Exam 18: Creating and Leading Change

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Discuss the change-specific reasons for resistance to change. Describe an example of each. Which of these reasons do you feel would be most difficult for you to manage? Why?

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Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.

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Which step of motivating people to change begins with establishing a vision of where the company is heading?

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Which of the following types of resistance to change is likely to result when employees do not see the change's advantage over current practices?

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In managing resistance to organizational changes, facilitation and support refer to

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A crucial responsibility for change leaders is to create a sense of normalcy.

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Which of the following statements regarding multiple organizational changes is accurate?

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Introducing and sustaining multiple policies, practices, and procedures across multiple units and levels is called

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One source of complacency is organizational structures that focus employees on narrow functional goals.

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Total organization change involves introducing and sustaining multiple policies, practices, and procedures across multiple units and levels.

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Even after MP3 players became an accepted technology, some people still resisted using them because they were comfortable with their old ways of listening to music. The reason for this type of resistance to change might be

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