Question 1

A strong emotional appeal is always valid.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following are common results of listening mistakes?

Accepted Answer

A)  Profits suffer. 
B)  Shipments must be rerouted. 
C)  Letters must be rewritten. 
D)  All of these are often the result of listening mistakes. 
A)  Profits suffer. 
B)  Shipments must be rerouted. 
C)  Letters must be rewritten. 
D)  All of these are often the result of listening mistakes.

Question 3

Which is true about seeking clarification?

Accepted Answer

A)  An effective employee should not ask questions. 
B)  When we ask questions, we are showing our ignorance. 
C)  Never ask a dumb question. 
D)  Asking questions to seek clarification is a strategy that can pay dividends. 
A)  An effective employee should not ask questions. 
B)  When we ask questions, we are showing our ignorance. 
C)  Never ask a dumb question. 
D)  Asking questions to seek clarification is a strategy that can pay dividends.

Question 4

One factor that contributes to ineffective listening is our tendency to think that our ideas are more valuable than the ideas of others.

Accepted Answer

A) True 
 B)False

Question 5

Identify three listening barriers that present the greatest challenge in preventing you from listening effectively.Suggest a possible remedy for each.Support your remedies with information from the text.Depict specific examples of how you could enact these in your own life.

Accepted Answer

Three listening barriers that present th

Question 6

Which of the following statements about gender differences in listening is true?

Accepted Answer

A)  In the workplace, men and women are listened to with an equal amount of attention. 
B)  In most cases, women are better listeners than men are. 
C)  Men use vocalizers such as "uh-huh" to signal they are paying attention to the speaker. 
D)  Women tend to listen to the feelings behind a message, while men tend to listen to the content of a message. 
A)  In the workplace, men and women are listened to with an equal amount of attention. 
B)  In most cases, women are better listeners than men are. 
C)  Men use vocalizers such as "uh-huh" to signal they are paying attention to the speaker. 
D)  Women tend to listen to the feelings behind a message, while men tend to listen to the content of a message.

Question 7

Which of the listening style preferences described in the book do you fit most closely? Identify the major characteristics of this style.In what types of situations is this style most useful? In what types of situations might this style be a drawback?

Accepted Answer

The listening style preference that I fi

Question 8

Task-oriented listeners focus primarily on speakers' emotional needs in order to help them.

Accepted Answer

A) True 
 B)False

Question 9

Paraphrasing means

Accepted Answer

A)  responding to a speaker nonverbally. 
B)  restating, in your own words, what you think the speaker just said. 
C)  mentally questioning the speaker's intentions and arguments. 
D)  repeating back to the speaker exactly what he or she said. 
A)  responding to a speaker nonverbally. 
B)  restating, in your own words, what you think the speaker just said. 
C)  mentally questioning the speaker's intentions and arguments. 
D)  repeating back to the speaker exactly what he or she said.

Question 10

Jim is having problems listening to Diana's directions for operating the new computer terminal because he is upset about his poor performance in his early morning presentation to the vice president.Which of the following barriers to listening does this scenario illustrate?

Accepted Answer

A)  message overload 
B)  preoccupation 
C)  rapid thought 
D)  physical barriers 
A)  message overload 
B)  preoccupation 
C)  rapid thought 
D)  physical barriers

Question 11

Which of the following is NOT suggested by the text as a technique for effective listening?

Accepted Answer

A)  When the sender pauses, seek clarification by restating her ideas in your own words. 
B)  Be sure you understand the other person's ideas very well before you begin to evaluate them. 
C)  Give the person advice by asking leading questions such as: "Are you sure you've really tried every solution we talked about?" 
D)  When you are listening, hold back from making a wealth of comments. 
A)  When the sender pauses, seek clarification by restating her ideas in your own words. 
B)  Be sure you understand the other person's ideas very well before you begin to evaluate them. 
C)  Give the person advice by asking leading questions such as: "Are you sure you've really tried every solution we talked about?" 
D)  When you are listening, hold back from making a wealth of comments.

Question 12

An effective evaluative listener will ask all of the following questions except

Accepted Answer

A)  "Do these ideas reinforce my current beliefs?" 
B)  "Do the examples represent the whole situation?" 
C)  "Are there any important exceptions that the speaker hasn't pointed out?" 
D)  "Is the evidence true?" 
A)  "Do these ideas reinforce my current beliefs?" 
B)  "Do the examples represent the whole situation?" 
C)  "Are there any important exceptions that the speaker hasn't pointed out?" 
D)  "Is the evidence true?"

Question 13

All of the following can help reduce environmental distractions EXCEPT

Accepted Answer

A)  choosing a more reliable communication channel 
B)  eliminating distractions 
C)  moving to a less disruptive location 
D)  focusing on annoyances 
A)  choosing a more reliable communication channel 
B)  eliminating distractions 
C)  moving to a less disruptive location 
D)  focusing on annoyances

Question 14

Mindful listeners are clear about their listening goals,and apply the best style of listening for that goal.

Accepted Answer

A) True 
 B)False

Question 15

In Darlene's performance review,her supervisor pointed out that she frequently misunderstood the tasks and deadlines that had been assigned to her.The supervisor suggested that Darlene should restate,after each team meeting,what she understands her assignment to be.This strategy of rephrasing will give the supervisor a chance to correct any misconceptions.Which type of paraphrasing will Darlene be using?

Accepted Answer

A)  normal 
B)  feeling 
C)  content 
D)  revision 
A)  normal 
B)  feeling 
C)  content 
D)  revision

Question 16

Professor Sohard tells his students that they are to submit a draft of their term paper during the fourth week of the semester.Gloria responds,"So,as I understand it,your main reason for collecting our drafts is so that you can see whether we have found enough valid references." Which type of paraphrasing is Gloria using?

Accepted Answer

A)  parroting 
B)  feeling 
C)  confusion 
D)  intent 
A)  parroting 
B)  feeling 
C)  confusion 
D)  intent

Question 17

According to the 20/80 rule,sales personnel should spend the first 20 percent of a sales appointment listening to the customer and the last 80 percent of the time explaining the benefits of the product.

Accepted Answer

A) True 
 B)False

Question 18

Dakota acts as the summarizer in her work team.After a proposal has been discussed for a few minutes,she summarizes the idea and then asks if the team is ready to move forward in implementing the proposal.She keeps the group on track,but she tends to gloss over any looks of concern or puzzlement.Dakota's listening behavior represents the ____________ style of listening.

Accepted Answer

A)  relational 
B)  analytical 
C)  task-oriented 
D)  critical 
A)  relational 
B)  analytical 
C)  task-oriented 
D)  critical

Question 19

Rhonda received a voice message marked "urgent," but due to the poor quality of her phones' speakers,she was not able to understand the message.Which barrier to listening does this problem represent?

Accepted Answer

A)  communication channel barrier 
B)  attitudinal barrier 
C)  message overload 
D)  preoccupation 
A)  communication channel barrier 
B)  attitudinal barrier 
C)  message overload 
D)  preoccupation

Question 20

Select any one of the guidelines for "Listening to Understand" described in your text.Describe this skill,explain why it is important,identify potential mistakes we might make when we are attempting to practice this skill,and illustrate the skill with an example.

Accepted Answer

One of the guidelines for "Listening to

A strong emotional appeal is always valid.

Which of the following are common results of listening mistakes?

Which is true about seeking clarification?

One factor that contributes to ineffective listening is our tendency to think that our ideas are more valuable than the ideas of others.

Identify three listening barriers that present the greatest challenge in preventing you from listening effectively.Suggest a possible remedy for each.Support your remedies with information from the text.Depict specific examples of how you could enact these in your own life.

Which of the following statements about gender differences in listening is true?

Which of the listening style preferences described in the book do you fit most closely? Identify the major characteristics of this style.In what types of situations is this style most useful? In what types of situations might this style be a drawback?

Task-oriented listeners focus primarily on speakers' emotional needs in order to help them.

Paraphrasing means

Jim is having problems listening to Diana's directions for operating the new computer terminal because he is upset about his poor performance in his early morning presentation to the vice president.Which of the following barriers to listening does this scenario illustrate?

Which of the following is NOT suggested by the text as a technique for effective listening?

An effective evaluative listener will ask all of the following questions except

All of the following can help reduce environmental distractions EXCEPT

Mindful listeners are clear about their listening goals,and apply the best style of listening for that goal.

According to the 20/80 rule,sales personnel should spend the first 20 percent of a sales appointment listening to the customer and the last 80 percent of the time explaining the benefits of the product.

Rhonda received a voice message marked "urgent," but due to the poor quality of her phones' speakers,she was not able to understand the message.Which barrier to listening does this problem represent?

Select any one of the guidelines for "Listening to Understand" described in your text.Describe this skill,explain why it is important,identify potential mistakes we might make when we are attempting to practice this skill,and illustrate the skill with an example.

Communicating at Work

Communication, Culture, and Work

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 3: Listening

A strong emotional appeal is always valid.

Which of the following are common results of listening mistakes?

Which is true about seeking clarification?

One factor that contributes to ineffective listening is our tendency to think that our ideas are more valuable than the ideas of others.

Identify three listening barriers that present the greatest challenge in preventing you from listening effectively.Suggest a possible remedy for each.Support your remedies with information from the text.Depict specific examples of how you could enact these in your own life.

Which of the following statements about gender differences in listening is true?

Which of the listening style preferences described in the book do you fit most closely? Identify the major characteristics of this style.In what types of situations is this style most useful? In what types of situations might this style be a drawback?

Task-oriented listeners focus primarily on speakers' emotional needs in order to help them.

Paraphrasing means

Jim is having problems listening to Diana's directions for operating the new computer terminal because he is upset about his poor performance in his early morning presentation to the vice president.Which of the following barriers to listening does this scenario illustrate?

Which of the following is NOT suggested by the text as a technique for effective listening?

An effective evaluative listener will ask all of the following questions except

All of the following can help reduce environmental distractions EXCEPT

Mindful listeners are clear about their listening goals,and apply the best style of listening for that goal.

According to the 20/80 rule,sales personnel should spend the first 20 percent of a sales appointment listening to the customer and the last 80 percent of the time explaining the benefits of the product.

Rhonda received a voice message marked "urgent," but due to the poor quality of her phones' speakers,she was not able to understand the message.Which barrier to listening does this problem represent?

Select any one of the guidelines for "Listening to Understand" described in your text.Describe this skill,explain why it is important,identify potential mistakes we might make when we are attempting to practice this skill,and illustrate the skill with an example.

Communicating at Work

Communication, Culture, and Work

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters