Exam 10: The Baldrige Framework for Performance Excellence

What was the feedback provided by Baldrige examiners to BSPD when BSPD applied for the top-level award in 1999 and received the Texas Quality Award?

The Baldrige Award Criteria form a model for business excellence in any organization,whether large or small.

The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the:

Identify three quality awards that have been implemented by nations or coalitions outside the United States.Explain their relationship to the Baldrige Award.

The competitive strategy level is where organizational strategy and Six Sigma must align,because it is at this level that the tools of Six Sigma can be most effectively applied.

How does AtlantiCare empower its employees in individual business units?

Joseph Juran viewed the Baldrige Award as a competition,which was fundamentally at odds with his teachings.

The Performance Excellence Award criteria are based on components of the Malcolm Baldrige National Quality Award,and are geared toward China's unique business environment.

According to Baldrige Criteria and Deming's 14 points,communication of values,expectations,customer focus,and knowledge as a key area of the Senior Leadership item is discussed under:

The criteria for performance excellence for the Malcolm Baldrige Award consist of a hierarchical set of categories,items,and areas to address.Which of the following is NOT one of them?

At orientation,new employees get a crash course in AtlantiCare's improvement methods,as well as a performance excellence framework called the _____.

Six Sigma is not a substitute for continuous improvement.

In the 1990s,New Jersey-based health care provider AtlantiCare adopted the:

The vision,values,and mission area to address asks organizations to answer the following question: In creating a sustainable organization,how do senior leaders develop and enhance their leadership skills?

Of the four levels of awards given in Australia,the _____ recipients will demonstrate Approach and Deployment that are well defined,planned,subject to review,and show evidence of improvement over time.

_____ is probably the most challenging concept for an organization to master in order to receive the Baldrige Award.

In 2005,Baldrige introduced the concept of _____-which refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future,and to prepare for real-time or short-term emergencies-into the criteria.

Identify the category of the Baldrige Criteria that directly relates to focusing on customers.List the examination items associated with this category.Explain the specific management processes that comprise each examination item.

In the context of the Baldrige Award process,deployment refers to refining the approach through cycles of evaluation and improvement.

Which of the following statements is true of AtlantiCare?