Question 1

Which of the following processes would be found in the operations management department?

Accepted Answer

A) Creating production schedules 
B) Communicating marketing campaigns 
C) Hiring employees 
D) Processing sales 
A) Creating production schedules 
B) Communicating marketing campaigns 
C) Hiring employees 
D) Processing sales

Question 2

Which of the following categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

Accepted Answer

A) Expert system 
B) Virtual reality 
C) Neural network 
D) Genetic algorithm 
A) Expert system 
B) Virtual reality 
C) Neural network 
D) Genetic algorithm

Question 3

What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?

Accepted Answer

A) They are all expert systems and thus share some characteristics. 
B) They are all genetic algorithm systems and thus share some characteristics. 
C) They are all neural network systems and thus share some characteristics. 
D) They are all complex adaptive systems and thus share some characteristics. 
A) They are all expert systems and thus share some characteristics. 
B) They are all genetic algorithm systems and thus share some characteristics. 
C) They are all neural network systems and thus share some characteristics. 
D) They are all complex adaptive systems and thus share some characteristics.

Question 4

At the ______________ level of a business structure, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Accepted Answer

The answer of At the ______________ level of a business...

Question 5

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees.At what level of the organizational pyramid would you categorize Jenny?

Accepted Answer

A) Managerial 
B) Operational 
C) Strategic 
D) Owner 
A) Managerial 
B) Operational 
C) Strategic 
D) Owner

Question 6

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Accepted Answer

A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer facing processes 
D) All of these 
A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer facing processes 
D) All of these

Question 7

Which of the following represents a business process you would find in the operations management department?

Accepted Answer

A) Ordering inventory 
B) Processing sales 
C) Promoting discounts 
D) Paying of accounts payable 
A) Ordering inventory 
B) Processing sales 
C) Promoting discounts 
D) Paying of accounts payable

Question 8

When evaluating the six-step decision making process, what occurs during the solution implementation step?

Accepted Answer

A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) The solution that best solves the problem is selected. 
A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) The solution that best solves the problem is selected.

Question 9

What is consolidation?

Accepted Answer

A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) The ability to look at information from different perspectives 
C) Enables users to get details, and details of details, of information 
D) Finds the inputs necessary to achieve a goal such as a desired level of output 
A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) The ability to look at information from different perspectives 
C) Enables users to get details, and details of details, of information 
D) Finds the inputs necessary to achieve a goal such as a desired level of output

Question 10

____________ MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates.

Accepted Answer

The answer of ____________ MIS metrics measure the impact MIS...

Question 11

______________ is the amount of information that can travel through a system at any point in time.

Accepted Answer

The answer of ______________ is the amount of information that...

Question 12

Review the following statements.Which one does not represent an example of a structured decision?

Accepted Answer

A) Reordering inventory 
B) Deciding to enter a new market 
C) Creating the employee weekly staffing schedule 
D) Creating the employee weekly production schedule 
A) Reordering inventory 
B) Deciding to enter a new market 
C) Creating the employee weekly staffing schedule 
D) Creating the employee weekly production schedule

Question 13

Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.

Accepted Answer

A) True 
 B)False

Question 14

Andy Benton works at the local Starbucks coffee shop, and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Accepted Answer

A) Strategic 
B) Owner 
C) Operational 
D) Managerial 
A) Strategic 
B) Owner 
C) Operational 
D) Managerial

Question 15

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

Accepted Answer

The answer of Customer-facing processes result in a product or...

Question 16

Product delivery is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 17

What compiles information from multiple sources and tailors it to meet user needs?

Accepted Answer

A) Drill-down 
B) Sensitivity analysis 
C) What-if analysis 
D) Digital dashboard 
A) Drill-down 
B) Sensitivity analysis 
C) What-if analysis 
D) Digital dashboard

Question 18

Which of the following is the most commonly used form of AI in the business arena?

Accepted Answer

A) Intelligent system 
B) Artificial intelligence 
C) Expert system 
D) Neural network 
A) Intelligent system 
B) Artificial intelligence 
C) Expert system 
D) Neural network

Question 19

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?

Accepted Answer

A) Monthly plans 
B) Monthly budgets 
C) Weekly schedule 
D) All of these 
A) Monthly plans 
B) Monthly budgets 
C) Weekly schedule 
D) All of these

Question 20

_____________ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.

Accepted Answer

The answer of _____________ support systems model information using OLAP,...

Which of the following processes would be found in the operations management department?

Which of the following categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?

At the ______________ level of a business structure, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees.At what level of the organizational pyramid would you categorize Jenny?

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Which of the following represents a business process you would find in the operations management department?

When evaluating the six-step decision making process, what occurs during the solution implementation step?

What is consolidation?

____________ MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates.

______________ is the amount of information that can travel through a system at any point in time.

Review the following statements.Which one does not represent an example of a structured decision?

Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.

Andy Benton works at the local Starbucks coffee shop, and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

Product delivery is a customer-facing business process.

What compiles information from multiple sources and tailors it to meet user needs?

Which of the following is the most commonly used form of AI in the business arena?

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?

_____________ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters

Exam 2: Decision and Processes: Value Driven Business

Which of the following processes would be found in the operations management department?

Which of the following categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?

At the ______________ level of a business structure, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees.At what level of the organizational pyramid would you categorize Jenny?

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Which of the following represents a business process you would find in the operations management department?

When evaluating the six-step decision making process, what occurs during the solution implementation step?

What is consolidation?

____________ MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates.

______________ is the amount of information that can travel through a system at any point in time.

Review the following statements.Which one does not represent an example of a structured decision?

Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.

Andy Benton works at the local Starbucks coffee shop, and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

Product delivery is a customer-facing business process.

What compiles information from multiple sources and tailors it to meet user needs?

Which of the following is the most commonly used form of AI in the business arena?

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?

_____________ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters