Exam 12: Measurement and Knowledge Management for Performance Excellence

To achieve a high level of performance excellence,an organization requires a much broader set of performance measures that are aligned to an organization's strategy; this became known as the:

With respect to the Balrige criteria performance measures,_____ performance indicators include measures of business growth and percentage of new product sales.

Which of the following perspectives of the balanced scorecard include service levels,satisfaction ratings,and repeat business?

Data mining is the most effective method of establishing cause and effect relationship among variables.

The purpose of the balanced scorecard is "to translate strategy into measures that uniquely communicate your vision to the organization."

Measurement reliability in manufacturing demands careful attention to metrology,the science of measurement.

Interlinking is the term that describes the quantitative modeling of cause-and-effect relationships between performance measures,such as the customer satisfaction and product quality or employee performance.

An organization must align its performance measurement system to its vision and strategy and select meaningful measurements.

The process in which locations,divisions and functions in an organizational structure focus on maximizing their own accomplishments and rewards was called _____ by Deming.

_____ is the term that describes the quantitative modeling of cause-and-effect relationships between performance measures,such as the customer satisfaction and product quality or employee performance.

Confidentiality and security are critical in managing data,particularly with the increasing use of electronic data transfer.

Data accessibility empowers employees and encourages their participation in quality improvement efforts.

_____ involves the process of identifying,capturing,organizing,and using knowledge assets to create and sustain competitive advantage.

The quality of information can be improved by capturing data multiple times and as away from the origin of the data as possible

Which of the following perspectives of the balanced scorecard includes profitability,revenue growth,return on investment,economic value added (EVA),and shareholder value?

What served as the beginning of the balanced scorecard approach in the postal service?

Google is one of the most prominent vendors for ERP software.

Which of the following measures of the Baldrige criteria of performance measurement includes revenue,return on equity,return on investment,and operating profit?

Data _____ is the process of searching large databases to find hidden patterns in data.

Setting targets for each performance measure provides the basis for strategy deployment.