Exam 4: Communicating Routine Messages and Building Goodwill

In today's digital age,handwritten thank-you notes ________.

A thank you note that is hand written has the advantage of helping the writer stand out from those who sent electronic thank you notes.

________ benefits are advantages that someone else-a third party-gains.

The direct approach is more likely to ________ when compared to the indirect approach because the reader can find the main point quickly.

If your audience will not understand your request without knowing the context,what type of organization should be used?

When responding to a customer request or complaint,how can a writer achieve the best results possible?

Sympathy messages ________.

The main challenge in writing a good thank-you note is ________.

When using for-your-information messages,who is likely to gain the most benefit from the message?

Which of the following is most likely to be used by a company for making announcements to all of its employees?

To make it easy for an audience to follow instructions,________.

When including external benefits in a request,the writer should avoid the word "you."

Which format would be used when simply conveying information to the audience?

Different cultures have different ways of expressing thanks.

If your audience is expecting the request,less detail is needed.

Which of the following is the purpose of using BCC when sending an email message?

When a company decides to satisfy a customer claim for a refund,exchange,or repair,________.

Which type of format is most often used for routine requests?

Which of the following would encourage the more positive response to a routine message?

Discuss the most effective ways to use text messaging in business.