Exam 3: Listening

Imagine that you have been asked to give a five minute speech in class about "Listening to Evaluate." Create an outline for the body of the speech,using "Analyze Speaker's Evidence" as your first main point and "Examine Emotional Appeals" as your second main point.Identify at least four elements of supporting data for each main point.

Adam believes that he is a good listener because he doesn't interrupt others.However,Adam doesn't paraphrase or ask clarifying questions of the speaker,and he doesn't attend to the speaker's nonverbal cues.Adam is mistakenly assuming that

James and his classmates complain that their instructor doesn't give clear instructions for their assignments.All of the following strategies could help these students EXCEPT

When we listen critically,we consider whether speakers provide enough valid evidence to support their claims.

One study shows that patients' concerns are less likely to be addressed when doctors talk too much.

Chetna's mind wanders when her supervisor is talking to her.She doesn't paraphrase or ask clarifying questions,and she doesn't attend to her supervisor's nonverbal cues.Which of the following assumptions would help Chetna improve her listening?

Nonverbal cues can help us tune in to a speaker's feelings and attitude.

Katie is a supervisor for a calling center.She is experiencing a number of problems with her subordinates.They often bungle the instruction she provides,which results in additional work for her.After researching this problem,Katie determined that the reason her instructions were being misinterpreted is that she is giving instructions while the phones are ringing and the employees are filling out their time sheets.Which barrier to effective listening is the cause of Katie's problem?

Hiro takes pleasure in exploring ideas during meetings.He likes to discuss an idea thoroughly,being sure that all the pros and cons have been systematically considered.Only after much debate is he willing to decide on a course of action.Hiro is demonstrating the _________________ style of listening.

Define paraphrasing,and explain its purpose.Describe three types of paraphrasing,and give an example of each.

A telephone log can note things that were not said or done,as well as matters that were attended to.

Male listeners tend to focus on the content of a message,while female listeners tend to focus on the relational meaning of a message.

All of the following should be included in a telephone log except

Consultant Andrea Sutcliffe states that public speaking is a more important skill for getting ahead in your career than listening is.

Self-centered listeners

Identify a career area you might be interested in pursuing.Explain at least three specific ways that effective listening could help you succeed in that career.Drawing on material from this text,describe a plan for improving those three aspects of your listening.

Identify and explain four myths (faulty assumptions)about listening.For each,write a statement that counters the myth and reflects the truth about listening.

Which was NOT suggested in the text to help you be a better evaluative listener?

An example of a counterfeit question is:

Having mental "spare time" while listening is the result of