Question 1

Interpersonal skills are most important early in your career, whereas technical skills become more necessary as you rise higher in the company.

Accepted Answer

A) True 
 B)False

Question 2

Lower-level managers who supervise the operational activities of the organization are called

Accepted Answer

A)  Frontline managers. 
B)  Middle managers. 
C)  Top-level managers. 
D)  Tactical managers. 
E)  Primary managers. 
A)  Frontline managers. 
B)  Middle managers. 
C)  Top-level managers. 
D)  Tactical managers. 
E)  Primary managers.

Question 3

Naomi and Yolanda have always focused on being efficient managers. What is the best advice you should give them, given the quick success they have had with Naturally Yours and the information provided in the scenario?

Accepted Answer

A)  Efficiency is the only key to their continued success. 
B)  Now it is time for them to consider only effectiveness, since they clearly have efficiency under control and this is not likely to change in the future. 
C)  To continue their success they should maintain a clear focus on both effectiveness and efficiency, especially while their company is experiencing such a high growth in sales. 
D)  Now would be the perfect time to buy beautiful homes for their families since they have earned it. 
E)  As the top-level managers, the best action plan for them is to carefully design the new items to ensure that these items are well accepted by the target consumers. 
A)  Efficiency is the only key to their continued success. 
B)  Now it is time for them to consider only effectiveness, since they clearly have efficiency under control and this is not likely to change in the future. 
C)  To continue their success they should maintain a clear focus on both effectiveness and efficiency, especially while their company is experiencing such a high growth in sales. 
D)  Now would be the perfect time to buy beautiful homes for their families since they have earned it. 
E)  As the top-level managers, the best action plan for them is to carefully design the new items to ensure that these items are well accepted by the target consumers.

Question 4

As a manager at Prescott Fine Jewelry (PFJ), Jerald Walker spends much of his time coaching new sales managers and making sure that information coming from headquarters reaches the PFJ branches so they will be successful. Jerald would best be described as a(n)

Accepted Answer

A)  Frontline manager. 
B)  Tactical manager. 
C)  Operational manager. 
D)  Top-level manager. 
E)  Institutional controller. 
A)  Frontline manager. 
B)  Tactical manager. 
C)  Operational manager. 
D)  Top-level manager. 
E)  Institutional controller.

Question 5

When hiring people who are beginning their management careers and who will join Naturally Yours as entry-level supervisors to oversee the design and production of their clothing lines, Naomi and Yolanda should look primarily for which type of skills in these managers?

Accepted Answer

A)  Conceptual and decision skills. 
B)  Monitoring skills. 
C)  Language fluency. 
D)  Technical skills. 
E)  Negotiating skills. 
A)  Conceptual and decision skills. 
B)  Monitoring skills. 
C)  Language fluency. 
D)  Technical skills. 
E)  Negotiating skills.

Question 6

Which of the following roles, as defined by Mintzberg, is a decisional role?

Accepted Answer

A)  Spokesperson. 
B)  Liaison. 
C)  Leader. 
D)  Disturbance handler. 
E)  Monitor. 
A)  Spokesperson. 
B)  Liaison. 
C)  Leader. 
D)  Disturbance handler. 
E)  Monitor.

Question 7

Managers succeed by focusing on fundamentals and knowing what's important.

Accepted Answer

A) True 
 B)False

Question 8

Innovation is the introduction of new goods and services.

Accepted Answer

A) True 
 B)False

Question 9

The key to company success is how transformative a product will be to society as a whole or to the industry in which a company operates.

Accepted Answer

A) True 
 B)False

Question 10

The four traditional functions of management include planning, organizing, supporting, and satisfying.

Accepted Answer

A) True 
 B)False

Question 11

Being a manager is more like being the conductor of an orchestra than playing an instrument in it.

Accepted Answer

A) True 
 B)False

Question 12

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?

Accepted Answer

A)  Strategic. 
B)  Middle. 
C)  Primary. 
D)  Operational. 
E)  Tactical. 
A)  Strategic. 
B)  Middle. 
C)  Primary. 
D)  Operational. 
E)  Tactical.

Question 13

List and describe several ways organizations collaborate across boundaries.

Accepted Answer

There are several ways organizations col

Question 14

Which of the following statements about the sources of competitive advantage is true?

Accepted Answer

A)  The best companies choose one source of competitive advantage and perfect it. 
B)  Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other. 
C)  It is possible to improve quality and also enhance speed. 
D)  Outsourcing certain functions is likely to decrease innovation. 
E)  The faster the product is provided, the more innovation suffers. 
A)  The best companies choose one source of competitive advantage and perfect it. 
B)  Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other. 
C)  It is possible to improve quality and also enhance speed. 
D)  Outsourcing certain functions is likely to decrease innovation. 
E)  The faster the product is provided, the more innovation suffers.

Question 15

_______ involves monitoring performance and making necessary changes.

Accepted Answer

A)  Budgeting 
B)  Planning 
C)  Organizing 
D)  Leading 
E)  Controlling 
A)  Budgeting 
B)  Planning 
C)  Organizing 
D)  Leading 
E)  Controlling

Question 16

Which of the following is one of the key elements that make the current business landscape different from the past?

Accepted Answer

A)  Uniformity of offerings 
B)  Collaboration across organizational boundaries 
C)  Quality 
D)  Cost competitiveness 
E)  Speed 
A)  Uniformity of offerings 
B)  Collaboration across organizational boundaries 
C)  Quality 
D)  Cost competitiveness 
E)  Speed

Question 17

When the manager notified the employees of the pending layoff, which of the roles described by Mintzberg was the manager of Puffy Treats performing?

Accepted Answer

A)  Leader. 
B)  Liaison. 
C)  Disseminator. 
D)  Spokesperson. 
E)  Disturbance handler. 
A)  Leader. 
B)  Liaison. 
C)  Disseminator. 
D)  Spokesperson. 
E)  Disturbance handler.

Question 18

Which of the following lists represents skills that managers need?

Accepted Answer

A)  Interpersonal and communication, conceptual and decision, and professional. 
B)  Technical, interpersonal and communication, and conceptual and decision. 
C)  Identificational, technical, and interpersonal and communication. 
D)  Conceptual and decision, professional, and technical. 
E)  Professional, technical, and identificational. 
A)  Interpersonal and communication, conceptual and decision, and professional. 
B)  Technical, interpersonal and communication, and conceptual and decision. 
C)  Identificational, technical, and interpersonal and communication. 
D)  Conceptual and decision, professional, and technical. 
E)  Professional, technical, and identificational.

Question 19

Service is the speed and dependability with which an organization delivers what customers want.

Accepted Answer

A) True 
 B)False

Question 20

When Bethany Hoyt, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she took quick action to make necessary adjustments. Bethany was performing the management function of

Accepted Answer

A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Communicating. 
A)  Planning. 
B)  Organizing. 
C)  Leading. 
D)  Controlling. 
E)  Communicating.

Interpersonal skills are most important early in your career, whereas technical skills become more necessary as you rise higher in the company.

Lower-level managers who supervise the operational activities of the organization are called

Naomi and Yolanda have always focused on being efficient managers. What is the best advice you should give them, given the quick success they have had with Naturally Yours and the information provided in the scenario?

As a manager at Prescott Fine Jewelry (PFJ), Jerald Walker spends much of his time coaching new sales managers and making sure that information coming from headquarters reaches the PFJ branches so they will be successful. Jerald would best be described as a(n)

When hiring people who are beginning their management careers and who will join Naturally Yours as entry-level supervisors to oversee the design and production of their clothing lines, Naomi and Yolanda should look primarily for which type of skills in these managers?

Which of the following roles, as defined by Mintzberg, is a decisional role?

Managers succeed by focusing on fundamentals and knowing what's important.

Innovation is the introduction of new goods and services.

The key to company success is how transformative a product will be to society as a whole or to the industry in which a company operates.

The four traditional functions of management include planning, organizing, supporting, and satisfying.

Being a manager is more like being the conductor of an orchestra than playing an instrument in it.

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?

List and describe several ways organizations collaborate across boundaries.

Which of the following statements about the sources of competitive advantage is true?

_______ involves monitoring performance and making necessary changes.

Which of the following is one of the key elements that make the current business landscape different from the past?

When the manager notified the employees of the pending layoff, which of the roles described by Mintzberg was the manager of Puffy Treats performing?

Which of the following lists represents skills that managers need?

Service is the speed and dependability with which an organization delivers what customers want.

When Bethany Hoyt, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she took quick action to make necessary adjustments. Bethany was performing the management function of

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

Interpersonal skills are most important early in your career, whereas technical skills become more necessary as you rise higher in the company.

Lower-level managers who supervise the operational activities of the organization are called

Naomi and Yolanda have always focused on being efficient managers. What is the best advice you should give them, given the quick success they have had with Naturally Yours and the information provided in the scenario?

As a manager at Prescott Fine Jewelry (PFJ), Jerald Walker spends much of his time coaching new sales managers and making sure that information coming from headquarters reaches the PFJ branches so they will be successful. Jerald would best be described as a(n)

When hiring people who are beginning their management careers and who will join Naturally Yours as entry-level supervisors to oversee the design and production of their clothing lines, Naomi and Yolanda should look primarily for which type of skills in these managers?

Which of the following roles, as defined by Mintzberg, is a decisional role?

Managers succeed by focusing on fundamentals and knowing what's important.

Innovation is the introduction of new goods and services.

The key to company success is how transformative a product will be to society as a whole or to the industry in which a company operates.

The four traditional functions of management include planning, organizing, supporting, and satisfying.

Being a manager is more like being the conductor of an orchestra than playing an instrument in it.

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?

List and describe several ways organizations collaborate across boundaries.

Which of the following statements about the sources of competitive advantage is true?

_______ involves monitoring performance and making necessary changes.

Which of the following is one of the key elements that make the current business landscape different from the past?

When the manager notified the employees of the pending layoff, which of the roles described by Mintzberg was the manager of Puffy Treats performing?

Which of the following lists represents skills that managers need?

Service is the speed and dependability with which an organization delivers what customers want.

When Bethany Hoyt, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she took quick action to make necessary adjustments. Bethany was performing the management function of

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters