Question 1

A more appropriate assumption than ethnocentrism, which instead states that "our way is one possible way," is

Accepted Answer

A)  Similarity and difference. 
B)  Parochialism. 
C)  Culture contingency. 
D)  Equifinality. 
E)  Heterogeneity. 
A)  Similarity and difference. 
B)  Parochialism. 
C)  Culture contingency. 
D)  Equifinality. 
E)  Heterogeneity.

Question 2

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as the

Accepted Answer

A)  Black box. 
B)  Glass ceiling. 
C)  Job barrier. 
D)  Job ceiling. 
E)  Invisible barrier. 
A)  Black box. 
B)  Glass ceiling. 
C)  Job barrier. 
D)  Job ceiling. 
E)  Invisible barrier.

Question 3

A recent study found that the earnings gap between college-educated women and men decreases after they spend 10 years in the workforce.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is likely to be part of an awareness building program in the management of diversity?

Accepted Answer

A)  Enhancing understanding of financial goals. 
B)  Training in the importance of flexible scheduling. 
C)  Training for conflict management. 
D)  Teaching active listening, coaching, and feedback skills. 
E)  Teaching the unofficial rules or cultural values of the organization. 
A)  Enhancing understanding of financial goals. 
B)  Training in the importance of flexible scheduling. 
C)  Training for conflict management. 
D)  Teaching active listening, coaching, and feedback skills. 
E)  Teaching the unofficial rules or cultural values of the organization.

Question 5

The traditional American image of diversity has been one of assimilation.

Accepted Answer

A) True 
 B)False

Question 6

Rachel's hearing impairment qualifies legally because it substantially limits

Accepted Answer

A)  Job qualifications. 
B)  Her desire to work. 
C)  Her life expectancy. 
D)  One or more major life activities. 
E)  Any or all of these. 
A)  Job qualifications. 
B)  Her desire to work. 
C)  Her life expectancy. 
D)  One or more major life activities. 
E)  Any or all of these.

Question 7

Explain sexual harassment, its categories, and the problems that stem from the issue. Specifically, what can organizations do to manage this problem?

Accepted Answer

Sexual harassment is a form of harassmen

Question 8

Affirmative action means special efforts to recruit and hire members of groups that have been discriminated against in the past even if they are not as qualified as others.

Accepted Answer

A) True 
 B)False

Question 9

In the context of diversity training, skill building incorporates the teaching of effective interpersonal skills to all employees.

Accepted Answer

A) True 
 B)False

Question 10

When Kiara was recently hired at Burgess International, she was encouraged to attend a meeting of other minority employees to discuss the challenges and opportunities at the company. Kiara found the group helpful because other members coached her about the norms and culture of the organization. This in turn enabled her to adjust more quickly and effectively. This program might be considered

Accepted Answer

A)  A system accommodation. 
B)  Skill building. 
C)  A type of employee support group. 
D)  A career development strategy. 
E)  Diversity training. 
A)  A system accommodation. 
B)  Skill building. 
C)  A type of employee support group. 
D)  A career development strategy. 
E)  Diversity training.

Question 11

According to the text, which of the following companies is among the top 10 for recruitment and retention of diverse employees?

Accepted Answer

A)  Exxon Mobile. 
B)  Ernst & Young. 
C)  Pfizer. 
D)  Citigroup. 
E)  Google. 
A)  Exxon Mobile. 
B)  Ernst & Young. 
C)  Pfizer. 
D)  Citigroup. 
E)  Google.

Question 12

The surest route to successfully cultivating a diverse workforce is to set up formal diversity training programs.

Accepted Answer

A) True 
 B)False

Question 13

Diversity training has two components: awareness building and sensitivity building.

Accepted Answer

A) True 
 B)False

Question 14

The first affirmative action programs were initiated in part to correct the past exclusion of women and minorities from the business world.

Accepted Answer

A) True 
 B)False

Question 15

A shift in worker values toward personal time, quality of life, self-fulfillment, and family is occurring among

Accepted Answer

A)  Men. 
B)  Women. 
C)  Women and men. 
D)  Minorities. 
E)  Women and minorities. 
A)  Men. 
B)  Women. 
C)  Women and men. 
D)  Minorities. 
E)  Women and minorities.

