Exam 2: Individual Behavior, Personality, and Values

_____ is the extent to which people either tolerate ambiguity or feel threatened by ambiguity.

_____ refers to goal-directed behaviors under the individual's control that support organizational objectives.

Store #34 of CDA Hardware Associates has had below average sales over the past few years.As head of franchise operations, you are concerned with the continued low sales volume.The store manager wants you to diagnose the problem and recommend possible causes.Use the MARS model of individual behavior and performance to provide four different types of reasons why employees at Store #34 might be performing below average.Provide one example for each type of explanation.

Scenario: Kleen Waterproofing Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers.The job completion dates keep getting delayed and customer dissatisfaction keeps increasing.Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources.However, they are not sure what tasks are included in their job.Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.According to the MARS model, the new employees Dave has hired will likely:

One worry about using most personality tests to select job applicants is that applicants might fake their answers because:

People with a high score on the neuroticism personality dimension tend to be more relaxed, secure, and calm.

Which "Big Five" personality dimension is most valuable for predicting job performance?

Which of the following acronyms identifies the "Big Five" personality dimensions?

Mindfulness refers to the level of empathy a person has when referring to their moral sensitivity.

The MARS model identifies the four main factors that influence individual behavior: motivation, ability, role perceptions, and situational factors.

Scenario: Electronika International Electronika International is a fast growing small company specializing in consumer electronics.Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance.Electronika managers must pay attention to _____ when hiring new employees because it characterizes people with high levels of anxiety, hostility, depression, and self-consciousness.

Which of the following countries generally has the strongest collectivist value orientation?

Eric is the advertising head of a firm.He is extremely imaginative, creative, and curious.Which of the following personality dimensions does Eric possess?

Sensing, feeling, and judging are three of the "Big Five" personality traits.

Motivation is an external force on the person that causes him/her to engage in specific behaviors.

The textbook states, "…there is often a 'disconnect' between personal values and individual behavior.What does this mean? What influences this disconnect?

Explain the three distinct types of ethical principles.

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better?

Identify and define the five types of individual behavior in the workplace.

An employee creates unnecessary conflicts with his coworkers at his workplace.This is an example of organizational citizenship behavior.