Question 1

The business-embedded model:

Accepted Answer

A) emphasizes classroom training. 
B) de-emphasizes the role of the manager in training. 
C) involves all people in the training process to communicate and share resources. 
D) abandons the notion of customer-orientation. 
A) emphasizes classroom training. 
B) de-emphasizes the role of the manager in training. 
C) involves all people in the training process to communicate and share resources. 
D) abandons the notion of customer-orientation. C

Question 2

Top management supports training in many ways such as providing vision,serving as sponsor,governor and marketing agent but relies on experts and trainers for subject matter expertise and training.

Accepted Answer

A) True 
 B)False  False

Question 3

In the strategic training and development process,all except _____ are examples of metrics showing the value of training.

Accepted Answer

A) improved quality 
B) employee satisfaction 
C) reduced turnover 
D) increased participation in training programs 
A) improved quality 
B) employee satisfaction 
C) reduced turnover 
D) increased participation in training programs D

Question 4

Economic conditions are challenging for your company and the CEO is looking for ways to reduce costs yet not sacrifice product and service quality.She has asked you to explore outsourcing at least part of training.What questions should you examine when considering outsourcing training?D.Two reasons companies do not outsource their training are (1)the inability of outsourcing providers to meet company needs and (2)companies' desire to maintain control over all aspects of training and development,especially delivery and learning content.

Accepted Answer

First,a recent SHRM survey found that 57

Question 5

All of the following except _____ are metrics that can be used to assess training's contribution to a balanced scorecard.

Accepted Answer

A) employees trained divided by total number of employees 
B) time-to-market of new products 
C) total training costs divided by total training hours 
D) total training costs divided by number of employees trained 
A) employees trained divided by total number of employees 
B) time-to-market of new products 
C) total training costs divided by total training hours 
D) total training costs divided by number of employees trained

Question 6

Operating efficiency and employee satisfaction are examples of the internal perspective in a balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following are good metrics for demonstrating the strategic value of training?

Accepted Answer

A) Number of hours of training conducted in the past fiscal year 
B) Training costs were within budgeted amount 
C) Average cost per hour of training 
D) Time spent filling management positions 
A) Number of hours of training conducted in the past fiscal year 
B) Training costs were within budgeted amount 
C) Average cost per hour of training 
D) Time spent filling management positions

Question 8

Research shows that a company's satisfaction with outsourcing of training and development depends on company-supplier trust and contract specificity.

Accepted Answer

A) True 
 B)False

Question 9

Personal knowledge based on individual experience is called:

Accepted Answer

A) explicit knowledge. 
B) tacit knowledge. 
C) SWOT. 
D) learning. 
A) explicit knowledge. 
B) tacit knowledge. 
C) SWOT. 
D) learning.

Question 10

The corporate university model approach to organizing the training function:

Accepted Answer

A) centralizes training to ensure that the best training practices are used company wide. 
B) involves sending trainees back to school. 
C) involves reimbursing trainees for attending college courses. 
D) is essentially the same as the faculty model. 
A) centralizes training to ensure that the best training practices are used company wide. 
B) involves sending trainees back to school. 
C) involves reimbursing trainees for attending college courses. 
D) is essentially the same as the faculty model.

Question 11

Despite McCormick and Company's commitment to the strategic importance of training and development,the training budget was cut 5% following Hurricane Katrina.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not an advantage of centralized training?

Accepted Answer

A) The lowest cost training model 
B) Drives a strong alignment with business strategy 
C) Allows development of common metrics to assess quality 
D) Elimination of course duplication and variation 
A) The lowest cost training model 
B) Drives a strong alignment with business strategy 
C) Allows development of common metrics to assess quality 
D) Elimination of course duplication and variation

Question 13

There is a trend for companies in many industries to use training and development to attract new employees and retain current workers.

Accepted Answer

A) True 
 B)False

Question 14

Strategic development initiatives are very similar across companies since they represent best practices.

Accepted Answer

A) True 
 B)False

Question 15

A strategic training and development initiative would involve providing training to suppliers,vendors and customers not just employees.

Accepted Answer

A) True 
 B)False

Question 16

The question,"Will the senior management team publicly support and champion training and development?" should be asked to develop strategic training and development initiatives.

Accepted Answer

A) True 
 B)False

Question 17

According to Noe,the component(s)of human capital that creates the greatest value for business is:

Accepted Answer

A) cognitive knowledge and advanced skills. 
B) system understanding and self-motivated creativity. 
C) conscientiousness and cognitive knowledge. 
D) self-motivated creativity. 
A) cognitive knowledge and advanced skills. 
B) system understanding and self-motivated creativity. 
C) conscientiousness and cognitive knowledge. 
D) self-motivated creativity.

Question 18

Team building is a common training implication of _____ and _____ strategies.

Accepted Answer

A) concentration,external growth 
B) disinvestment,external growth 
C) internal growth,concentration 
D) concentration,disinvestment 
A) concentration,external growth 
B) disinvestment,external growth 
C) internal growth,concentration 
D) concentration,disinvestment

Question 19

Noe argues that traditional training usually fails to improve workplace performance.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not a metric McCormick & Company uses to evaluate the effectiveness of training and development?

Accepted Answer

A) Turnover rate 
B) Dollar impact of MMB project results 
C) How many employees have been promoted 
D) How many employees are in the multiple management board 
A) Turnover rate 
B) Dollar impact of MMB project results 
C) How many employees have been promoted 
D) How many employees are in the multiple management board

The business-embedded model:

Top management supports training in many ways such as providing vision,serving as sponsor,governor and marketing agent but relies on experts and trainers for subject matter expertise and training.

In the strategic training and development process,all except _____ are examples of metrics showing the value of training.

All of the following except _____ are metrics that can be used to assess training's contribution to a balanced scorecard.

Operating efficiency and employee satisfaction are examples of the internal perspective in a balanced scorecard.

Which of the following are good metrics for demonstrating the strategic value of training?

Research shows that a company's satisfaction with outsourcing of training and development depends on company-supplier trust and contract specificity.

Personal knowledge based on individual experience is called:

The corporate university model approach to organizing the training function:

Despite McCormick and Company's commitment to the strategic importance of training and development,the training budget was cut 5% following Hurricane Katrina.

Which of the following is not an advantage of centralized training?

There is a trend for companies in many industries to use training and development to attract new employees and retain current workers.

Strategic development initiatives are very similar across companies since they represent best practices.

A strategic training and development initiative would involve providing training to suppliers,vendors and customers not just employees.

The question,"Will the senior management team publicly support and champion training and development?" should be asked to develop strategic training and development initiatives.

According to Noe,the component(s)of human capital that creates the greatest value for business is:

Team building is a common training implication of _ and _ strategies.

Noe argues that traditional training usually fails to improve workplace performance.

Which of the following is not a metric McCormick & Company uses to evaluate the effectiveness of training and development?

Introduction to Employee Training and Development

Needs Assessment

Learning:Theories and Program Design

Transfer of Training

Training Evaluation

Traditional Training Methods

E-Learning and Use of Technology in Training

Employee Development

Special Issues in Training and Employee Development

Careers and Career Management

Special Challenges in Career Management

The Future of Training and Development

Filters

Exam 2: Strategic Training

The business-embedded model:

Top management supports training in many ways such as providing vision,serving as sponsor,governor and marketing agent but relies on experts and trainers for subject matter expertise and training.

In the strategic training and development process,all except _____ are examples of metrics showing the value of training.

All of the following except _____ are metrics that can be used to assess training's contribution to a balanced scorecard.

Operating efficiency and employee satisfaction are examples of the internal perspective in a balanced scorecard.

Which of the following are good metrics for demonstrating the strategic value of training?

Research shows that a company's satisfaction with outsourcing of training and development depends on company-supplier trust and contract specificity.

Personal knowledge based on individual experience is called:

The corporate university model approach to organizing the training function:

Despite McCormick and Company's commitment to the strategic importance of training and development,the training budget was cut 5% following Hurricane Katrina.

Which of the following is not an advantage of centralized training?

There is a trend for companies in many industries to use training and development to attract new employees and retain current workers.

Strategic development initiatives are very similar across companies since they represent best practices.

A strategic training and development initiative would involve providing training to suppliers,vendors and customers not just employees.

The question,"Will the senior management team publicly support and champion training and development?" should be asked to develop strategic training and development initiatives.

According to Noe,the component(s)of human capital that creates the greatest value for business is:

Team building is a common training implication of _____ and _____ strategies.

Noe argues that traditional training usually fails to improve workplace performance.

Which of the following is not a metric McCormick & Company uses to evaluate the effectiveness of training and development?

Introduction to Employee Training and Development

Needs Assessment

Learning:Theories and Program Design

Transfer of Training

Training Evaluation

Traditional Training Methods

E-Learning and Use of Technology in Training

Employee Development

Special Issues in Training and Employee Development

Careers and Career Management

Special Challenges in Career Management

The Future of Training and Development

Filters

Team building is a common training implication of _ and _ strategies.