Question 1

When a customer service manager works to defuse a situation with an irate customer, which of Mintzberg's roles is he or she taking on?

Accepted Answer

A)  Liaison. 
B)  Disturbance handler. 
C)  Negotiator. 
D)  Resource allocator. 
E)  Leader. 
A)  Liaison. 
B)  Disturbance handler. 
C)  Negotiator. 
D)  Resource allocator. 
E)  Leader.

Question 2

"My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed."

Accepted Answer

A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making. 
A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making.

Question 3

Until recently the move to globalization was growing very quickly. Now the change from local to global has leveled off and countries are pushing back in favor of localization.

Accepted Answer

A) True 
 B)False

Question 4

As the founders of the company, Naomi and Yolanda are best described as

Accepted Answer

A)  Tactical managers. 
B)  Strategic managers. 
C)  Middle-managers. 
D)  External managers. 
E)  Internal managers. 
A)  Tactical managers. 
B)  Strategic managers. 
C)  Middle-managers. 
D)  External managers. 
E)  Internal managers.

Question 5

The set of skills composed of understanding yourself, managing yourself, and dealing effectively with others is called

Accepted Answer

A)  Self-reliance. 
B)  Social capital. 
C)  Emotional intelligence. 
D)  Career management. 
E)  Social management. 
A)  Self-reliance. 
B)  Social capital. 
C)  Emotional intelligence. 
D)  Career management. 
E)  Social management.

Question 6

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

Accepted Answer

A)  conceptual 
B)  administration 
C)  interpersonal 
D)  communication 
E)  technical 
A)  conceptual 
B)  administration 
C)  interpersonal 
D)  communication 
E)  technical

Question 7

Efficiency is far more important than effectiveness in today's competitive environment.

Accepted Answer

A) True 
 B)False

Question 8

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

Accepted Answer

A)  Operational managers. 
B)  Functional managers. 
C)  Activities managers. 
D)  Strategic managers. 
E)  Tactical managers. 
A)  Operational managers. 
B)  Functional managers. 
C)  Activities managers. 
D)  Strategic managers. 
E)  Tactical managers.

Question 9

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more toward financial resources."

Accepted Answer

A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making. 
A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making.

Question 10

As one of the key management functions, leading focuses on a manager's efforts to

Accepted Answer

A)  Mobilize people to contribute their ideas. 
B)  Build organizations that are flexible and adaptive. 
C)  Make sure goals are met. 
D)  Identify opportunities for sustainable advantage. 
E)  Build a dynamic organization. 
A)  Mobilize people to contribute their ideas. 
B)  Build organizations that are flexible and adaptive. 
C)  Make sure goals are met. 
D)  Identify opportunities for sustainable advantage. 
E)  Build a dynamic organization.

Question 11

Cost competitiveness means pricing your products lower than all competitors' products.

Accepted Answer

A) True 
 B)False

Question 12

As managers rise through an organization, they will probably rely less on their technical skills.

Accepted Answer

A) True 
 B)False

Question 13

__________ is the introduction of new goods and services.

Accepted Answer

A)  Collaboration 
B)  Invention 
C)  Innovation 
D)  Adaptation 
E)  Inception 
A)  Collaboration 
B)  Invention 
C)  Innovation 
D)  Adaptation 
E)  Inception

Question 14

Corporate speed means being fast to respond to both your customers and the competition.

Accepted Answer

A) True 
 B)False

Question 15

The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas, and collaboration across organizational "boundaries."

Accepted Answer

A) True 
 B)False

Question 16

Briefly describe each of the four key management functions.

Accepted Answer

The answer of Briefly describe each of the four key...

Question 17

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business. Which of Mintzberg's roles was the VP playing in this situation?

Accepted Answer

A)  Leader. 
B)  Liaison. 
C)  Figurehead. 
D)  Spokesperson. 
E)  Resource allocator. 
A)  Leader. 
B)  Liaison. 
C)  Figurehead. 
D)  Spokesperson. 
E)  Resource allocator.

Question 18

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Accepted Answer

A)  Knowledge management 
B)  Collaboration 
C)  Innovation 
D)  Service management 
E)  Communication management 
A)  Knowledge management 
B)  Collaboration 
C)  Innovation 
D)  Service management 
E)  Communication management

Question 19

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

Accepted Answer

A) True 
 B)False

Question 20

"Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."

Accepted Answer

A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making. 
A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making.

When a customer service manager works to defuse a situation with an irate customer, which of Mintzberg's roles is he or she taking on?

"My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed."

Until recently the move to globalization was growing very quickly. Now the change from local to global has leveled off and countries are pushing back in favor of localization.

As the founders of the company, Naomi and Yolanda are best described as

The set of skills composed of understanding yourself, managing yourself, and dealing effectively with others is called

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

Efficiency is far more important than effectiveness in today's competitive environment.

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more toward financial resources."

As one of the key management functions, leading focuses on a manager's efforts to

Cost competitiveness means pricing your products lower than all competitors' products.

As managers rise through an organization, they will probably rely less on their technical skills.

__________ is the introduction of new goods and services.

Corporate speed means being fast to respond to both your customers and the competition.

The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas, and collaboration across organizational "boundaries."

Briefly describe each of the four key management functions.

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business. Which of Mintzberg's roles was the VP playing in this situation?

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

When a customer service manager works to defuse a situation with an irate customer, which of Mintzberg's roles is he or she taking on?

"My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed."

Until recently the move to globalization was growing very quickly. Now the change from local to global has leveled off and countries are pushing back in favor of localization.

As the founders of the company, Naomi and Yolanda are best described as

The set of skills composed of understanding yourself, managing yourself, and dealing effectively with others is called

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

Efficiency is far more important than effectiveness in today's competitive environment.

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more toward financial resources."

As one of the key management functions, leading focuses on a manager's efforts to

Cost competitiveness means pricing your products lower than all competitors' products.

As managers rise through an organization, they will probably rely less on their technical skills.

__________ is the introduction of new goods and services.

Corporate speed means being fast to respond to both your customers and the competition.

The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas, and collaboration across organizational "boundaries."

Briefly describe each of the four key management functions.

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business. Which of Mintzberg's roles was the VP playing in this situation?

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters