Question 1

Emotional intelligence involves the skills of understanding yourself, managing yourself, and dealing effectively with others.

Accepted Answer

A) True 
 B)False

Question 2

Building a dynamic organization is another way of describing which function of management?

Accepted Answer

A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Staffing. 
A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Staffing.

Question 3

Which of the following is a component of emotional intelligence?

Accepted Answer

A)  Making good decisions. 
B)  Dealing with power plays made by others. 
C)  Understanding the shortcomings of those you work with. 
D)  Advising others how to become happier at work. 
E)  Helping others understand why you are correct. 
A)  Making good decisions. 
B)  Dealing with power plays made by others. 
C)  Understanding the shortcomings of those you work with. 
D)  Advising others how to become happier at work. 
E)  Helping others understand why you are correct.

Question 4

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

Accepted Answer

A)  Customer satisfaction. 
B)  Shareholder profits. 
C)  Customer retention. 
D)  Employee turnover. 
E)  Resource use. 
A)  Customer satisfaction. 
B)  Shareholder profits. 
C)  Customer retention. 
D)  Employee turnover. 
E)  Resource use.

Question 5

The most precious resources of an organization are people's expertise, skills, wisdom, and relationships.

Accepted Answer

A) True 
 B)False

Question 6

Aesthetics, while important to customers, is not considered an aspect of quality.

Accepted Answer

A) True 
 B)False

Question 7

In terms of good management, efficiency and effectiveness differ in their focus on resources.

Accepted Answer

A) True 
 B)False

Question 8

In managing your career, it is important to know that now, more than ever, individuals will be held accountable for their actions and for results.

Accepted Answer

A) True 
 B)False

Question 9

Globalization affects only large companies with operations overseas.

Accepted Answer

A) True 
 B)False

Question 10

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Accepted Answer

A) True 
 B)False

Question 11

Naomi and Yolanda want to maintain a strong competitive advantage in the organic clothing industry. They have consulted with you and have decided to maintain their current direction of continuing to produce new items targeted to new markets, such as children's clothing, in addition to the women's clothing items that were originally designed and produced by the company. Given the information in this scenario, which of the fundamental success drivers are they most likely using?

Accepted Answer

A)  Planning. 
B)  Innovation. 
C)  Quality. 
D)  Organizing. 
E)  Cost competitiveness. 
A)  Planning. 
B)  Innovation. 
C)  Quality. 
D)  Organizing. 
E)  Cost competitiveness.

Question 12

The reason that companies fail is nearly always a change in the environment.

Accepted Answer

A) True 
 B)False

Question 13

Done properly, ________ allows people to live and work in ways that can be maintained over the long term (generations) without depleting or harming our resources.

Accepted Answer

A)  sustainability 
B)  total quality 
C)  innovation 
D)  collaboration 
E)  cost competitiveness 
A)  sustainability 
B)  total quality 
C)  innovation 
D)  collaboration 
E)  cost competitiveness

Question 14

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

Accepted Answer

A) True 
 B)False

Question 15

The Internet has made cost competitiveness a more important consideration for businesses.

Accepted Answer

A) True 
 B)False

Question 16

The management function of _______________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

Accepted Answer

A)  strategizing 
B)  leading 
C)  organizing 
D)  planning 
E)  controlling 
A)  strategizing 
B)  leading 
C)  organizing 
D)  planning 
E)  controlling

Question 17

Lorenzo is a general manager for Perry Mechanical Engineers. He is considering some changes to the production floor, including layout adjustments and the purchase of new equipment to improve efficiency. He also wants to promote one of his supervisors to be his assistant manager. Lorenzo is currently involved in which dimension of management?

Accepted Answer

A)  Planning. 
B)  Controlling. 
C)  Leading. 
D)  Organizing. 
E)  Budgeting. 
A)  Planning. 
B)  Controlling. 
C)  Leading. 
D)  Organizing. 
E)  Budgeting.

Question 18

"My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."

Accepted Answer

A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making. 
A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Decision making.

Question 19

Which of Mintzberg's roles involves performing symbolic duties for an organization, like attending ceremonies?

Accepted Answer

A)  Disseminator. 
B)  Spokesperson. 
C)  Liaison. 
D)  Figurehead. 
E)  Disturbance handler. 
A)  Disseminator. 
B)  Spokesperson. 
C)  Liaison. 
D)  Figurehead. 
E)  Disturbance handler.

Question 20

_________ skills influence a manager's ability to work well with people.

Accepted Answer

A)  Decisional 
B)  Technical 
C)  Interpersonal 
D)  Professional 
E)  Conceptual 
A)  Decisional 
B)  Technical 
C)  Interpersonal 
D)  Professional 
E)  Conceptual

Emotional intelligence involves the skills of understanding yourself, managing yourself, and dealing effectively with others.

Building a dynamic organization is another way of describing which function of management?

Which of the following is a component of emotional intelligence?

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

The most precious resources of an organization are people's expertise, skills, wisdom, and relationships.

Aesthetics, while important to customers, is not considered an aspect of quality.

In terms of good management, efficiency and effectiveness differ in their focus on resources.

In managing your career, it is important to know that now, more than ever, individuals will be held accountable for their actions and for results.

Globalization affects only large companies with operations overseas.

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

The reason that companies fail is nearly always a change in the environment.

Done properly, ________ allows people to live and work in ways that can be maintained over the long term (generations) without depleting or harming our resources.

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

The Internet has made cost competitiveness a more important consideration for businesses.

The management function of _______________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

"My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."

Which of Mintzberg's roles involves performing symbolic duties for an organization, like attending ceremonies?

_________ skills influence a manager's ability to work well with people.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

Emotional intelligence involves the skills of understanding yourself, managing yourself, and dealing effectively with others.

Building a dynamic organization is another way of describing which function of management?

Which of the following is a component of emotional intelligence?

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

The most precious resources of an organization are people's expertise, skills, wisdom, and relationships.

Aesthetics, while important to customers, is not considered an aspect of quality.

In terms of good management, efficiency and effectiveness differ in their focus on resources.

In managing your career, it is important to know that now, more than ever, individuals will be held accountable for their actions and for results.

Globalization affects only large companies with operations overseas.

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

The reason that companies fail is nearly always a change in the environment.

Done properly, ________ allows people to live and work in ways that can be maintained over the long term (generations) without depleting or harming our resources.

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

The Internet has made cost competitiveness a more important consideration for businesses.

The management function of _______________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

"My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."

Which of Mintzberg's roles involves performing symbolic duties for an organization, like attending ceremonies?

_________ skills influence a manager's ability to work well with people.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters