Exam 10: The Baldrige Framework for Performance Excellence

The criteria for performance excellence consist of a hierarchical set of categories,items,and areas to address.

In the context of Australian Business Awards,organizations at the Gold Award level should meet Silver recognition plus be able to demonstrate superior performance in at least three of the categories in the framework and also have scored at least 50 percent in each item.

In the Baldrige assessment,_____ refers to the extent to which the approach is applied by a company in addressing item requirements relevant and important to the organization,the approach is applied consistently,and the approach is used by all appropriate work units.

Which of the following focuses on measuring product quality and driving process improvement and cost savings throughout the organization?

The EFQM framework based on the concept of excellence in corporate social responsibility refers to excellence as exceeding the maximum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.

Topline Inc.is a leading supplier of food products to retailers across the U.S.As part of its quality management principle,it focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities,with the key requirement being customer focus.The guidelines for the quality management system followed by Topline are as per the framework of _____.

Six Sigma is based on understanding and improving processes on a _____ basis.

The Leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: Senior Leadership and _____.

In the context of the criteria for performance excellence,the results category provides "real-time" information for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

The Baldrige program creates great value for the U.S.economy.

Process management activities are:

Which of the following is NOT an objective of state-sponsored quality awards?

The senior management at Life Inc. ,a pioneer in the health care domain,came up with a blueprint to address the current issues facing the company.This blueprint provides the framework for the company to address the current business needs while giving it the agility and strategic management to prepare successfully for the future,to prepare for real-time or short-term emergencies,and for workforce and customer engagement.Which of the following Baldrige organizational concepts is being used by the company?

In 2001,the China Association for Quality (CAQ) introduced the _____.

What is the performance excellence framework used by AtlantiCare?

In 2002,BSPD received a site visit from the examiners and was finally selected as a recipient of the Baldrige Award.Summarize the feedback.

In 2000,New Jersey-based health care provider AtlantiCare began implementing _____ to push its performance levels to new heights.

In the context of the criteria for performance excellence,the strategic planning category is positioned as the foundation for all other categories in the systems framework that underlies the Baldrige philosophy.

The _____ represent the underlying philosophy of the Baldrige Criteria.

Cindy Hayes,the CEO of Spurling Inc. ,wants the organization to focus on measuring product quality,driving process improvement,and cost savings throughout the organization.To this end,she makes different teams and provides champions to sponsor projects,provides training resources,and communicates progress and achievements.The entire plan is integrated into the strategic planning process.Project selections are made based on understanding of the financial as well as the nonfinancial benefits to the organization.Cindy Hayes is practicing the _____ methodology to lower the cost of quality because of its focus on the financial return.