matrix structure 
D) Accumulate the right resources and eliminate resources that don't provide value 
E) Centralize decision making 
A) Coordinate by standardization 
B) Formalize all processes with the approval of the Board 
C) Change the organization to a matrix structure 
D) Accumulate the right resources and eliminate resources that don't provide value 
E) Centralize decision making

Question 16

The Healthy Nutrition Counseling Center and the Simple Solutions Software Company have recently joined forces to produce a meal planning program for use on home computers.The two organizations decided to work together on the project since neither one could have developed the project with their own resources.Both organizations will own the resulting program.This effort could be considered a

Accepted Answer

A) network organization. 
B) strategic alliance. 
C) cluster organization. 
D) classical conglomerate. 
E) high-involvement organization. 
A) network organization. 
B) strategic alliance. 
C) cluster organization. 
D) classical conglomerate. 
E) high-involvement organization.

Question 17

"Diseconomies of Scale" refers to the costs of an organization being too big.

Accepted Answer

A) True 
 B)False

Question 18

Rightsizing is a successful effort to achieve an appropriate size at which the company performs most efficiently.

Accepted Answer

A) True 
 B)False

Question 19

Learning organizations are good at

Accepted Answer

A) problem creation. 
B) coming to consensus based on gut feelings. 
C) containing knowledge. 
D) discouraging new approaches. 
E) shamelessly stealing ideas from other organizations. 
A) problem creation. 
B) coming to consensus based on gut feelings. 
C) containing knowledge. 
D) discouraging new approaches. 
E) shamelessly stealing ideas from other organizations.

Question 20

Jim Smith,a manager at First Customer Ford,strives for long-term improvement rather than short-term profit.He has done this for years regardless of the economic environment.This is an example of which of Deming's 14 points of quality?

Accepted Answer

A) Create constancy of purpose 
B) Adopt the new philosophy 
C) Improve constantly and forever the system of production and service 
D) Take action to accomplish the transformation 
E) Institute training and retraining 
A) Create constancy of purpose 
B) Adopt the new philosophy 
C) Improve constantly and forever the system of production and service 
D) Take action to accomplish the transformation 
E) Institute training and retraining

The strategic triangle includes three key players: the organization,the government,and the competition.

Smaller companies can move fast,provide quality goods and services to targeted market niches and can inspire greater involvement for their people.

Explain the key features in mass customization.

Large organizations are typically less organic than small ones.

One of the most important characteristics of an organization is its size.

Flexible factories have which of the following advantages?

A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is

Which of the following is an effective practice in downsizing?

Flexible factories differ from traditional factories by

People in organic organizations work more as than _.

Managers who want to strengthen their firms' competitiveness via core competencies need to focus on which of the following issues?

The strategic triangle includes which three things?

Senior managers at ZebraCorp,a manufacturer of striped leather sofas,have been working with a consultant to implement ISO 9001.They have established a vision and goals,and have been working hard to establish trust with their employees.Given this scenario,ZebraCorp.can be said to have strong

Continuous processes are characterized by which of the following?

"Diseconomies of Scale" refers to the costs of an organization being too big.

Rightsizing is a successful effort to achieve an appropriate size at which the company performs most efficiently.

Learning organizations are good at

Jim Smith,a manager at First Customer Ford,strives for long-term improvement rather than short-term profit.He has done this for years regardless of the economic environment.This is an example of which of Deming's 14 points of quality?

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters

Exam 9: Organizational Agility

The strategic triangle includes three key players: the organization,the government,and the competition.

Smaller companies can move fast,provide quality goods and services to targeted market niches and can inspire greater involvement for their people.

Explain the key features in mass customization.

Large organizations are typically less organic than small ones.

One of the most important characteristics of an organization is its size.

Flexible factories have which of the following advantages?

A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is

Which of the following is an effective practice in downsizing?

Flexible factories differ from traditional factories by

People in organic organizations work more as ________ than _________.

Managers who want to strengthen their firms' competitiveness via core competencies need to focus on which of the following issues?

The strategic triangle includes which three things?

Senior managers at ZebraCorp,a manufacturer of striped leather sofas,have been working with a consultant to implement ISO 9001.They have established a vision and goals,and have been working hard to establish trust with their employees.Given this scenario,ZebraCorp.can be said to have strong

Continuous processes are characterized by which of the following?

"Diseconomies of Scale" refers to the costs of an organization being too big.

Rightsizing is a successful effort to achieve an appropriate size at which the company performs most efficiently.

Learning organizations are good at

Jim Smith,a manager at First Customer Ford,strives for long-term improvement rather than short-term profit.He has done this for years regardless of the economic environment.This is an example of which of Deming's 14 points of quality?

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters

People in organic organizations work more as than _.