Question 16

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as allowing flexible scheduling, are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as

Accepted Answer

A)  Manager accountability. 
B)  Support groups. 
C)  Career development. 
D)  Employee promotions. 
E)  Systems accommodations. 
A)  Manager accountability. 
B)  Support groups. 
C)  Career development. 
D)  Employee promotions. 
E)  Systems accommodations.

Question 17

Hostile environment harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions.

Accepted Answer

A) True 
 B)False

Question 18

According to the text, the fastest-growing segments of the workforce in the United States are

Accepted Answer

A)  Hispanics and Asians. 
B)  Asians and African Americans. 
C)  African-Americans and Hispanics. 
D)  Caucasians and African-Americans. 
E)  Native Americans and Hispanics. 
A)  Hispanics and Asians. 
B)  Asians and African Americans. 
C)  African-Americans and Hispanics. 
D)  Caucasians and African-Americans. 
E)  Native Americans and Hispanics.

Question 19

The NBA currently has the highest percentage of minority vice presidents and league office managers in the history of men's sports. NBA spokesperson Brian McIntyre reports that this is business as usual for the organization. He says NBA commissioner David Stern "has long felt that a diverse workplace is the only workplace." This best illustrates which of the following components of an organization's diversity plan?

Accepted Answer

A)  Secure top management's leadership and commitment. 
B)  Assess the organization's progress toward goals. 
C)  Attract employees. 
D)  Train employees in diversity. 
E)  Retain employees. 
A)  Secure top management's leadership and commitment. 
B)  Assess the organization's progress toward goals. 
C)  Attract employees. 
D)  Train employees in diversity. 
E)  Retain employees.

Question 20

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called

Accepted Answer

A)  Mentors. 
B)  Managerial leaders. 
C)  Support groups. 
D)  System accommodators. 
E)  None of the above. 
A)  Mentors. 
B)  Managerial leaders. 
C)  Support groups. 
D)  System accommodators. 
E)  None of the above.

A more appropriate assumption than ethnocentrism, which instead states that "our way is one possible way," is

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as the

A recent study found that the earnings gap between college-educated women and men decreases after they spend 10 years in the workforce.

Which of the following is likely to be part of an awareness building program in the management of diversity?

The traditional American image of diversity has been one of assimilation.

Rachel's hearing impairment qualifies legally because it substantially limits

Explain sexual harassment, its categories, and the problems that stem from the issue. Specifically, what can organizations do to manage this problem?

Affirmative action means special efforts to recruit and hire members of groups that have been discriminated against in the past even if they are not as qualified as others.

In the context of diversity training, skill building incorporates the teaching of effective interpersonal skills to all employees.

According to the text, which of the following companies is among the top 10 for recruitment and retention of diverse employees?

The surest route to successfully cultivating a diverse workforce is to set up formal diversity training programs.

Diversity training has two components: awareness building and sensitivity building.

The first affirmative action programs were initiated in part to correct the past exclusion of women and minorities from the business world.

A shift in worker values toward personal time, quality of life, self-fulfillment, and family is occurring among

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as allowing flexible scheduling, are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as

Hostile environment harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions.

According to the text, the fastest-growing segments of the workforce in the United States are

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 11: Managing the Diverse Workforce

A more appropriate assumption than ethnocentrism, which instead states that "our way is one possible way," is

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as the

A recent study found that the earnings gap between college-educated women and men decreases after they spend 10 years in the workforce.

Which of the following is likely to be part of an awareness building program in the management of diversity?

The traditional American image of diversity has been one of assimilation.

Rachel's hearing impairment qualifies legally because it substantially limits

Explain sexual harassment, its categories, and the problems that stem from the issue. Specifically, what can organizations do to manage this problem?

Affirmative action means special efforts to recruit and hire members of groups that have been discriminated against in the past even if they are not as qualified as others.

In the context of diversity training, skill building incorporates the teaching of effective interpersonal skills to all employees.

According to the text, which of the following companies is among the top 10 for recruitment and retention of diverse employees?

The surest route to successfully cultivating a diverse workforce is to set up formal diversity training programs.

Diversity training has two components: awareness building and sensitivity building.

The first affirmative action programs were initiated in part to correct the past exclusion of women and minorities from the business world.

A shift in worker values toward personal time, quality of life, self-fulfillment, and family is occurring among

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as allowing flexible scheduling, are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as

Hostile environment harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions.

According to the text, the fastest-growing segments of the workforce in the United States are

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters