Question 1

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover 
A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover

Question 2

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover 
A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover

Question 3

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Accepted Answer

A) True 
 B)False

Question 4

What provides Web-based self-service tools that streamline and automate the human resource department?

Accepted Answer

A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) None of the above 
A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) None of the above

Question 5

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 6

Up-selling is selling additional products or services to an existing customer.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a common customer service CRM metric?

Accepted Answer

A) Number of new prospective customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Revenue generated by marketing campaigns 
A) Number of new prospective customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Revenue generated by marketing campaigns

Question 8

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Accepted Answer

A) Eintegration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Eintegration 
B) Application integration 
C) Data integration 
D) Forward integration

Question 9

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 10

Who are the primary users of ERP systems?

Accepted Answer

A) Sales,marketing,customer service 
B) Accounting,finance,logistics,and production 
C) Customers,resellers,partners,suppliers,and distributors 
D) All of the above 
A) Sales,marketing,customer service 
B) Accounting,finance,logistics,and production 
C) Customers,resellers,partners,suppliers,and distributors 
D) All of the above

Question 11

___________ systems provide enterprisewide support and data access for a firm's operations and business processes.

Accepted Answer

The answer of ___________ systems provide enterprisewide support and data...

Question 12

What does the average company spend on production needs?

Accepted Answer

A) Almost 10 percent of every dollar that it earns 
B) Almost 20 percent of every dollar that it earns 
C) Almost 40 percent of every dollar that it earns 
D) Almost 50 percent of every dollar that it earns 
A) Almost 10 percent of every dollar that it earns 
B) Almost 20 percent of every dollar that it earns 
C) Almost 40 percent of every dollar that it earns 
D) Almost 50 percent of every dollar that it earns

Question 13

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors.

Accepted Answer

The answer of ______________ application integration middleware takes a new...

Question 14

Which of the below statements is inaccurate?

Accepted Answer

A) Ideally an organization wants to build both forward and backward integrations 
B) Integrations are expensive and difficult to build and maintain 
C) Most organizations invest in forward integrations only 
D) Most organizations invest in backward integrations only 
A) Ideally an organization wants to build both forward and backward integrations 
B) Integrations are expensive and difficult to build and maintain 
C) Most organizations invest in forward integrations only 
D) Most organizations invest in backward integrations only

Question 15

Collaborative engineering automates order processes from initial customer inquiry to final product delivery.

Accepted Answer

A) True 
 B)False

Question 16

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Accepted Answer

The answer of Enterprise resource planning integrates all departments and...

Question 17

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 18

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration

Question 19

Sales management,contact management,and __________ management are the three primary operational CRM technologies used in the sales department.

Accepted Answer

The answer of Sales management,contact management,and __________ management are the...

Question 20

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Accepted Answer

A) True 
 B)False

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

What provides Web-based self-service tools that streamline and automate the human resource department?

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Up-selling is selling additional products or services to an existing customer.

Which of the following is a common customer service CRM metric?

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Who are the primary users of ERP systems?

___________ systems provide enterprisewide support and data access for a firm's operations and business processes.

What does the average company spend on production needs?

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors.

Which of the below statements is inaccurate?

Collaborative engineering automates order processes from initial customer inquiry to final product delivery.

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Sales management,contact management,and __________ management are the three primary operational CRM technologies used in the sales department.

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters

Exam 8: Enterprise Applications: Business Communications

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

What provides Web-based self-service tools that streamline and automate the human resource department?

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Up-selling is selling additional products or services to an existing customer.

Which of the following is a common customer service CRM metric?

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Who are the primary users of ERP systems?

___________ systems provide enterprisewide support and data access for a firm's operations and business processes.

What does the average company spend on production needs?

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors.

Which of the below statements is inaccurate?

Collaborative engineering automates order processes from initial customer inquiry to final product delivery.

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Sales management,contact management,and __________ management are the three primary operational CRM technologies used in the sales department.

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters