Question 1

An analytical listener is likely to help a group view a topic from a wide range of perspectives.

Accepted Answer

A) True 
 B)False

Question 2

Describe four concrete ways that culture and/or gender differences influence how and to whom we listen.What are three specific actions listeners can take to minimize the detrimental effects of these differences?

Accepted Answer

Culture and gender differences can signi

Question 3

Listening can involve listening for feelings as well as for facts.

Accepted Answer

A) True 
 B)False

Question 4

A listener can paraphrase the content,the intent,and/or the feelings of a speaker's message.

Accepted Answer

A) True 
 B)False

Question 5

Samar has been having difficulty hearing what people are saying at the opposite end of the table,so he's decided to begin wearing a hearing aid to assist him during sales meetings.Which of the barriers to effective listening is reflected in Samar's need for a hearing aid?

Accepted Answer

A)  physiological barrier 
B)  environmental barrier 
C)  attitudinal barrier 
D)  faulty assumption 
A)  physiological barrier 
B)  environmental barrier 
C)  attitudinal barrier 
D)  faulty assumption

Question 6

Speakers typically talk at around 125 words per minute,yet our brains can process information at about 500 words per minute.This mental spare time allows our minds to wander.

Accepted Answer

A) True 
 B)False

Question 7

Dennis Hastert,former Speaker of the U.S.House of Representatives claimed,"They call me the Speaker,but they ought to call me the __________."

Accepted Answer

A)  Listener 
B)  Moderator 
C)  Facilitator 
D)  Master of Ceremonies 
A)  Listener 
B)  Moderator 
C)  Facilitator 
D)  Master of Ceremonies

Question 8

Multicommunicating reduces your ability to listen well.

Accepted Answer

A) True 
 B)False

Question 9

Conversational partners typically achieve 90 to 95 percent accuracy in interpreting each other's remarks.

Accepted Answer

A) True 
 B)False

Question 10

Rafael is taking an online communication class this semester.Today he is frustrated because the server is down and he can't complete the quiz on listening that is due by 5 P.M.Which barrier to effective listening does this situation illustrate?

Accepted Answer

A)  rapid thought 
B)  fear of appearing ignorant 
C)  message overload 
D)  environmental barrier 
A)  rapid thought 
B)  fear of appearing ignorant 
C)  message overload 
D)  environmental barrier

Question 11

Rodayne's friends say he is an excellent communicator.His listening ability has helped him develop and maintain a number of positive relationships,and he is extremely sensitive to the feelings and ideas of others.Which listening style preference do Rodayne's actions illustrate?

Accepted Answer

A)  relational 
B)  analytical 
C)  task-oriented 
D)  critical 
A)  relational 
B)  analytical 
C)  task-oriented 
D)  critical

Question 12

The fact that a receiver can process information faster than a sender can speak affects which of the following barriers to effective listening?

Accepted Answer

A)  attitudinal 
B)  sociocultural 
C)  physiological 
D)  environmental 
A)  attitudinal 
B)  sociocultural 
C)  physiological 
D)  environmental

Question 13

Listening skill contributes to career success in all of the following aspects EXCEPT

Accepted Answer

A)  your effectiveness in an organization 
B)  your upward mobility 
C)  your productivity 
D)  Effective listening skills contribute to all of these. 
A)  your effectiveness in an organization 
B)  your upward mobility 
C)  your productivity 
D)  Effective listening skills contribute to all of these.

Question 14

Mindless listening

Accepted Answer

A)  should be avoided at all costs. 
B)  is a useful strategy when we need to tune out distractions that are not worthy of careful attention. 
C)  involves attending carefully to the message. 
D)  takes up so much of our energy that we can't focus on those messages that are most important to hear. 
A)  should be avoided at all costs. 
B)  is a useful strategy when we need to tune out distractions that are not worthy of careful attention. 
C)  involves attending carefully to the message. 
D)  takes up so much of our energy that we can't focus on those messages that are most important to hear.

Question 15

It's important to evaluate the messages we hear on two levels: logic and emotion.

Accepted Answer

A) True 
 B)False

Question 16

Answer the following about using questions in conversation:
(a)Why are sincere questions an important element of listening? Write two examples of sincere questions a manager could ask a subordinate.How would these questions contribute to effective listening?
(b)What are counterfeit questions and why should they be avoided? Write two examples of counterfeit questions a manager should avoid asking a subordinate.What might be the negative impact of each question?

Accepted Answer

(a) Sincere questions are an important e

Question 17

Listening is one of the most important career skills you can develop.

Accepted Answer

A) True 
 B)False

Question 18

The Platinum Rule admonishes us to

Accepted Answer

A)  listen to every concern of every coworker. 
B)  ask questions frequently. 
C)  treat others the way they would like to be treated. 
D)  treat others the way we would like to be treated. 
A)  listen to every concern of every coworker. 
B)  ask questions frequently. 
C)  treat others the way they would like to be treated. 
D)  treat others the way we would like to be treated.

Question 19

A survey of 1000 executives ranked _____________ at the top,as the ideal manager's skill.

Accepted Answer

A)  listening 
B)  conflict resolution 
C)  writing 
D)  public speaking 
A)  listening 
B)  conflict resolution 
C)  writing 
D)  public speaking

Question 20

Which of the following is TRUE about gender difference in listening behavior?

Accepted Answer

A)  Women listen better than men do. 
B)  Men tend to listen for feelings rather than facts. 
C)  Women tend to listen for the facts and ignore feelings in messages. 
D)  We can improve our communication by becoming aware of gender differences in listening and asking the speaker to clarify their meaning. 
A)  Women listen better than men do. 
B)  Men tend to listen for feelings rather than facts. 
C)  Women tend to listen for the facts and ignore feelings in messages. 
D)  We can improve our communication by becoming aware of gender differences in listening and asking the speaker to clarify their meaning.

An analytical listener is likely to help a group view a topic from a wide range of perspectives.

Describe four concrete ways that culture and/or gender differences influence how and to whom we listen.What are three specific actions listeners can take to minimize the detrimental effects of these differences?

Listening can involve listening for feelings as well as for facts.

A listener can paraphrase the content,the intent,and/or the feelings of a speaker's message.

Samar has been having difficulty hearing what people are saying at the opposite end of the table,so he's decided to begin wearing a hearing aid to assist him during sales meetings.Which of the barriers to effective listening is reflected in Samar's need for a hearing aid?

Speakers typically talk at around 125 words per minute,yet our brains can process information at about 500 words per minute.This mental spare time allows our minds to wander.

Dennis Hastert,former Speaker of the U.S.House of Representatives claimed,"They call me the Speaker,but they ought to call me the __________."

Multicommunicating reduces your ability to listen well.

Conversational partners typically achieve 90 to 95 percent accuracy in interpreting each other's remarks.

Rafael is taking an online communication class this semester.Today he is frustrated because the server is down and he can't complete the quiz on listening that is due by 5 P.M.Which barrier to effective listening does this situation illustrate?

Rodayne's friends say he is an excellent communicator.His listening ability has helped him develop and maintain a number of positive relationships,and he is extremely sensitive to the feelings and ideas of others.Which listening style preference do Rodayne's actions illustrate?

The fact that a receiver can process information faster than a sender can speak affects which of the following barriers to effective listening?

Listening skill contributes to career success in all of the following aspects EXCEPT

Mindless listening

It's important to evaluate the messages we hear on two levels: logic and emotion.

Listening is one of the most important career skills you can develop.

The Platinum Rule admonishes us to

A survey of 1000 executives ranked _____________ at the top,as the ideal manager's skill.

Which of the following is TRUE about gender difference in listening behavior?

Communicating at Work

Communication, Culture, and Work

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 3: Listening

An analytical listener is likely to help a group view a topic from a wide range of perspectives.

Describe four concrete ways that culture and/or gender differences influence how and to whom we listen.What are three specific actions listeners can take to minimize the detrimental effects of these differences?

Listening can involve listening for feelings as well as for facts.

A listener can paraphrase the content,the intent,and/or the feelings of a speaker's message.

Samar has been having difficulty hearing what people are saying at the opposite end of the table,so he's decided to begin wearing a hearing aid to assist him during sales meetings.Which of the barriers to effective listening is reflected in Samar's need for a hearing aid?

Speakers typically talk at around 125 words per minute,yet our brains can process information at about 500 words per minute.This mental spare time allows our minds to wander.

Dennis Hastert,former Speaker of the U.S.House of Representatives claimed,"They call me the Speaker,but they ought to call me the __________."

Multicommunicating reduces your ability to listen well.

Conversational partners typically achieve 90 to 95 percent accuracy in interpreting each other's remarks.

Rafael is taking an online communication class this semester.Today he is frustrated because the server is down and he can't complete the quiz on listening that is due by 5 P.M.Which barrier to effective listening does this situation illustrate?

Rodayne's friends say he is an excellent communicator.His listening ability has helped him develop and maintain a number of positive relationships,and he is extremely sensitive to the feelings and ideas of others.Which listening style preference do Rodayne's actions illustrate?

The fact that a receiver can process information faster than a sender can speak affects which of the following barriers to effective listening?

Listening skill contributes to career success in all of the following aspects EXCEPT

Mindless listening

It's important to evaluate the messages we hear on two levels: logic and emotion.

Listening is one of the most important career skills you can develop.

The Platinum Rule admonishes us to

A survey of 1000 executives ranked _____________ at the top,as the ideal manager's skill.

Which of the following is TRUE about gender difference in listening behavior?

Communicating at Work

Communication, Culture, and Work

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters