Question 1

People who collaborate ________.

Accepted Answer

A) need to recognize that they may be motivated by different goals 
B) cannot function unless they have different goals 
C) rarely have conflicts arise due to working with different goals in mind 
D) need to find solutions that address only one goal 
E) are always motivated by the same goals 
A) need to recognize that they may be motivated by different goals 
B) cannot function unless they have different goals 
C) rarely have conflicts arise due to working with different goals in mind 
D) need to find solutions that address only one goal 
E) are always motivated by the same goals A

Question 2

Which of the following best describes a team?

Accepted Answer

A) Two or more people with a shared commitment and collaboration towards a common goal 
B) Two or more people with a common goal but individual areas of responsibility 
C) A defined unit within a division or department,within an organization 
D) Two or more people with a similar skill set working towards the completion of a predetermined goal 
E) All employees who report to the same supervisor 
A) Two or more people with a shared commitment and collaboration towards a common goal 
B) Two or more people with a common goal but individual areas of responsibility 
C) A defined unit within a division or department,within an organization 
D) Two or more people with a similar skill set working towards the completion of a predetermined goal 
E) All employees who report to the same supervisor A

Question 3

According to Tuckman,teams in the forming stage of development usually have ________.

Accepted Answer

A) very little conflict 
B) problems that are not easy to resolve 
C) strong conflict management skills 
D) consensus in decision making 
E) strong collaborate efforts 
A) very little conflict 
B) problems that are not easy to resolve 
C) strong conflict management skills 
D) consensus in decision making 
E) strong collaborate efforts A

Question 4

Teams that are typically high performing are likely to experience ________ conflict during the collaboration process.

Accepted Answer

A) cognitive 
B) affective 
C) long term 
D) relational 
E) cultural 
A) cognitive 
B) affective 
C) long term 
D) relational 
E) cultural

Question 5

Which step in the listening process initiates the next step in the conversation?

Accepted Answer

A) Interpreting 
B) Focusing on your audience 
C) Hearing 
D) Evaluating 
E) Responding 
A) Interpreting 
B) Focusing on your audience 
C) Hearing 
D) Evaluating 
E) Responding

Question 6

Describe a business situation in which passive listening could lead to a costly mistake.

Accepted Answer

Students' answers will vary.Failing to l

Question 7

Which of the following represents the idea that listening and emotional intelligence can be self-directed?

Accepted Answer

A) A communicator should understand his or her own nonverbal signals. 
B) A communicator should always consider the communication from the audience's point of view. 
C) A communicator should develop an outline to ensure all key ideas are covered. 
D) A communicator should take cultural bias into consideration while listening. 
E) A communicator should strive to make sure his or her ideas are understood clearly,and utilized,in the workplace. 
A) A communicator should understand his or her own nonverbal signals. 
B) A communicator should always consider the communication from the audience's point of view. 
C) A communicator should develop an outline to ensure all key ideas are covered. 
D) A communicator should take cultural bias into consideration while listening. 
E) A communicator should strive to make sure his or her ideas are understood clearly,and utilized,in the workplace.

Question 8

Which of the following is one of the biggest work-related differences between generations?

Accepted Answer

A) Teamwork 
B) Ego issues 
C) Time management 
D) Failure to accommodate 
E) Familiarity with technology 
A) Teamwork 
B) Ego issues 
C) Time management 
D) Failure to accommodate 
E) Familiarity with technology

Question 9

Understanding the meaning of an email message uses totally different skills than understanding the meaning of a conversation.

Accepted Answer

A) True 
 B)False

Question 10

Discuss some of the ways in which one can deal with relational differences in the workplace.

Accepted Answer

Relational differences will not simply g

Question 11

What type of conflict is the result of differences in understanding content or tasks?

Accepted Answer

A) Cognitive 
B) Affective 
C) Short term 
D) Relational 
E) Cultural 
A) Cognitive 
B) Affective 
C) Short term 
D) Relational 
E) Cultural

Question 12

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

Accepted Answer

A) True 
 B)False

Question 13

People who have the ability to perceive and understand the emotions of others are said to have what?

Accepted Answer

A) Emotional intelligence 
B) Interpersonal communication expertise 
C) The power of persuasion 
D) Maturity 
E) Synchronous skills 
A) Emotional intelligence 
B) Interpersonal communication expertise 
C) The power of persuasion 
D) Maturity 
E) Synchronous skills

Question 14

Which of the following must be addressed before you can productively resolve affective conflict?

Accepted Answer

A) Team priorities 
B) Emotional issues 
C) Appropriate use of technology 
D) Establishing a formalized solution 
E) An understanding of cultures 
A) Team priorities 
B) Emotional issues 
C) Appropriate use of technology 
D) Establishing a formalized solution 
E) An understanding of cultures

Question 15

A team's success is measured by results.Which of the following will help to organize a team to achieve those results?

Accepted Answer

A) Joint roles 
B) Group contribution 
C) Effective communication systems 
D) A team leader who is responsible for work not completed by other team members 
E) Feedback at the completion of the goal. 
A) Joint roles 
B) Group contribution 
C) Effective communication systems 
D) A team leader who is responsible for work not completed by other team members 
E) Feedback at the completion of the goal.

Question 16

A cognitive conflict is the one that arises from differences in personalities and relationships rather than from differences in understanding content or tasks.

Accepted Answer

A) True 
 B)False

Question 17

Discuss Hofstede's views of the difference between individualism and collectivism.

Accepted Answer

Individualism versus collectivism is one

Question 18

Which cultural dimension reflects how people deliver,receive,and interpret messages?

Accepted Answer

A) Ethnocentrism 
B) Stereotypes 
C) Context 
D) Power distance 
E) Individualism 
A) Ethnocentrism 
B) Stereotypes 
C) Context 
D) Power distance 
E) Individualism

Question 19

According to the model first proposed by Tuckman,which of the following occurs during the storming stage of team development?

Accepted Answer

A) Team members discuss and resolve problems. 
B) Team members work collaboratively. 
C) Team members achieve a high level of productivity. 
D) Team members experience conflict and tension. 
E) Team members decide to create standards about communication and accountability. 
A) Team members discuss and resolve problems. 
B) Team members work collaboratively. 
C) Team members achieve a high level of productivity. 
D) Team members experience conflict and tension. 
E) Team members decide to create standards about communication and accountability.

Question 20

In which type of culture is the relationship valued more than punctuality and efficiency?

Accepted Answer

A) Time oriented 
B) Egocentric 
C) Power distance 
D) Collectivist 
E) Polychronic 
A) Time oriented 
B) Egocentric 
C) Power distance 
D) Collectivist 
E) Polychronic

People who collaborate ________.

Which of the following best describes a team?

According to Tuckman,teams in the forming stage of development usually have ________.

Teams that are typically high performing are likely to experience ________ conflict during the collaboration process.

Which step in the listening process initiates the next step in the conversation?

Describe a business situation in which passive listening could lead to a costly mistake.

Which of the following represents the idea that listening and emotional intelligence can be self-directed?

Which of the following is one of the biggest work-related differences between generations?

Understanding the meaning of an email message uses totally different skills than understanding the meaning of a conversation.

Discuss some of the ways in which one can deal with relational differences in the workplace.

What type of conflict is the result of differences in understanding content or tasks?

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

People who have the ability to perceive and understand the emotions of others are said to have what?

Which of the following must be addressed before you can productively resolve affective conflict?

A team's success is measured by results.Which of the following will help to organize a team to achieve those results?

A cognitive conflict is the one that arises from differences in personalities and relationships rather than from differences in understanding content or tasks.

Discuss Hofstede's views of the difference between individualism and collectivism.

Which cultural dimension reflects how people deliver,receive,and interpret messages?

According to the model first proposed by Tuckman,which of the following occurs during the storming stage of team development?

In which type of culture is the relationship valued more than punctuality and efficiency?

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

People who collaborate ________.

Which of the following best describes a team?

According to Tuckman,teams in the forming stage of development usually have ________.

Teams that are typically high performing are likely to experience ________ conflict during the collaboration process.

Which step in the listening process initiates the next step in the conversation?

Describe a business situation in which passive listening could lead to a costly mistake.

Which of the following represents the idea that listening and emotional intelligence can be self-directed?

Which of the following is one of the biggest work-related differences between generations?

Understanding the meaning of an email message uses totally different skills than understanding the meaning of a conversation.

Discuss some of the ways in which one can deal with relational differences in the workplace.

What type of conflict is the result of differences in understanding content or tasks?

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

People who have the ability to perceive and understand the emotions of others are said to have what?

Which of the following must be addressed before you can productively resolve affective conflict?

A team's success is measured by results.Which of the following will help to organize a team to achieve those results?

A cognitive conflict is the one that arises from differences in personalities and relationships rather than from differences in understanding content or tasks.

Discuss Hofstede's views of the difference between individualism and collectivism.

Which cultural dimension reflects how people deliver,receive,and interpret messages?

According to the model first proposed by Tuckman,which of the following occurs during the storming stage of team development?

In which type of culture is the relationship valued more than punctuality and efficiency?

Developing Your Professional Presence

Managing the Communication Process: Analyzing, Composing, Evaluating

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters