Question 1

What automates each phase of the sales process,helping individual sales representatives coordinate and organize all of their accounts?

Accepted Answer

A) Sales management CRM systems 
B) Contact management CRM systems 
C) Opportunity management CRM systems 
D) None of the above 
A) Sales management CRM systems 
B) Contact management CRM systems 
C) Opportunity management CRM systems 
D) None of the above

Question 2

What is the key word in ERP?

Accepted Answer

A) Enterprise 
B) Resource 
C) Planning 
D) All of the above 
A) Enterprise 
B) Resource 
C) Planning 
D) All of the above

Question 3

What is the primary difference between contact management and opportunity management?

Accepted Answer

A) Contact management deals with new customers,opportunity management deals with existing customers 
B) Contact management deals with existing customers,opportunity management deals with existing customers 
C) Contact management deals with new customers,opportunity management deals with new customers 
D) Contact management deals with existing customers,opportunity management deals with new customers 
A) Contact management deals with new customers,opportunity management deals with existing customers 
B) Contact management deals with existing customers,opportunity management deals with existing customers 
C) Contact management deals with new customers,opportunity management deals with new customers 
D) Contact management deals with existing customers,opportunity management deals with new customers

Question 4

What does supply chain management involve?

Accepted Answer

A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
D) None of the above 
A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
D) None of the above

Question 5

Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.

Accepted Answer

The answer of Collaborative ___________ planning helps organizations reduce their...

Question 6

Contact management falls under the category of the customer service department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 7

Distribution of products flow from customers and their _____________ customers at all levels.

Accepted Answer

The answer of Distribution of products flow from customers and...

Question 8

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

Accepted Answer

A) True 
 B)False

Question 9

CRM predicting technologies help organizations predict customer behavior,such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 10

Click-to-talk functions,which allow customers to click on a button and talk with a representative via the Internet.

Accepted Answer

A) True 
 B)False

Question 11

CRM predicting technologies help organizations identify their customers across other applications.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

Accepted Answer

A) Sales management system 
B) Contact management system 
C) Opportunity management system 
D) Sales force automation system 
A) Sales management system 
B) Contact management system 
C) Opportunity management system 
D) Sales force automation system

Question 13

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Accepted Answer

A) True 
 B)False

Question 14

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

Accepted Answer

A) Analytical CRM 
B) Operational CRM 
C) Website Personalization 
D) All of the above 
A) Analytical CRM 
B) Operational CRM 
C) Website Personalization 
D) All of the above

Question 15

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

Accepted Answer

A) True 
 B)False

Question 16

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

Accepted Answer

A) Customer value 
B) Customer spending 
C) Customer segmentation 
D) All of the above 
A) Customer value 
B) Customer spending 
C) Customer segmentation 
D) All of the above

Question 17

Which of the following represents operational CRM?

Accepted Answer

A) Supports traditional transactional processing 
B) Supports day-to-day front-office operations 
C) Supports operations that deal directly with the customers 
D) All of the above 
A) Supports traditional transactional processing 
B) Supports day-to-day front-office operations 
C) Supports operations that deal directly with the customers 
D) All of the above

Question 18

___________ management systems guide users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

Accepted Answer

The answer of ___________ management systems guide users through marketing...

Question 19

Demand planning systems generate demand forecasts using statistical tools and forecasting techniques,so companies can respond faster and more effectively to consumer demands through supply chain enhancements.

Accepted Answer

A) True 
 B)False

Question 20

Which of the below metrics represents the frequency of inventory replacement?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover 
A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover

What automates each phase of the sales process,helping individual sales representatives coordinate and organize all of their accounts?

What is the key word in ERP?

What is the primary difference between contact management and opportunity management?

What does supply chain management involve?

Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.

Contact management falls under the category of the customer service department's CRM tools.

Distribution of products flow from customers and their _____________ customers at all levels.

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

CRM predicting technologies help organizations predict customer behavior,such as which customers are at risk of leaving.

Click-to-talk functions,which allow customers to click on a button and talk with a representative via the Internet.

CRM predicting technologies help organizations identify their customers across other applications.

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

Which of the following represents operational CRM?

___________ management systems guide users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

Demand planning systems generate demand forecasts using statistical tools and forecasting techniques,so companies can respond faster and more effectively to consumer demands through supply chain enhancements.

Which of the below metrics represents the frequency of inventory replacement?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters

Exam 8: Enterprise Applications: Business Communications

What automates each phase of the sales process,helping individual sales representatives coordinate and organize all of their accounts?

What is the key word in ERP?

What is the primary difference between contact management and opportunity management?

What does supply chain management involve?

Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.

Contact management falls under the category of the customer service department's CRM tools.

Distribution of products flow from customers and their _____________ customers at all levels.

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

CRM predicting technologies help organizations predict customer behavior,such as which customers are at risk of leaving.

Click-to-talk functions,which allow customers to click on a button and talk with a representative via the Internet.

CRM predicting technologies help organizations identify their customers across other applications.

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

Which of the following represents operational CRM?

___________ management systems guide users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

Demand planning systems generate demand forecasts using statistical tools and forecasting techniques,so companies can respond faster and more effectively to consumer demands through supply chain enhancements.

Which of the below metrics represents the frequency of inventory replacement?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters