Question 1

General reasons for resistance to change are inertia, timing, surprise, and peer pressure.

Accepted Answer

A) True 
 B)False

Question 2

______ requires using every possible channel and opportunity to talk up and reinforce the vision and required new behaviors.

Accepted Answer

A)  Generating short-term wins 
B)  Establishing a sense of urgency 
C)  Creating a guiding coalition 
D)  Communicating the change vision 
E)  Empowering broad-based action 
A)  Generating short-term wins 
B)  Establishing a sense of urgency 
C)  Creating a guiding coalition 
D)  Communicating the change vision 
E)  Empowering broad-based action

Question 3

One way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors'.

Accepted Answer

A) True 
 B)False

Question 4

Explain the sources of complacency in an organization setting.

Accepted Answer

Complacency in an organization can stem

Question 5

Successful lifelong learning is dependent on which of the following?

Accepted Answer

A)  Being willing to take larger risks than others. 
B)  Finding your "comfort zone." 
C)  Reflecting on your successes and failures. 
D)  Developing empathy for others' life journeys. 
E)  Using others' opinions to decide if you are successful or not. 
A)  Being willing to take larger risks than others. 
B)  Finding your "comfort zone." 
C)  Reflecting on your successes and failures. 
D)  Developing empathy for others' life journeys. 
E)  Using others' opinions to decide if you are successful or not.

Question 6

Discuss the general reasons for resistance to change and give an example of each.

Accepted Answer

Resistance to change can stem from a var

Question 7

Which of the following is true about resistance to change?

Accepted Answer

A)  Though common in personal relationships, resistance to change is unusual in the workplace. 
B)  All people resist, except those whose jobs will be made easier. 
C)  Managers usually overestimate the amount of resistance they will encounter. 
D)  People at all levels of their organizations, from entry-level to executives, resist change. 
E)  Resistance is more common in start-ups and very small organizations. 
A)  Though common in personal relationships, resistance to change is unusual in the workplace. 
B)  All people resist, except those whose jobs will be made easier. 
C)  Managers usually overestimate the amount of resistance they will encounter. 
D)  People at all levels of their organizations, from entry-level to executives, resist change. 
E)  Resistance is more common in start-ups and very small organizations.

Question 8

Salespeople at a department store were resisting a change in customer service standards. In response, managers asked for advice from sales leaders on each of the shifts. Then these same salespeople were asked to assist managers in disseminating information and training other clerks regarding the new standards. The department store used which method of managing resistance to change?

Accepted Answer

A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Manipulation and cooptation. 
E)  Coercion. 
A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Manipulation and cooptation. 
E)  Coercion.

Question 9

The ability to achieve multiple objectives at the same time is known as the

Accepted Answer

A)  "Benefit of the also." 
B)  "Tyranny of the or." 
C)  "Call of the now." 
D)  "Genius of the and." 
E)  "Perfection of the two." 
A)  "Benefit of the also." 
B)  "Tyranny of the or." 
C)  "Call of the now." 
D)  "Genius of the and." 
E)  "Perfection of the two."

Question 10

Most people care more about the organization's best interests than their own, and this helps the implementation of change.

Accepted Answer

A) True 
 B)False

Question 11

Refreezing begins with establishing a vision of where the company is heading.

Accepted Answer

A) True 
 B)False

Question 12

In terms of creating new markets, __________ needs are those that customers acknowledge and try to satisfy.

Accepted Answer

A)  experienced 
B)  expressed 
C)  explored 
D)  articulated 
E)  recognized 
A)  experienced 
B)  expressed 
C)  explored 
D)  articulated 
E)  recognized

Question 13

Coercion can be a risky method of dealing with resistance to change if it leaves people angry at the change initiators.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following techniques could be used in this process to identify what prevents people from changing?

Accepted Answer

A)  Performance gap analysis. 
B)  Change analysis. 
C)  Resistance analysis. 
D)  Force-field analysis. 
E)  Adapter analysis. 
A)  Performance gap analysis. 
B)  Change analysis. 
C)  Resistance analysis. 
D)  Force-field analysis. 
E)  Adapter analysis.

Question 15

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

Accepted Answer

The general model for managing resistanc

Question 16

In the context of leading change, highlighting positive results and developing new change agents is part of

Accepted Answer

A)  Generating short-term wins. 
B)  Consolidating gains. 
C)  Anchoring new approaches in the culture. 
D)  Unfreezing behavior. 
E)  Empowering broad-based action. 
A)  Generating short-term wins. 
B)  Consolidating gains. 
C)  Anchoring new approaches in the culture. 
D)  Unfreezing behavior. 
E)  Empowering broad-based action.

Question 17

In return for participation and cooperation in instituting a major organizational change, Marietta Textiles employees received two extra days of paid vacation. This is an example of which method of dealing with employee resistance to change?

Accepted Answer

A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Manipulation and cooptation. 
E)  Coercion. 
A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Manipulation and cooptation. 
E)  Coercion.

Question 18

Strengthening new behaviors that support a change is known as

Accepted Answer

A)  Solidifying. 
B)  Freezing. 
C)  Stabilizing. 
D)  Enforcing. 
E)  Refreezing. 
A)  Solidifying. 
B)  Freezing. 
C)  Stabilizing. 
D)  Enforcing. 
E)  Refreezing.

Question 19

Organizational development refers to the training that is available to improve employee acceptance of organizational change.

Accepted Answer

A) True 
 B)False

Question 20

Creating the future you want for yourself requires

Accepted Answer

A)  Taking an inventory of your skills every five years. 
B)  Sharing ideas and advice with those who seek you out. 
C)  Discovering new ways to make a connection. 
D)  Using tried and true ways of thinking. 
E)  Setting high personal standards. 
A)  Taking an inventory of your skills every five years. 
B)  Sharing ideas and advice with those who seek you out. 
C)  Discovering new ways to make a connection. 
D)  Using tried and true ways of thinking. 
E)  Setting high personal standards.

General reasons for resistance to change are inertia, timing, surprise, and peer pressure.

______ requires using every possible channel and opportunity to talk up and reinforce the vision and required new behaviors.

One way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors'.

Explain the sources of complacency in an organization setting.

Successful lifelong learning is dependent on which of the following?

Discuss the general reasons for resistance to change and give an example of each.

Which of the following is true about resistance to change?

The ability to achieve multiple objectives at the same time is known as the

Most people care more about the organization's best interests than their own, and this helps the implementation of change.

Refreezing begins with establishing a vision of where the company is heading.

In terms of creating new markets, __________ needs are those that customers acknowledge and try to satisfy.

Coercion can be a risky method of dealing with resistance to change if it leaves people angry at the change initiators.

Which of the following techniques could be used in this process to identify what prevents people from changing?

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

In the context of leading change, highlighting positive results and developing new change agents is part of

In return for participation and cooperation in instituting a major organizational change, Marietta Textiles employees received two extra days of paid vacation. This is an example of which method of dealing with employee resistance to change?

Strengthening new behaviors that support a change is known as

Organizational development refers to the training that is available to improve employee acceptance of organizational change.

Creating the future you want for yourself requires

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

General reasons for resistance to change are inertia, timing, surprise, and peer pressure.

______ requires using every possible channel and opportunity to talk up and reinforce the vision and required new behaviors.

One way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors'.

Explain the sources of complacency in an organization setting.

Successful lifelong learning is dependent on which of the following?

Discuss the general reasons for resistance to change and give an example of each.

Which of the following is true about resistance to change?

The ability to achieve multiple objectives at the same time is known as the

Most people care more about the organization's best interests than their own, and this helps the implementation of change.

Refreezing begins with establishing a vision of where the company is heading.

In terms of creating new markets, __________ needs are those that customers acknowledge and try to satisfy.

Coercion can be a risky method of dealing with resistance to change if it leaves people angry at the change initiators.

Which of the following techniques could be used in this process to identify what prevents people from changing?

Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?

In the context of leading change, highlighting positive results and developing new change agents is part of

In return for participation and cooperation in instituting a major organizational change, Marietta Textiles employees received two extra days of paid vacation. This is an example of which method of dealing with employee resistance to change?

Strengthening new behaviors that support a change is known as

Organizational development refers to the training that is available to improve employee acceptance of organizational change.

Creating the future you want for yourself requires

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters