Question 1

Nanotechnology is an example of

Accepted Answer

A)  Meeting an articulated need. 
B)  Reactive change. 
C)  Meeting an unarticulated need. 
D)  Adaptive change. 
E)  Harmonizing multiple changes. 
A)  Meeting an articulated need. 
B)  Reactive change. 
C)  Meeting an unarticulated need. 
D)  Adaptive change. 
E)  Harmonizing multiple changes.

Question 2

In managing resistance to change due to adjustment problems, negotiation and rewards work best.

Accepted Answer

A) True 
 B)False

Question 3

Explain the difference between the "tyranny of the or" and the "genius of the and."

Accepted Answer

The "tyranny of the or" refers to the id

Question 4

Wayne's reaction to the proposed organizational change is due to which problem?

Accepted Answer

A)  Inertia. 
B)  Timing. 
C)  Surprise. 
D)  Peer pressure. 
E)  Self-interest. 
A)  Inertia. 
B)  Timing. 
C)  Surprise. 
D)  Peer pressure. 
E)  Self-interest.

Question 5

Which of the following is a common reason for complacency?

Accepted Answer

A)  The absence of visible resources. 
B)  High overall performance standards. 
C)  Insufficient performance feedback from internal sources. 
D)  The presence of a major and visible crisis. 
E)  Human nature. 
A)  The absence of visible resources. 
B)  High overall performance standards. 
C)  Insufficient performance feedback from internal sources. 
D)  The presence of a major and visible crisis. 
E)  Human nature.

Question 6

Becoming world class is a goal that is applicable only to the private sector.

Accepted Answer

A) True 
 B)False

Question 7

Continually striving to improve is equivalent to becoming world class.

Accepted Answer

A) True 
 B)False

Question 8

Asking for and listening to others' information and opinions and reflecting honestly on your successes and failures are part of lifelong learning.

Accepted Answer

A) True 
 B)False

Question 9

The learning cycle has three repeating components: explore, assemble, and act.

Accepted Answer

A) True 
 B)False

Question 10

You are in charge of orientation for new employees who have just received their college degrees. One of the agenda items is advice about how they should best shape their future. Explain what you would say.

Accepted Answer

Congratulations on your recent graduatio

Question 11

When managers apply punishment or the threat of punishment to those who resist change, it is called

Accepted Answer

A)  Negotiation. 
B)  Coercion. 
C)  Manipulation. 
D)  Cooptation. 
E)  Force. 
A)  Negotiation. 
B)  Coercion. 
C)  Manipulation. 
D)  Cooptation. 
E)  Force.

Question 12

Individuals must be able to cope with change because their job performance, the rewards they receive, and their career success depends on it.

Accepted Answer

A) True 
 B)False

Question 13

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called

Accepted Answer

A)  Freezing. 
B)  Thawing. 
C)  Melting. 
D)  Solidifying. 
E)  Unfreezing. 
A)  Freezing. 
B)  Thawing. 
C)  Melting. 
D)  Solidifying. 
E)  Unfreezing.

Question 14

The key to successful change is people.

Accepted Answer

A) True 
 B)False

Question 15

A study of 160 companies over 10 years revealed four key factors that lead to sustained, superior organizational performance. Discuss them.

Accepted Answer

The study of 160 companies over 10 years

Question 16

Pursuing both purpose beyond profit and pragmatic pursuit of profit, as recommended by Collins and Porras, is an example of "the genius of the and."

Accepted Answer

A) True 
 B)False

Question 17

The three basic stages of motivating people to change within an organization are

Accepted Answer

A)  Unfreezing, moving, and refreezing. 
B)  Mobilizing, moving, and stabilizing. 
C)  Planning, instituting, and evaluating. 
D)  Storming, norming, and performing. 
E)  Isolating, transferring, and implementing. 
A)  Unfreezing, moving, and refreezing. 
B)  Mobilizing, moving, and stabilizing. 
C)  Planning, instituting, and evaluating. 
D)  Storming, norming, and performing. 
E)  Isolating, transferring, and implementing.

Question 18

Reactive change

Accepted Answer

A)  Is incremental. 
B)  Is problem-driven. 
C)  Is based on a lack of sufficient performance feedback. 
D)  Generates short-term wins. 
E)  Focuses on the long-term strategy. 
A)  Is incremental. 
B)  Is problem-driven. 
C)  Is based on a lack of sufficient performance feedback. 
D)  Generates short-term wins. 
E)  Focuses on the long-term strategy.

Question 19

The third management tactic here is an example of which of the following approaches?

Accepted Answer

A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Cooptation. 
E)  Coercion. 
A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Cooptation. 
E)  Coercion.

Question 20

Most people are ambivalent about change; they neither embrace nor resist it.

Accepted Answer

A) True 
 B)False

Nanotechnology is an example of

In managing resistance to change due to adjustment problems, negotiation and rewards work best.

Explain the difference between the "tyranny of the or" and the "genius of the and."

Wayne's reaction to the proposed organizational change is due to which problem?

Which of the following is a common reason for complacency?

Becoming world class is a goal that is applicable only to the private sector.

Continually striving to improve is equivalent to becoming world class.

Asking for and listening to others' information and opinions and reflecting honestly on your successes and failures are part of lifelong learning.

The learning cycle has three repeating components: explore, assemble, and act.

You are in charge of orientation for new employees who have just received their college degrees. One of the agenda items is advice about how they should best shape their future. Explain what you would say.

When managers apply punishment or the threat of punishment to those who resist change, it is called

Individuals must be able to cope with change because their job performance, the rewards they receive, and their career success depends on it.

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called

The key to successful change is people.

A study of 160 companies over 10 years revealed four key factors that lead to sustained, superior organizational performance. Discuss them.

Pursuing both purpose beyond profit and pragmatic pursuit of profit, as recommended by Collins and Porras, is an example of "the genius of the and."

The three basic stages of motivating people to change within an organization are

Reactive change

The third management tactic here is an example of which of the following approaches?

Most people are ambivalent about change; they neither embrace nor resist it.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Nanotechnology is an example of

In managing resistance to change due to adjustment problems, negotiation and rewards work best.

Explain the difference between the "tyranny of the or" and the "genius of the and."

Wayne's reaction to the proposed organizational change is due to which problem?

Which of the following is a common reason for complacency?

Becoming world class is a goal that is applicable only to the private sector.

Continually striving to improve is equivalent to becoming world class.

Asking for and listening to others' information and opinions and reflecting honestly on your successes and failures are part of lifelong learning.

The learning cycle has three repeating components: explore, assemble, and act.

You are in charge of orientation for new employees who have just received their college degrees. One of the agenda items is advice about how they should best shape their future. Explain what you would say.

When managers apply punishment or the threat of punishment to those who resist change, it is called

Individuals must be able to cope with change because their job performance, the rewards they receive, and their career success depends on it.

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called

The key to successful change is people.

A study of 160 companies over 10 years revealed four key factors that lead to sustained, superior organizational performance. Discuss them.

Pursuing both purpose beyond profit and pragmatic pursuit of profit, as recommended by Collins and Porras, is an example of "the genius of the and."

The three basic stages of motivating people to change within an organization are

Reactive change

The third management tactic here is an example of which of the following approaches?

Most people are ambivalent about change; they neither embrace nor resist it.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters