Question 1

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as

Accepted Answer

A) probing. 
B) accommodation. 
C) parading. 
D) avoidance. 
E) informing. 
A) probing. 
B) accommodation. 
C) parading. 
D) avoidance. 
E) informing. C

Question 2

Self-managed teams,compared to traditionally managed teams,have more productivity but experience higher costs.

Accepted Answer

A) True 
 B)False  False

Question 3

Explain at least four ways that teams can help organizations.

Accepted Answer

1. Increased productivity: Teams can help organizations by increasing productivity through collaboration and shared responsibility. When team members work together towards a common goal, they can often accomplish more than individuals working separately.

2. Innovation and creativity: Teams can bring together diverse perspectives and ideas, leading to greater innovation and creativity. By encouraging open communication and brainstorming, teams can generate new and innovative solutions to organizational challenges.

3. Improved decision-making: Teams can help organizations make better decisions by providing a range of viewpoints and expertise. When team members with different backgrounds and experiences come together to discuss and analyze options, they can make more informed and well-rounded decisions.

4. Employee satisfaction and retention: Teams can contribute to a positive work environment and employee satisfaction by fostering a sense of belonging and camaraderie. When employees feel supported and valued within their teams, they are more likely to be engaged and committed to the organization, leading to higher retention rates.

Question 4

The text differentiates a "real team" from a working group by the

Accepted Answer

A) observable interpersonal interactions. 
B) extraordinary efficiencies realized. 
C) achievement of significant performance improvements. 
D) agreement on a common goal to be achieved. 
E) organizational structure. 
A) observable interpersonal interactions. 
B) extraordinary efficiencies realized. 
C) achievement of significant performance improvements. 
D) agreement on a common goal to be achieved. 
E) organizational structure.

Question 5

A third party who intervenes to help others manage their conflict is called

Accepted Answer

A) a collaborator. 
B) a mediator. 
C) a resolutionist 
D) a negotiator. 
E) a judge. 
A) a collaborator. 
B) a mediator. 
C) a resolutionist 
D) a negotiator. 
E) a judge.

Question 6

Scenario B. You and a group of classmates decide to form a management club at your college or university. During this process the following occurs:
1. Initially, a group of interested classmates meets to decide what you want to do in the club. Many great ideas are put on the table and enthusiasm is high.
2. A few meetings later, things are quite different. Now, individuals who put some of the original ideas on the table are fighting hard for their agenda and tempers are flaring. Some individuals are also causing conflict in their efforts to gain leadership positions in the club; the President's job is particularly hotly contested.
3. After a few weeks of conflict, the members realize that if they don't come together, nothing will get done. The leadership roles have been decided now and group members begin to, as they said, "bond" and work together more.
4. By the end of the first semester, the group is "running like a top!" The projects are on track, members are executing their assigned tasks and the group feels a sense of success.
-At the point that the club is "running like a top," which stage of group formation would you use to describe their status?

Accepted Answer

A) Declining 
B) Storming 
C) Forming 
D) Performing 
E) Norming 
A) Declining 
B) Storming 
C) Forming 
D) Performing 
E) Norming

Question 7

Scenario D. While walking to your desk, you overhear three co-workers fighting about what to get for lunch for the office. Eric wants to have Italian food while Jared wants Mexican. Brody said that he wants to eat something healthy, like a salad. Becoming frustrated with the situation, Jared said he didn't care and walked away. Eric suggested to Brody that most Italian places tend to have salad on the menu, so they both could get what they wanted. Brody, concerned for Jared's feelings, said that they should get Mexican food and he would just find something to eat.
-In this situation,Brody is utilizing which approach to conflict?

Accepted Answer

A) Avoidance 
B) Collaboration 
C) Accommodation 
D) Compromise 
E) Competition 
A) Avoidance 
B) Collaboration 
C) Accommodation 
D) Compromise 
E) Competition

Question 8

Discuss at least three reasons why groups fail.

Accepted Answer

There are several reasons why groups may

Question 9

Which of the following is indicative of a team environment?

Accepted Answer

A) Training focuses on technical skills 
B) Information is carefully controlled 
C) Cross-training is recognized as inefficient 
D) Risk taking is discouraged 
E) Workers are expected to continuously improve methods 
A) Training focuses on technical skills 
B) Information is carefully controlled 
C) Cross-training is recognized as inefficient 
D) Risk taking is discouraged 
E) Workers are expected to continuously improve methods

Question 10

Work teams,when they exist,are typically a part of the formal organization structure.

Accepted Answer

A) True 
 B)False

Question 11

The worst performance results from

Accepted Answer

A) a highly cohesive group with high-performance norms. 
B) a highly cohesive group with low-performance norms. 
C) a non-cohesive group with high-performance norms. 
D) a non-cohesive group with low-performance norms. 
E) a highly cohesive group with no performance norms. 
A) a highly cohesive group with high-performance norms. 
B) a highly cohesive group with low-performance norms. 
C) a non-cohesive group with high-performance norms. 
D) a non-cohesive group with low-performance norms. 
E) a highly cohesive group with no performance norms.

Question 12

Teams that operate separately from the regular work structure and exist temporarily are known as

Accepted Answer

A) management teams. 
B) parallel teams. 
C) self-designing teams. 
D) self-managed teams. 
E) transnational teams. 
A) management teams. 
B) parallel teams. 
C) self-designing teams. 
D) self-managed teams. 
E) transnational teams.

Question 13

Scenario A. Your organization uses teams extensively. In your new position as District Manager, you will be responsible for managing several different teams:
1. You are now a member of the District Managers' Team. This team is made up of District Managers who coordinate the work of the district employees. As with all members of this team, you were named to this team when you were promoted to District Manager.
2. You now supervise the Salary Survey Team. This team is made up of employees from around the district who have been assigned to study the organization's current salary policies and recommend changes to make your organization more competitive for the best job candidates.
3. Several of your employees have also been assigned to the Service Enhancement Team, which has been formed to design new services for your organization to provide to customers. Each member of the team was selected for his/her technical expertise and knowledge.
4. Finally, the local managers in your district have formed their own team which meets each week via videoconference. They decided to do this so that they would be able to discuss similar issues they experienced in their jobs. They chose the videoconferencing method for their meetings since they are not able to meet regularly face-to-face.

-The Service Enhancement Team is an example of which type of team?

Accepted Answer

A) Work team 
B) Project and development team 
C) Parallel team 
D) Management team 
E) Virtual team 
A) Work team 
B) Project and development team 
C) Parallel team 
D) Management team 
E) Virtual team

Question 14

The most likely barrier to success for a team is ineffective communication.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following occurs because individuals usually are more motivated when others are present,they are concerned with what others think of them and they want to maintain a positive self-image?

Accepted Answer

A) Social loafing 
B) Social integrating 
C) Social conflict 
D) Social facilitation effect 
E) Loss of self-esteem 
A) Social loafing 
B) Social integrating 
C) Social conflict 
D) Social facilitation effect 
E) Loss of self-esteem

Question 16

Groups that control decisions about and execution of a complete range of tasks are referred to as

Accepted Answer

A) autonomous work groups. 
B) quality circles. 
C) self-designing teams. 
D) transnational teams. 
E) semiautonomous work groups. 
A) autonomous work groups. 
B) quality circles. 
C) self-designing teams. 
D) transnational teams. 
E) semiautonomous work groups.

Question 17

Which of the following statements about group norms is true?

Accepted Answer

A) They are different sets of expectations of how various individuals should behave. 
B) They are usually negative and destructive. 
C) They are shared beliefs about how the group members should think and behave within the group. 
D) They are positive because they are developed toward accomplishing the tasks of the organization. 
E) Norms about knowledge sharing hinder team performance. 
A) They are different sets of expectations of how various individuals should behave. 
B) They are usually negative and destructive. 
C) They are shared beliefs about how the group members should think and behave within the group. 
D) They are positive because they are developed toward accomplishing the tasks of the organization. 
E) Norms about knowledge sharing hinder team performance.

Question 18

Teams at The Rock Insurance have cut down the considerable amount of time it takes for a new policy to be issued.The use of teams may have caused this improvement in

Accepted Answer

A) cost reduction. 
B) quality. 
C) speed. 
D) change. 
E) innovation. 
A) cost reduction. 
B) quality. 
C) speed. 
D) change. 
E) innovation.

Question 19

Some customers for the team's products may be inside the organization.

Accepted Answer

A) True 
 B)False

Question 20

Your best friend belonged to the high school yearbook committee while in high school.He spoke of how much fun they had together,the long hours they worked on the yearbook and what a great yearbook they produced.Amazingly,even now,three years later,most of the group members still get together to rehash old times and ask each others' advice.The committee could be considered

Accepted Answer

A) unique. 
B) cohesive. 
C) declining. 
D) a command group. 
E) a standing committee. 
A) unique. 
B) cohesive. 
C) declining. 
D) a command group. 
E) a standing committee.

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as

Self-managed teams,compared to traditionally managed teams,have more productivity but experience higher costs.

Explain at least four ways that teams can help organizations.

The text differentiates a "real team" from a working group by the

A third party who intervenes to help others manage their conflict is called

Discuss at least three reasons why groups fail.

Which of the following is indicative of a team environment?

Work teams,when they exist,are typically a part of the formal organization structure.

The worst performance results from

Teams that operate separately from the regular work structure and exist temporarily are known as

The most likely barrier to success for a team is ineffective communication.

Which of the following occurs because individuals usually are more motivated when others are present,they are concerned with what others think of them and they want to maintain a positive self-image?

Groups that control decisions about and execution of a complete range of tasks are referred to as

Which of the following statements about group norms is true?

Teams at The Rock Insurance have cut down the considerable amount of time it takes for a new policy to be issued.The use of teams may have caused this improvement in

Some customers for the team's products may be inside the organization.

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters

Exam 14: Team-Work

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as

Self-managed teams,compared to traditionally managed teams,have more productivity but experience higher costs.

Explain at least four ways that teams can help organizations.

The text differentiates a "real team" from a working group by the

A third party who intervenes to help others manage their conflict is called

Discuss at least three reasons why groups fail.

Which of the following is indicative of a team environment?

Work teams,when they exist,are typically a part of the formal organization structure.

The worst performance results from

Teams that operate separately from the regular work structure and exist temporarily are known as

The most likely barrier to success for a team is ineffective communication.

Which of the following occurs because individuals usually are more motivated when others are present,they are concerned with what others think of them and they want to maintain a positive self-image?

Groups that control decisions about and execution of a complete range of tasks are referred to as

Which of the following statements about group norms is true?

Teams at The Rock Insurance have cut down the considerable amount of time it takes for a new policy to be issued.The use of teams may have caused this improvement in

Some customers for the team's products may be inside the organization.

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Managing Change

Filters