Question 1

Gaining leadership from top management and gradual support over time from managers and supervisors occurs in which activity of leading change?

Accepted Answer

A)  Establishing a sense of urgency. 
B)  Creating a guiding coalition. 
C)  Communicating the change vision. 
D)  Empowering broad-based action. 
E)  Generating short-term wins. 
A)  Establishing a sense of urgency. 
B)  Creating a guiding coalition. 
C)  Communicating the change vision. 
D)  Empowering broad-based action. 
E)  Generating short-term wins.

Question 2

Being a leader and creating the future you want depend on

Accepted Answer

A)  Significant investment. 
B)  Reactive change. 
C)  Serving articulated needs. 
D)  Intense attention to control. 
E)  Proactive change. 
A)  Significant investment. 
B)  Reactive change. 
C)  Serving articulated needs. 
D)  Intense attention to control. 
E)  Proactive change.

Question 3

Which of the following statements is TRUE regarding the third step in the general model for managing resistance?

Accepted Answer

A)  It involves strengthening new behaviors that support the change. 
B)  The changes must start with upper management. 
C)  It may involve implementing new technologies that support the change. 
D)  If it creates rigidity in new behaviors, it a desirable step to take. 
E)  It involves reprimanding those that have not implemented the change. 
A)  It involves strengthening new behaviors that support the change. 
B)  The changes must start with upper management. 
C)  It may involve implementing new technologies that support the change. 
D)  If it creates rigidity in new behaviors, it a desirable step to take. 
E)  It involves reprimanding those that have not implemented the change.

Question 4

Too many visible resources can lead to complacency.

Accepted Answer

A) True 
 B)False

Question 5

In the moving stage of motivating people to change, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Accepted Answer

A) True 
 B)False

Question 6

Change-specific reasons for resistance include self-interest and self-reliance.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true of learning leaders?

Accepted Answer

A)  They exchange knowledge when necessary. 
B)  They commit to their own continuous learning. 
C)  They maintain their time schedules for their own purposes. 
D)  They maintain a broad focus. 
E)  They are never defensive. 
A)  They exchange knowledge when necessary. 
B)  They commit to their own continuous learning. 
C)  They maintain their time schedules for their own purposes. 
D)  They maintain a broad focus. 
E)  They are never defensive.

Question 8

A performance gap can occur when performance is good but someone realizes that it could be better.

Accepted Answer

A) True 
 B)False

Question 9

Organizational development supports human potential.

Accepted Answer

A) True 
 B)False

Question 10

When an employee realizes that she really doesn't disagree with a proposed change but simply hates the way she heard the news, she is most likely resisting change because of

Accepted Answer

A)  Different assessments. 
B)  Timing. 
C)  Misunderstanding. 
D)  Management tactics. 
E)  Surprise. 
A)  Different assessments. 
B)  Timing. 
C)  Misunderstanding. 
D)  Management tactics. 
E)  Surprise.

Question 11

Define and discuss organizational development.

Accepted Answer

Organizational development (OD) is a pla

Question 12

Courtney and Wayne are both exhibiting

Accepted Answer

A)  Force-field analyses. 
B)  Resistance to change. 
C)  Organizational development. 
D)  "Built-to-last" characteristics. 
E)  Lifelong learning. 
A)  Force-field analyses. 
B)  Resistance to change. 
C)  Organizational development. 
D)  "Built-to-last" characteristics. 
E)  Lifelong learning.

Question 13

OD is most often a narrow improvement in technology or operations.

Accepted Answer

A) True 
 B)False

Question 14

Companies that are __________ take the current industry structure and its future evolution as givens.

Accepted Answer

A)  proactive 
B)  compromisers 
C)  shapers 
D)  adapters 
E)  cooptative 
A)  proactive 
B)  compromisers 
C)  shapers 
D)  adapters 
E)  cooptative

Question 15

Many individuals and companies are plagued by the _________, the belief that multiple objectives are mutually exclusive.

Accepted Answer

A)  "problem of the if" 
B)  "tyranny of the or" 
C)  "timing of the when" 
D)  "weakness of the and" 
E)  "threat of the what" 
A)  "problem of the if" 
B)  "tyranny of the or" 
C)  "timing of the when" 
D)  "weakness of the and" 
E)  "threat of the what"

Question 16

According to Jim Collins, a person who builds enduring greatness through a paradoxical blend of personal humility and professional will is called a(n)

Accepted Answer

A)  Highly capable individual. 
B)  Contributing team member. 
C)  Competent manager. 
D)  Effective leader. 
E)  Level 5 executive. 
A)  Highly capable individual. 
B)  Contributing team member. 
C)  Competent manager. 
D)  Effective leader. 
E)  Level 5 executive.

Question 17

Which of the following statements about organization development (OD) is accurate?

Accepted Answer

A)  OD is typically a narrow improvement in technology or operations. 
B)  OD is not directly concerned with economic or technical aspects of the organization. 
C)  OD sometimes creates barriers to human potential. 
D)  OD aims to increase profitability of the firm. 
E)  OD is the main way that leaders are developed. 
A)  OD is typically a narrow improvement in technology or operations. 
B)  OD is not directly concerned with economic or technical aspects of the organization. 
C)  OD sometimes creates barriers to human potential. 
D)  OD aims to increase profitability of the firm. 
E)  OD is the main way that leaders are developed.

Question 18

Which of the following is an approach to managing resistance to change?

Accepted Answer

A)  Evaluation and communication. 
B)  Participation and structure. 
C)  Promotion and support. 
D)  Vision and communication. 
E)  Coercion. 
A)  Evaluation and communication. 
B)  Participation and structure. 
C)  Promotion and support. 
D)  Vision and communication. 
E)  Coercion.

Question 19

The systemwide application of behavioral science to organizational effectiveness is referred to as

Accepted Answer

A)  Organization development. 
B)  Organization strategy. 
C)  Organization systems. 
D)  Organization behavior. 
E)  Leadership. 
A)  Organization development. 
B)  Organization strategy. 
C)  Organization systems. 
D)  Organization behavior. 
E)  Leadership.

Question 20

Urgency is driven by

Accepted Answer

A)  The absence of a major and visible crisis. 
B)  Low overall performance standards. 
C)  Compelling business reasons for change. 
D)  Too much happy talk from senior management. 
E)  Too many visible resources. 
A)  The absence of a major and visible crisis. 
B)  Low overall performance standards. 
C)  Compelling business reasons for change. 
D)  Too much happy talk from senior management. 
E)  Too many visible resources.

Gaining leadership from top management and gradual support over time from managers and supervisors occurs in which activity of leading change?

Being a leader and creating the future you want depend on

Which of the following statements is TRUE regarding the third step in the general model for managing resistance?

Too many visible resources can lead to complacency.

In the moving stage of motivating people to change, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Change-specific reasons for resistance include self-interest and self-reliance.

Which of the following is true of learning leaders?

A performance gap can occur when performance is good but someone realizes that it could be better.

Organizational development supports human potential.

When an employee realizes that she really doesn't disagree with a proposed change but simply hates the way she heard the news, she is most likely resisting change because of

Define and discuss organizational development.

Courtney and Wayne are both exhibiting

OD is most often a narrow improvement in technology or operations.

Companies that are __________ take the current industry structure and its future evolution as givens.

Many individuals and companies are plagued by the _________, the belief that multiple objectives are mutually exclusive.

According to Jim Collins, a person who builds enduring greatness through a paradoxical blend of personal humility and professional will is called a(n)

Which of the following statements about organization development (OD) is accurate?

Which of the following is an approach to managing resistance to change?

The systemwide application of behavioral science to organizational effectiveness is referred to as

Urgency is driven by

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Gaining leadership from top management and gradual support over time from managers and supervisors occurs in which activity of leading change?

Being a leader and creating the future you want depend on

Which of the following statements is TRUE regarding the third step in the general model for managing resistance?

Too many visible resources can lead to complacency.

In the moving stage of motivating people to change, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Change-specific reasons for resistance include self-interest and self-reliance.

Which of the following is true of learning leaders?

A performance gap can occur when performance is good but someone realizes that it could be better.

Organizational development supports human potential.

When an employee realizes that she really doesn't disagree with a proposed change but simply hates the way she heard the news, she is most likely resisting change because of

Define and discuss organizational development.

Courtney and Wayne are both exhibiting

OD is most often a narrow improvement in technology or operations.

Companies that are __________ take the current industry structure and its future evolution as givens.

Many individuals and companies are plagued by the _________, the belief that multiple objectives are mutually exclusive.

According to Jim Collins, a person who builds enduring greatness through a paradoxical blend of personal humility and professional will is called a(n)

Which of the following statements about organization development (OD) is accurate?

Which of the following is an approach to managing resistance to change?

The systemwide application of behavioral science to organizational effectiveness is referred to as

Urgency is driven by

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters