Question 1

Humour that is closely related to the specific situation and does not belittle the reader can be quite effective at defusing negative messages.

Accepted Answer

A) True 
 B)False

Question 2

Even if your negative information will directly lead to a benefit that you know readers want, you should still structure it as a conventional negative message.

Accepted Answer

A) True 
 B)False

Question 3

Is humour ever appropriate in negative messages?

Accepted Answer

A) Yes, because it shows the reader how silly his or her position is. 
B) Yes, as long as it is related to the subject of the message and will not offend the reader. 
C) Yes, because everyone needs a good laugh. 
D) No, because humour implies that the writer thinks the reader is ridiculous. 
A) Yes, because it shows the reader how silly his or her position is. 
B) Yes, as long as it is related to the subject of the message and will not offend the reader. 
C) Yes, because everyone needs a good laugh. 
D) No, because humour implies that the writer thinks the reader is ridiculous.

Question 4

A buffer should imply a positive answer.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the WORST reason to use the direct approach to convey a negative message?

Accepted Answer

A) You're not sure if the reader really cares about the negative message 
B) You're announcing a policy decision 
C) You need to demonstrate firmness 
D) You're announcing bad news to a subordinate 
A) You're not sure if the reader really cares about the negative message 
B) You're announcing a policy decision 
C) You need to demonstrate firmness 
D) You're announcing bad news to a subordinate

Question 6

_____ occurs when people respond to a limitation of freedom by asserting their freedom in some other arena.

Accepted Answer

Psychologi

Question 7

List three ways you want the reader to feel when s/he reads a negative message, and explain how these feelings contribute to goodwill.

Accepted Answer

Answers should discuss the following:
-R

Question 8

Research shows that not all audiences or cultures appreciate buffers in negative messages.Why are they still used, how do they exert a positive influence on some readers, and when should you use one?

Accepted Answer

Answers should discuss the following: Bu

Question 9

What is it about Maple Leaf Foods' 2008 listeriosis outbreak that has won praise for CEO Michael McCain?

Accepted Answer

Answers may discuss the following: He no

Question 10

One of your purposes in a negative message is to eliminate further correspondence on the subject.

Accepted Answer

A) True 
 B)False

Humour that is closely related to the specific situation and does not belittle the reader can be quite effective at defusing negative messages.

Even if your negative information will directly lead to a benefit that you know readers want, you should still structure it as a conventional negative message.

Is humour ever appropriate in negative messages?

A buffer should imply a positive answer.

Which of the following is the WORST reason to use the direct approach to convey a negative message?

_____ occurs when people respond to a limitation of freedom by asserting their freedom in some other arena.

List three ways you want the reader to feel when s/he reads a negative message, and explain how these feelings contribute to goodwill.

Research shows that not all audiences or cultures appreciate buffers in negative messages.Why are they still used, how do they exert a positive influence on some readers, and when should you use one?

What is it about Maple Leaf Foods' 2008 listeriosis outbreak that has won praise for CEO Michael McCain?

One of your purposes in a negative message is to eliminate further correspondence on the subject.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Routine Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

Exam 8: Negative Messages

Humour that is closely related to the specific situation and does not belittle the reader can be quite effective at defusing negative messages.

Even if your negative information will directly lead to a benefit that you know readers want, you should still structure it as a conventional negative message.

Is humour ever appropriate in negative messages?

A buffer should imply a positive answer.

Which of the following is the WORST reason to use the direct approach to convey a negative message?

_____ occurs when people respond to a limitation of freedom by asserting their freedom in some other arena.

List three ways you want the reader to feel when s/he reads a negative message, and explain how these feelings contribute to goodwill.

Research shows that not all audiences or cultures appreciate buffers in negative messages.Why are they still used, how do they exert a positive influence on some readers, and when should you use one?

What is it about Maple Leaf Foods' 2008 listeriosis outbreak that has won praise for CEO Michael McCain?

One of your purposes in a negative message is to eliminate further correspondence on the subject.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Routine Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters