Question 1

Which of the following is not included in the decision-making process?

Accepted Answer

A) Data collection 
B) Solution benchmarking 
C) Solution generation 
D) Solution test 
A) Data collection 
B) Solution benchmarking 
C) Solution generation 
D) Solution test

Question 2

As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team.Today, Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information.Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success?

Accepted Answer

A) Slice-and-dice 
B) Competitive tables 
C) Drill-down 
D) Consolidation 
A) Slice-and-dice 
B) Competitive tables 
C) Drill-down 
D) Consolidation

Question 3

Which of the following represents an internal KPI that indicates the earning power of a project?

Accepted Answer

A) Market share 
B) Return on intelligent 
C) Sensitivity analysis 
D) Return on investment 
A) Market share 
B) Return on intelligent 
C) Sensitivity analysis 
D) Return on investment

Question 4

A(n) ___________ is a simplified representation or abstraction of reality.

Accepted Answer

The answer of A(n) ___________ is a simplified representation or...

Question 5

Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Accepted Answer

A) Intelligent agent 
B) Executive agent 
C) Expert agent 
D) Modeling system 
A) Intelligent agent 
B) Executive agent 
C) Expert agent 
D) Modeling system

Question 6

Which of the following is an example of an intelligent system?

Accepted Answer

A) The Firefighter Robot that can extinguish flames at chemical plants 
B) Shell Oil's Smart Pump robot that pumps gas for the customer 
C) A robot that cleans and sweeps at a local airport 
D) All of these 
A) The Firefighter Robot that can extinguish flames at chemical plants 
B) Shell Oil's Smart Pump robot that pumps gas for the customer 
C) A robot that cleans and sweeps at a local airport 
D) All of these

Question 7

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A) Critical success factors (CSFs) 
B) Benchmarking metrics 
C) Business process reengineering (BPR) 
D) Decision support interfaces (DSI) 
A) Critical success factors (CSFs) 
B) Benchmarking metrics 
C) Business process reengineering (BPR) 
D) Decision support interfaces (DSI)

Question 8

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Accepted Answer

The answer of _________ focuses on the extent to which...

Question 9

Which of the following is a customer-facing process?

Accepted Answer

A) Communicating with customers 
B) Strategic goal setting 
C) Providing performance feedback and rewards 
D) Purchasing raw materials 
A) Communicating with customers 
B) Strategic goal setting 
C) Providing performance feedback and rewards 
D) Purchasing raw materials

Question 10

The proportion of the market that a firm captures is called market share.

Accepted Answer

A) True 
 B)False

Question 11

When evaluating the six-step decision making process, what occurs during the solution selection step?

Accepted Answer

A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) The solution that best solves the problem is selected. 
A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) The solution that best solves the problem is selected.

Question 12

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Accepted Answer

A) OLTP 
B) Executive information system (EIS) 
C) Transaction support system (TSS) 
D) Decision support system (DSS) 
A) OLTP 
B) Executive information system (EIS) 
C) Transaction support system (TSS) 
D) Decision support system (DSS)

Question 13

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Accepted Answer

A) TPS, DSS, EIS 
B) DSS, TPS, EIS 
C) EIS, DSS, TPS 
D) None of these, it varies from organization to organization. 
A) TPS, DSS, EIS 
B) DSS, TPS, EIS 
C) EIS, DSS, TPS 
D) None of these, it varies from organization to organization.

Question 14

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

Accepted Answer

Being able to sort, calculate, analyze,

Question 15

The president and vice president of a company are typically found in the _______________ level of the business structure.

Accepted Answer

The answer of The president and vice president of a...

Question 16

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Accepted Answer

A) What-if analysis, sensitivity analysis, goal-seeking analysis, optimization analysis 
B) Workflow analysis, sensitivity analysis, growth analysis, organizational analysis 
C) What-if analysis, structured analysis, goal-seeking analysis, optimization analysis 
D) What-if analysis, sensitivity analysis, growth analysis, organizational analysis 
A) What-if analysis, sensitivity analysis, goal-seeking analysis, optimization analysis 
B) Workflow analysis, sensitivity analysis, growth analysis, organizational analysis 
C) What-if analysis, structured analysis, goal-seeking analysis, optimization analysis 
D) What-if analysis, sensitivity analysis, growth analysis, organizational analysis

Question 17

Which of the following should a business follow for success?

Accepted Answer

A) Technology choices should drive business processes. 
B) Business processes should drive technology choices. 
C) Technology choices should drive business strategies and goals. 
D) All of these, depending on the industry. 
A) Technology choices should drive business processes. 
B) Business processes should drive technology choices. 
C) Technology choices should drive business strategies and goals. 
D) All of these, depending on the industry.

Question 18

What is the difference between customer-facing processes and business-facing processes?

Accepted Answer

A) Business-facing processes are front-office processes, and customer-facing processes are back-office processes. 
B) Customer-facing processes are front-office processes, and business-facing processes are back-office processes. 
C) Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes. 
D) Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes. 
A) Business-facing processes are front-office processes, and customer-facing processes are back-office processes. 
B) Customer-facing processes are front-office processes, and business-facing processes are back-office processes. 
C) Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes. 
D) Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes.

Question 19

Which of the following describes the efficiency MIS metric of throughput?

Accepted Answer

A) The number of hours a system is available for users 
B) The time it takes to respond to user interactions such as a mouse click 
C) The amount of information that can travel through a system at any point in time 
D) The ease with which people perform transactions and/or find information 
A) The number of hours a system is available for users 
B) The time it takes to respond to user interactions such as a mouse click 
C) The amount of information that can travel through a system at any point in time 
D) The ease with which people perform transactions and/or find information

Question 20

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Which of the following is not included in the decision-making process?

Which of the following represents an internal KPI that indicates the earning power of a project?

A(n) ___________ is a simplified representation or abstraction of reality.

Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Which of the following is an example of an intelligent system?

What is the analysis and redesign of workflow within and between enterprises?

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Which of the following is a customer-facing process?

The proportion of the market that a firm captures is called market share.

When evaluating the six-step decision making process, what occurs during the solution selection step?

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

The president and vice president of a company are typically found in the _______________ level of the business structure.

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Which of the following should a business follow for success?

What is the difference between customer-facing processes and business-facing processes?

Which of the following describes the efficiency MIS metric of throughput?

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters

Exam 2: Decision and Processes: Value Driven Business

Which of the following is not included in the decision-making process?

Which of the following represents an internal KPI that indicates the earning power of a project?

A(n) ___________ is a simplified representation or abstraction of reality.

Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Which of the following is an example of an intelligent system?

What is the analysis and redesign of workflow within and between enterprises?

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Which of the following is a customer-facing process?

The proportion of the market that a firm captures is called market share.

When evaluating the six-step decision making process, what occurs during the solution selection step?

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

The president and vice president of a company are typically found in the _______________ level of the business structure.

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Which of the following should a business follow for success?

What is the difference between customer-facing processes and business-facing processes?

Which of the following describes the efficiency MIS metric of throughput?

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters