Question 1

Which of the following offers a disadvantage for working virtually?

Accepted Answer

A) Increases in worker productivity 
B) Increases in feelings of seclusion 
C) Decreases in expenses for the company 
D) Alleviation of congested roadways 
A) Increases in worker productivity 
B) Increases in feelings of seclusion 
C) Decreases in expenses for the company 
D) Alleviation of congested roadways

Question 2

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

Accepted Answer

Metrics are measurements that evaluate r

Question 3

____________ decisions are considered operational and involve situations where established processes offer potential solutions.

Accepted Answer

The answer of ____________ decisions are considered operational and involve...

Question 4

Key performance indicators can focus on external and internal measurements.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following represents a business-facing process?

Accepted Answer

A) Loan processing 
B) Order processing 
C) Strategic planning 
D) Customer billing 
A) Loan processing 
B) Order processing 
C) Strategic planning 
D) Customer billing

Question 6

Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?

Accepted Answer

A) Multiplying the firm's sales by the industries total sales 
B) Dividing the firm's sales by the total market sales for the entire industry 
C) Subtracting your competitors sales from your total sales 
D) Subtracting the industries total sales from the firm's total sales 
A) Multiplying the firm's sales by the industries total sales 
B) Dividing the firm's sales by the total market sales for the entire industry 
C) Subtracting your competitors sales from your total sales 
D) Subtracting the industries total sales from the firm's total sales

Question 7

When evaluating the six-step decision making process, what occurs during the problem identification step?

Accepted Answer

A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) The solution that best solves the problem is selected. 
A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) The solution that best solves the problem is selected.

Question 8

What is a simplified representation or abstraction of reality?

Accepted Answer

A) Model 
B) Metric 
C) Redundancy 
D) Sensitivity Analysis 
A) Model 
B) Metric 
C) Redundancy 
D) Sensitivity Analysis

Question 9

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

Accepted Answer

A) Accounting and finance 
B) Marketing and sales 
C) Operations management 
D) Human resources 
A) Accounting and finance 
B) Marketing and sales 
C) Operations management 
D) Human resources

Question 10

Managers use transactional information when making structured decisions at the operational level.

Accepted Answer

A) True 
 B)False

Question 11

Anne-Marie Cole runs the sales division for a local auto insurance firm.One of her key duties is to calculate her company's market share.When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales.What is Anne-Marie's current market share?

Accepted Answer

A) 1% 
B) 10% 
C) 18% 
D) 20% 
A) 1% 
B) 10% 
C) 18% 
D) 20%

Question 12

What can a model accomplish?

Accepted Answer

A) Calculate risks 
B) Understand uncertainty 
C) Manipulate time 
D) All of these 
A) Calculate risks 
B) Understand uncertainty 
C) Manipulate time 
D) All of these

Question 13

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

Accepted Answer

A) As-Is process model 
B) Business process reengineering model 
C) Customer facing process 
D) To-Be process model 
A) As-Is process model 
B) Business process reengineering model 
C) Customer facing process 
D) To-Be process model

Question 14

What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?

Accepted Answer

A) Expert system 
B) Virtual reality 
C) Neural network 
D) Genetic algorithm 
A) Expert system 
B) Virtual reality 
C) Neural network 
D) Genetic algorithm

Question 15

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Accepted Answer

A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer-facing processes 
D) All of these 
A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer-facing processes 
D) All of these

Question 16

Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information.What refers to the level of detail in the model?

Accepted Answer

A) Drill-down 
B) Visualization 
C) Granularity 
D) Consolidation 
A) Drill-down 
B) Visualization 
C) Granularity 
D) Consolidation

Question 17

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?

Accepted Answer

A) Data collection 
B) Artificial intelligence 
C) Biomimicry 
D) Intelligent system 
A) Data collection 
B) Artificial intelligence 
C) Biomimicry 
D) Intelligent system

Question 18

Review the following list of key terms and determine which one typically occurs during strategic business process improvement.

Accepted Answer

A) Automation 
B) Streamlining 
C) Reengineering 
D) Improvement 
A) Automation 
B) Streamlining 
C) Reengineering 
D) Improvement

Question 19

What improves managerial level business processes?

Accepted Answer

A) Performance measures 
B) Bottlenecks 
C) Redundancy 
D) Streamlining 
A) Performance measures 
B) Bottlenecks 
C) Redundancy 
D) Streamlining

Question 20

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Accepted Answer

A) Market shifts 
B) Technology 
C) Discoveries 
D) Bottlenecking 
A) Market shifts 
B) Technology 
C) Discoveries 
D) Bottlenecking

Which of the following offers a disadvantage for working virtually?

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

____________ decisions are considered operational and involve situations where established processes offer potential solutions.

Key performance indicators can focus on external and internal measurements.

Which of the following represents a business-facing process?

Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?

When evaluating the six-step decision making process, what occurs during the problem identification step?

What is a simplified representation or abstraction of reality?

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

Managers use transactional information when making structured decisions at the operational level.

What can a model accomplish?

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information.What refers to the level of detail in the model?

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?

Review the following list of key terms and determine which one typically occurs during strategic business process improvement.

What improves managerial level business processes?

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters

Exam 2: Decision and Processes: Value Driven Business

Which of the following offers a disadvantage for working virtually?

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

____________ decisions are considered operational and involve situations where established processes offer potential solutions.

Key performance indicators can focus on external and internal measurements.

Which of the following represents a business-facing process?

Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?

When evaluating the six-step decision making process, what occurs during the problem identification step?

What is a simplified representation or abstraction of reality?

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

Managers use transactional information when making structured decisions at the operational level.

What can a model accomplish?

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information.What refers to the level of detail in the model?

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?

Review the following list of key terms and determine which one typically occurs during strategic business process improvement.

What improves managerial level business processes?

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters