Question 1

Rereading the entire document from the audience's perspective ________.

Accepted Answer

A) is best done as the final step in the revising process 
B) leads to writer's block 
C) helps you identify the clarity of your main points 
D) is an inefficient revising technique 
E) is only recommended if you have extra time 
A) is best done as the final step in the revising process 
B) leads to writer's block 
C) helps you identify the clarity of your main points 
D) is an inefficient revising technique 
E) is only recommended if you have extra time C

Question 2

Why is the active voice preferred in business writing?

Accepted Answer

The active voice should dominate in business writing as it leads to clear and lively writing.The passive voice is usually wordier and leads to a weaker style.However,there are special circumstances where the passive voice can come in handy.Stating,"The deadline was missed," instead of,"You missed the deadline," avoids placing blame on an individual.The passive voice deemphasizes the role of the participant,and focuses instead on the issue of the deadline itself.Saying,"A great new website was designed," instead of,"Our tech department designed a great new website," again,deemphasizes the participants' role.In this case,the situation is positive,and wording it in the passive voice does not single out an individual or group for praise.Depending on whether you want to focus on praising the people responsible or on drawing attention to the completed project,you could use either passive or active voice.So,while the active voice is preferred in business writing,the passive voice can be useful when you don't want to assign blame,or when you want to emphasize the action instead of the actor.

Question 3

Which of the following is an example of an internal source?

Accepted Answer

A) A newspaper 
B) An industry journal 
C) A memo from your supervisor 
D) Web-based search tools 
E) Experts from other companies 
A) A newspaper 
B) An industry journal 
C) A memo from your supervisor 
D) Web-based search tools 
E) Experts from other companies C

Question 4

Which of the following examples includes redundancies?

Accepted Answer

A) Past experience 
B) Unprecedented progress 
C) Considerable change 
D) Adverse effect 
E) Pleasant surprise 
A) Past experience 
B) Unprecedented progress 
C) Considerable change 
D) Adverse effect 
E) Pleasant surprise

Question 5

Which of the following statements includes redundant language?

Accepted Answer

A) Never at any time have I seen cooperation like this. 
B) From my experience this teamwork was unprecedented. 
C) My opinion is that our team did an outstanding job. 
D) It was a pleasant surprise that our unit performed so well. 
E) I am impressed by how well our group performed on this project. 
A) Never at any time have I seen cooperation like this. 
B) From my experience this teamwork was unprecedented. 
C) My opinion is that our team did an outstanding job. 
D) It was a pleasant surprise that our unit performed so well. 
E) I am impressed by how well our group performed on this project.

Question 6

Primary research ________.

Accepted Answer

A) involves collecting your own original data 
B) includes industry journals and experts outside your company 
C) is the information that other people have collected 
D) includes existing company reports and databases 
E) is always more efficient than secondary research 
A) involves collecting your own original data 
B) includes industry journals and experts outside your company 
C) is the information that other people have collected 
D) includes existing company reports and databases 
E) is always more efficient than secondary research

Question 7

Simple,well-planned messages ________.

Accepted Answer

A) don't require a first draft 
B) should have exactly one draft 
C) benefit from at least two drafts 
D) require at least five drafts 
E) tend to be less successful in conveying the information 
A) don't require a first draft 
B) should have exactly one draft 
C) benefit from at least two drafts 
D) require at least five drafts 
E) tend to be less successful in conveying the information

Question 8

________ is the ability to influence an audience to agree with your point of view,accept your recommendation,or grant your request.

Accepted Answer

A) Evaluating 
B) Persuasion 
C) Analyzing 
D) Composing 
E) Goodwill 
A) Evaluating 
B) Persuasion 
C) Analyzing 
D) Composing 
E) Goodwill

Question 9

The act of organizing content so that it is understandable from the audience's perspective takes place during what stage of the writing process?

Accepted Answer

A) Composing 
B) Analyzing 
C) Researching 
D) Persuading 
E) Evaluating 
A) Composing 
B) Analyzing 
C) Researching 
D) Persuading 
E) Evaluating

Question 10

Who is the direct recipient of a message?

Accepted Answer

A) The secondary audience 
B) Anyone moved to act after reading the message 
C) The primary audience 
D) Anyone who receives benefits from the message 
E) Potentially,anyone within the organization 
A) The secondary audience 
B) Anyone moved to act after reading the message 
C) The primary audience 
D) Anyone who receives benefits from the message 
E) Potentially,anyone within the organization

Question 11

Persuasion is required for all types of business communication.

Accepted Answer

A) True 
 B)False

Question 12

Composing consists entirely of putting words on the page or speaking them aloud.

Accepted Answer

A) True 
 B)False

Question 13

Before you decide what it is you want to communicate,what should be considered?

Accepted Answer

A) Who the receiver will be 
B) Why you are communicating 
C) Is there a deadline 
D) How long it will take to compose the message 
E) How you can incorporate goodwill into the message 
A) Who the receiver will be 
B) Why you are communicating 
C) Is there a deadline 
D) How long it will take to compose the message 
E) How you can incorporate goodwill into the message

Question 14

Writer's block ________.

Accepted Answer

A) occurs when you stop frequently during the drafting process to evaluate what you have written before finishing your thoughts 
B) is never a problem if you use the ACE process 
C) is often the inability to start to write 
D) is best dealt with by ignoring the editor in your brain while you write 
E) can be overcome by writing the hardest parts of your message first 
A) occurs when you stop frequently during the drafting process to evaluate what you have written before finishing your thoughts 
B) is never a problem if you use the ACE process 
C) is often the inability to start to write 
D) is best dealt with by ignoring the editor in your brain while you write 
E) can be overcome by writing the hardest parts of your message first

Question 15

The attitude your language conveys toward your topic and audience is developed based on word choice,is referred to as ________.

Accepted Answer

A) style 
B) concreteness 
C) abstract 
D) synonyms 
E) tone 
A) style 
B) concreteness 
C) abstract 
D) synonyms 
E) tone

Question 16

Errors in the substance of the message,such as missing information,are ________ errors.

Accepted Answer

A) spelling 
B) content 
C) format 
D) usage 
E) grammatical 
A) spelling 
B) content 
C) format 
D) usage 
E) grammatical

Question 17

In which section of an email would you include specific information on the topic of the message?

Accepted Answer

A) In the subject line 
B) In a list of bullets 
C) At the beginning of the signature block 
D) Within the first paragraph 
E) As the first topic sentence 
A) In the subject line 
B) In a list of bullets 
C) At the beginning of the signature block 
D) Within the first paragraph 
E) As the first topic sentence

Question 18

Using bullets that do not align,different fonts,and other inconsistencies in design techniques are ________ errors.

Accepted Answer

A) systematic 
B) grammatical 
C) format 
D) usage 
E) typographical 
A) systematic 
B) grammatical 
C) format 
D) usage 
E) typographical

Question 19

Which of the following does composing involve?

Accepted Answer

A) Proofreading 
B) Revision 
C) Organizing the content 
D) Determining the purpose of the message 
E) Rereading the entire document from the audience's perspective 
A) Proofreading 
B) Revision 
C) Organizing the content 
D) Determining the purpose of the message 
E) Rereading the entire document from the audience's perspective

Question 20

When conducting the audience analysis for a persuasive message,which of the following is one of the recommended questions?

Accepted Answer

A) How should I organize the persuasive message? 
B) What information does the audience need to know and why? 
C) How should I design the format and delivery? 
D) Does the content ensure complete information? 
E) How will I benefit from my idea or proposal? 
A) How should I organize the persuasive message? 
B) What information does the audience need to know and why? 
C) How should I design the format and delivery? 
D) Does the content ensure complete information? 
E) How will I benefit from my idea or proposal?

Rereading the entire document from the audience's perspective ________.

Why is the active voice preferred in business writing?

Which of the following is an example of an internal source?

Which of the following examples includes redundancies?

Which of the following statements includes redundant language?

Primary research ________.

Simple,well-planned messages ________.

________ is the ability to influence an audience to agree with your point of view,accept your recommendation,or grant your request.

The act of organizing content so that it is understandable from the audience's perspective takes place during what stage of the writing process?

Who is the direct recipient of a message?

Persuasion is required for all types of business communication.

Composing consists entirely of putting words on the page or speaking them aloud.

Before you decide what it is you want to communicate,what should be considered?

Writer's block ________.

The attitude your language conveys toward your topic and audience is developed based on word choice,is referred to as ________.

Errors in the substance of the message,such as missing information,are ________ errors.

In which section of an email would you include specific information on the topic of the message?

Using bullets that do not align,different fonts,and other inconsistencies in design techniques are ________ errors.

Which of the following does composing involve?

When conducting the audience analysis for a persuasive message,which of the following is one of the recommended questions?

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 3: Managing the Communication Process: Analyzing, Composing, Evaluating

Rereading the entire document from the audience's perspective ________.

Why is the active voice preferred in business writing?

Which of the following is an example of an internal source?

Which of the following examples includes redundancies?

Which of the following statements includes redundant language?

Primary research ________.

Simple,well-planned messages ________.

________ is the ability to influence an audience to agree with your point of view,accept your recommendation,or grant your request.

The act of organizing content so that it is understandable from the audience's perspective takes place during what stage of the writing process?

Who is the direct recipient of a message?

Persuasion is required for all types of business communication.

Composing consists entirely of putting words on the page or speaking them aloud.

Before you decide what it is you want to communicate,what should be considered?

Writer's block ________.

The attitude your language conveys toward your topic and audience is developed based on word choice,is referred to as ________.

Errors in the substance of the message,such as missing information,are ________ errors.

In which section of an email would you include specific information on the topic of the message?

Using bullets that do not align,different fonts,and other inconsistencies in design techniques are ________ errors.

Which of the following does composing involve?

When conducting the audience analysis for a persuasive message,which of the following is one of the recommended questions?

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters