Question 1

"How will training and development meet my business goals?" is an appropriate question for mid-level managers to ask.

Accepted Answer

A) True 
 B)False  True

Question 2

All of the following statements regarding cognitive ability are true except:

Accepted Answer

A) it is related to successful job performance in all jobs. 
B) it includes verbal comprehension,quantitative and reasoning abilities. 
C) cognitive ability influences learning. 
D) cognitive ability is more important for lower-level than more complex jobs. 
A) it is related to successful job performance in all jobs. 
B) it includes verbal comprehension,quantitative and reasoning abilities. 
C) cognitive ability influences learning. 
D) cognitive ability is more important for lower-level than more complex jobs. D

Question 3

(p.127-28. )All of the following are true for competency models except they:

Accepted Answer

A) identify the differences across jobs,occupational groups or organizational levels. 
B) focus on how work is done. 
C) link competencies to an organization's goals. 
D) are particularly useful for generating requirements for employee selection. 
A) identify the differences across jobs,occupational groups or organizational levels. 
B) focus on how work is done. 
C) link competencies to an organization's goals. 
D) are particularly useful for generating requirements for employee selection. A

Question 4

Determining whether performance deficiencies result from lack of knowledge or skills is shown by:

Accepted Answer

A) organizational analysis. 
B) person analysis. 
C) gap analysis. 
D) ask analysis. 
A) organizational analysis. 
B) person analysis. 
C) gap analysis. 
D) ask analysis.

Question 5

Employees with a high school diploma or a college degree have the basic skill necessary to benefit from training.

Accepted Answer

A) True 
 B)False

Question 6

Organization level needs analysis

Accepted Answer

A) examines individuals' training needs. 
B) involves determining appropriateness of training,resources available for training and level of support. 
C) involves identifying the tasks that compose jobs and the KSAOs needed to perform them. 
D) should always be the last level of analysis conducteD. 
A) examines individuals' training needs. 
B) involves determining appropriateness of training,resources available for training and level of support. 
C) involves identifying the tasks that compose jobs and the KSAOs needed to perform them. 
D) should always be the last level of analysis conducteD.

Question 7

The best needs assessment method for sexual harassment and diversity issues is:

Accepted Answer

A) observation. 
B) focus groups. 
C) questionnaires. 
D) online technology. 
A) observation. 
B) focus groups. 
C) questionnaires. 
D) online technology.

Question 8

When is training the best solution for a performance problem that has been identified?

Accepted Answer

1.When the performance problem is import

Question 9

Compare the advantages and disadvantages of the needs assessment methods:questionnaires,interviews,focus groups and online technology.Which method would be most effective for call centers;which method(s)would be best for attitudinal and interpersonal issues?

Accepted Answer

Online technology would be mos

Question 10

Regardless of the impact of a pressure point on business,a rapid needs assessment should amount of information gathering should be relatively small and quick.

Accepted Answer

A) True 
 B)False

Question 11

Job incumbents should be included as SME's in the needs assessment process since they tend to be the most knowledgeable about the job.

Accepted Answer

A) True 
 B)False

Question 12

Research shows that motivation to learn is related to all but which of the following?

Accepted Answer

A) Skill acquisition 
B) Knowledge gained 
C) The length of training 
D) Behavior change 
A) Skill acquisition 
B) Knowledge gained 
C) The length of training 
D) Behavior change

Question 13

Focus groups are a type of SME interview that involves a face-to-face meeting with groups of employees in which the questions that are asked relate to specific training needs.

Accepted Answer

A) True 
 B)False

Question 14

Data gathered from focus groups has the disadvantage of potentially threatening to employees and managers may use the information to punish rather than train.

Accepted Answer

A) True 
 B)False

Question 15

Compare and contrast job analysis and competency models.

Accepted Answer

Job analysis refers to the process of de

Question 16

When trainees' reading level does not match the level needed for the training materials,which of the following options is an organization least likely to do handle this mismatch?

Accepted Answer

A) Redesign the job 
B) Use video or on-the-job training 
C) Reassign employees with inadequate reading ability 
D) Provide employees with reading deficiencies with a remedial reading program 
A) Redesign the job 
B) Use video or on-the-job training 
C) Reassign employees with inadequate reading ability 
D) Provide employees with reading deficiencies with a remedial reading program

Question 17

Noe argues that competency model-based performance management discussions between manager and employee are superior to job analysis-based discussions.

Accepted Answer

A) True 
 B)False

Question 18

Competency modeling focuses on work,what is accomplished,not how work is accomplished.

Accepted Answer

A) True 
 B)False

Question 19

A competency refers to an area of personal capability that enables employees to successfully perform their jobs by achieving outcomes or accomplishing tasks.

Accepted Answer

A) True 
 B)False

Question 20

In the process of determining if training is the best solution for a performance problem,you discover employees were trained but rarely or never used the training content.This is an example of a _____ factor affecting performance and learning.

Accepted Answer

A) input 
B) feedback 
C) consequences 
D) output 
A) input 
B) feedback 
C) consequences 
D) output

"How will training and development meet my business goals?" is an appropriate question for mid-level managers to ask.

All of the following statements regarding cognitive ability are true except:

(p.127-28. )All of the following are true for competency models except they:

Determining whether performance deficiencies result from lack of knowledge or skills is shown by:

Employees with a high school diploma or a college degree have the basic skill necessary to benefit from training.

Organization level needs analysis

The best needs assessment method for sexual harassment and diversity issues is:

When is training the best solution for a performance problem that has been identified?

Compare the advantages and disadvantages of the needs assessment methods:questionnaires,interviews,focus groups and online technology.Which method would be most effective for call centers;which method(s)would be best for attitudinal and interpersonal issues?

Regardless of the impact of a pressure point on business,a rapid needs assessment should amount of information gathering should be relatively small and quick.

Job incumbents should be included as SME's in the needs assessment process since they tend to be the most knowledgeable about the job.

Research shows that motivation to learn is related to all but which of the following?

Focus groups are a type of SME interview that involves a face-to-face meeting with groups of employees in which the questions that are asked relate to specific training needs.

Data gathered from focus groups has the disadvantage of potentially threatening to employees and managers may use the information to punish rather than train.

Compare and contrast job analysis and competency models.

When trainees' reading level does not match the level needed for the training materials,which of the following options is an organization least likely to do handle this mismatch?

Noe argues that competency model-based performance management discussions between manager and employee are superior to job analysis-based discussions.

Competency modeling focuses on work,what is accomplished,not how work is accomplished.

A competency refers to an area of personal capability that enables employees to successfully perform their jobs by achieving outcomes or accomplishing tasks.

In the process of determining if training is the best solution for a performance problem,you discover employees were trained but rarely or never used the training content.This is an example of a _____ factor affecting performance and learning.

Introduction to Employee Training and Development

Strategic Training

Learning:Theories and Program Design

Transfer of Training

Training Evaluation

Traditional Training Methods

E-Learning and Use of Technology in Training

Employee Development

Special Issues in Training and Employee Development

Careers and Career Management

Special Challenges in Career Management

The Future of Training and Development

Filters

Exam 3: Needs Assessment

"How will training and development meet my business goals?" is an appropriate question for mid-level managers to ask.

All of the following statements regarding cognitive ability are true except:

(p.127-28. )All of the following are true for competency models except they:

Determining whether performance deficiencies result from lack of knowledge or skills is shown by:

Employees with a high school diploma or a college degree have the basic skill necessary to benefit from training.

Organization level needs analysis

The best needs assessment method for sexual harassment and diversity issues is:

When is training the best solution for a performance problem that has been identified?

Compare the advantages and disadvantages of the needs assessment methods:questionnaires,interviews,focus groups and online technology.Which method would be most effective for call centers;which method(s)would be best for attitudinal and interpersonal issues?

Regardless of the impact of a pressure point on business,a rapid needs assessment should amount of information gathering should be relatively small and quick.

Job incumbents should be included as SME's in the needs assessment process since they tend to be the most knowledgeable about the job.

Research shows that motivation to learn is related to all but which of the following?

Focus groups are a type of SME interview that involves a face-to-face meeting with groups of employees in which the questions that are asked relate to specific training needs.

Data gathered from focus groups has the disadvantage of potentially threatening to employees and managers may use the information to punish rather than train.

Compare and contrast job analysis and competency models.

When trainees' reading level does not match the level needed for the training materials,which of the following options is an organization least likely to do handle this mismatch?

Noe argues that competency model-based performance management discussions between manager and employee are superior to job analysis-based discussions.

Competency modeling focuses on work,what is accomplished,not how work is accomplished.

A competency refers to an area of personal capability that enables employees to successfully perform their jobs by achieving outcomes or accomplishing tasks.

In the process of determining if training is the best solution for a performance problem,you discover employees were trained but rarely or never used the training content.This is an example of a _____ factor affecting performance and learning.

Introduction to Employee Training and Development

Strategic Training

Learning:Theories and Program Design

Transfer of Training

Training Evaluation

Traditional Training Methods

E-Learning and Use of Technology in Training

Employee Development

Special Issues in Training and Employee Development

Careers and Career Management

Special Challenges in Career Management

The Future of Training and Development

Filters