Question 1

Redundancy occurs when a task or activity is never repeated.

Accepted Answer

A) True 
 B)False

Question 2

What would a company like eBay or Amazon be constantly benchmarking?

Accepted Answer

A) MIS efficiency 
B) MIS effectiveness 
C) MIS efficiency and MIS effectiveness 
D) Usability metrics only 
A) MIS efficiency 
B) MIS effectiveness 
C) MIS efficiency and MIS effectiveness 
D) Usability metrics only

Question 3

What must managers be able to do to compete in today's global marketplace?

Accepted Answer

A) Make decisions to gain competitive advantages 
B) Make decision that can help forecast future business needs 
C) Make decision that can help forecast future business requirements 
D) All of these 
A) Make decisions to gain competitive advantages 
B) Make decision that can help forecast future business needs 
C) Make decision that can help forecast future business requirements 
D) All of these

Question 4

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?

Accepted Answer

A) Creation of high-quality products 
B) Reduction of product costs 
C) Percentage of help desk calls answered in the first minute 
D) Hiring the best business professionals 
A) Creation of high-quality products 
B) Reduction of product costs 
C) Percentage of help desk calls answered in the first minute 
D) Hiring the best business professionals

Question 5

Which of the following would create transactional information?

Accepted Answer

A) Projecting future sales growth 
B) Making an airline reservation 
C) A semistructured decision to hire more employees 
D) Generating payroll reports 
A) Projecting future sales growth 
B) Making an airline reservation 
C) A semistructured decision to hire more employees 
D) Generating payroll reports

Question 6

Situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision, are considered ______________ decisions.

Accepted Answer

The answer of Situations in which a few established processes...

Question 7

A _____________ is a temporary activity a company undertakes to create a unique product, service, or result.

Accepted Answer

The answer of A _____________ is a temporary activity a...

Question 8

___________ MIS metrics measure the performance of the IT system itself, including throughput, speed, and availability.

Accepted Answer

The answer of ___________ MIS metrics measure the performance of...

Question 9

Van Lines Inc.is a large corporation operating in all 50 states.Jim Poulous is the regional manager overseeing the western division, which includes Utah, Colorado, Idaho, Montana, Wyoming, and Nevada.Jim receives data from his managers in each state, which he loads into his digital dashboard for analysis of his entire western division.What digital dashboard capability is Jim primarily using?

Accepted Answer

A) Drill-down 
B) Slice-and-dice 
C) Intelligent system 
D) Consolidation 
A) Drill-down 
B) Slice-and-dice 
C) Intelligent system 
D) Consolidation

Question 10

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Accepted Answer

A) Usability 
B) Customer satisfaction 
C) Financial 
D) Conversion rates 
A) Usability 
B) Customer satisfaction 
C) Financial 
D) Conversion rates

Question 11

Sears department stores used to plant employees in competitor stores to perform research and analysis.Recently, the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability, and the system is saving time, money, and resources.What type of system did Sears implement?

Accepted Answer

A) Shopping algorithm 
B) Shopping network 
C) Shopping logic 
D) Shopping bot 
A) Shopping algorithm 
B) Shopping network 
C) Shopping logic 
D) Shopping bot

Question 12

Changing business processes with MIS outlines how to improve the three levels of business processes, which include operational, managerial, and strategic.From operational to strategic, what are the three major improvement strategies that the author describes?

Accepted Answer

A) Automation-streamlining-reengineering 
B) Artificial intelligence-streamlining-reengineering 
C) Automation-workflow-reinvention 
D) Automation-consolidating-restructuring 
A) Automation-streamlining-reengineering 
B) Artificial intelligence-streamlining-reengineering 
C) Automation-workflow-reinvention 
D) Automation-consolidating-restructuring

Question 13

Which of the following represents business processes you would find in the human resources department?

Accepted Answer

A) Hiring employees 
B) Enrolling employees in benefit plans 
C) Tracking vacation and sick time 
D) All of these 
A) Hiring employees 
B) Enrolling employees in benefit plans 
C) Tracking vacation and sick time 
D) All of these

Question 14

Business processes should never drive MIS choices and should be based on business strategies and goals.

Accepted Answer

A) True 
 B)False

Question 15

What is the point when resources reach full capacity and cannot handle any additional demands?

Accepted Answer

A) Optimization analysis 
B) Bottlenecks 
C) Redundancy 
D) Swim lane 
A) Optimization analysis 
B) Bottlenecks 
C) Redundancy 
D) Swim lane

Question 16

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

Accepted Answer

A) Benchmarking 
B) Bottlenecking 
C) Consolidation 
D) Cycle time 
A) Benchmarking 
B) Bottlenecking 
C) Consolidation 
D) Cycle time

Question 17

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Accepted Answer

A) Intelligent system 
B) Artificial intelligence 
C) Neural network 
D) Intelligent agent 
A) Intelligent system 
B) Artificial intelligence 
C) Neural network 
D) Intelligent agent

Question 18

What is the flow that a systems thinking approach using a TPS would follow?

Accepted Answer

A) Streamlining (input)-CRUD, calculate (process)-reports (output) 
B) Source documents (input)-optimization analysis (process)-(feedback)-(output) 
C) Source documents (input)-CRUD, calculate (process)-reports (output)-(feedback) 
D) Selling documents (input)-cycle time (process)-reports (output)-(feedback) 
A) Streamlining (input)-CRUD, calculate (process)-reports (output) 
B) Source documents (input)-optimization analysis (process)-(feedback)-(output) 
C) Source documents (input)-CRUD, calculate (process)-reports (output)-(feedback) 
D) Selling documents (input)-cycle time (process)-reports (output)-(feedback)

Question 19

When evaluating the six-step decision making process, what occurs during the solution test step?

Accepted Answer

A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) None of these 
A) The process will begin again if the decisions made were incorrect. 
B) The problem is defined as clearly and precisely as possible. 
C) The details are presented of every solution possible, including ideas that seem far-fetched. 
D) None of these

Question 20

What types of metrics measure customer satisfaction?

Accepted Answer

A) Efficiency MIS metrics 
B) Effectiveness MIS metrics 
C) Both efficiency and effectiveness MIS metrics 
D) Both ROI and market share 
A) Efficiency MIS metrics 
B) Effectiveness MIS metrics 
C) Both efficiency and effectiveness MIS metrics 
D) Both ROI and market share

Redundancy occurs when a task or activity is never repeated.

What would a company like eBay or Amazon be constantly benchmarking?

What must managers be able to do to compete in today's global marketplace?

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?

Which of the following would create transactional information?

Situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision, are considered ______________ decisions.

A _____________ is a temporary activity a company undertakes to create a unique product, service, or result.

___________ MIS metrics measure the performance of the IT system itself, including throughput, speed, and availability.

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Changing business processes with MIS outlines how to improve the three levels of business processes, which include operational, managerial, and strategic.From operational to strategic, what are the three major improvement strategies that the author describes?

Which of the following represents business processes you would find in the human resources department?

Business processes should never drive MIS choices and should be based on business strategies and goals.

What is the point when resources reach full capacity and cannot handle any additional demands?

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

What is the flow that a systems thinking approach using a TPS would follow?

When evaluating the six-step decision making process, what occurs during the solution test step?

What types of metrics measure customer satisfaction?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters

Exam 2: Decision and Processes: Value Driven Business

Redundancy occurs when a task or activity is never repeated.

What would a company like eBay or Amazon be constantly benchmarking?

What must managers be able to do to compete in today's global marketplace?

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?

Which of the following would create transactional information?

Situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision, are considered ______________ decisions.

A _____________ is a temporary activity a company undertakes to create a unique product, service, or result.

___________ MIS metrics measure the performance of the IT system itself, including throughput, speed, and availability.

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Changing business processes with MIS outlines how to improve the three levels of business processes, which include operational, managerial, and strategic.From operational to strategic, what are the three major improvement strategies that the author describes?

Which of the following represents business processes you would find in the human resources department?

Business processes should never drive MIS choices and should be based on business strategies and goals.

What is the point when resources reach full capacity and cannot handle any additional demands?

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

What is the flow that a systems thinking approach using a TPS would follow?

When evaluating the six-step decision making process, what occurs during the solution test step?

What types of metrics measure customer satisfaction?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters