Exam 6: Applied Performance Practices

A large retail organization previously divided work among its four employee benefits staff into distinct specializations.One person answered all questions about superannuation (pension plans), another answered all questions about various forms of paid time off (e.g.vacations), and so on.These jobs were recently restructured so that each employee benefits person answers all questions for people in a particular geographic area.For example, one staff member is responsible for all employee benefits inquiries from anyone in a particular geographic region.This job restructuring is an example of:

Which of these job design actions is a form of job enlargement?

Which of the following are included under constructive thought patterns in self-leadership?

Katie decided to do a more enjoyable task after completing a task that she disliked.This instance is an example of:

A problem with seniority-based rewards is that they cause higher turnover.

Competency-based rewards are consistent with the concept of employability.

Which of the following is a disadvantage of financial rewards based on membership or seniority?

Self-leadership includes the practice of self-reinforcement.

Where subjective measures of performance are necessary, companies should rely on multiple sources of information.

Employees are more likely to engage in self-monitoring in companies that emphasize infrequent measurement of performance.

Which of the following is an advantage of job specialization?

The dimension of "meaning" in discussing empowerment is when employees view themselves as active participants in the organization; that is, their decisions and actions have an influence on the company's success.

The job characteristics model identifies five core job characteristics and three psychological states.

The characteristic of a job that refers to how much the job can be performed using known procedures and roles is known as:

People are empowered when they feel self-determination, meaning, competence, and impact regarding their role in the organization.

According to the job characteristics model, experienced meaningfulness increases with the level of job feedback.

Which of the following refers to the result of the division of labor in which work is subdivided into separate jobs assigned to different people?

Companies are applying job specialization when employees are made directly responsible for specific customers and having them communicate directly with those customers.

In repetitive jobs, the positive effect of higher proficiency is easily offset by the negative effect of lower attentiveness and motivation caused by:

Job status-based rewards discourage employees from hoarding resources.