Exam 6: Working and Writing in Teams

The _____ phase is the time in the life of a team when members meet and begin to define their task.

Which of the following is a significant danger of groupthink?

_____ means perceiving sounds; _____ means decoding and interpreting them correctly.

According to Rebecca Burnett, student groups that do not voice disagreements during the writing process produce significantly better documents.

What are the steps in the standard agenda, and why do they help guard against groupthink?

How should you plan a meeting? Defend your response.

Explain how active listening facilitates communication.

Which of the following is NOT a characteristic of successful student teams?

To ____________ means to repeat in your own words what someone else has said to you; it can be useful for conflict resolution.

Identify and explain two roles or actions that frequently hurt a group's product and process.

_____ is the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.

Which of the following is NOT a good strategy for active listening?

Reducing conflict in a team sometimes means realizing that team members are not responsible for each other's happiness.

Why are wikis useful tools for teams?

Which of the following people would MOST likely be considered a leader by the members of a team?

In conflict, repeatedly referring to "you" shows good you-attitude.

Which of the following is an aspect of good minutes?

Polite listening is useful and productive.

Five middle managers, all approximately the same age, are holding a series of meetings aimed at reforming the company's disciplinary code.They know that they are all well-organized professionals, and they assume that they can mentally keep track of developments and decisions that arise in the meetings; there are therefore no agendas or minutes.Moreover, the most confident manager in the meeting has successfully convinced the others that this is all a waste of time, anyway, because HR will never agree to changes.The end result is that the existing disciplinary code has stayed in place, without even the minor changes the managers recommend, since they forgot to implement these changes. What has gone wrong in this series of meetings? How could these problems be avoided in future meetings?

List four constructive ways to respond to criticism and promote conflict resolution, and give an example of each one.