Question 1

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A) Plan 
B) Source 
C) Cost 
D) Deliver 
A) Plan 
B) Source 
C) Cost 
D) Deliver

Question 2

Elogistics manages the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

Accepted Answer

A) Bullwhip effect 
B) Demand planning systems 
C) Supply chain planning systems 
D) Supply chain execution systems 
A) Bullwhip effect 
B) Demand planning systems 
C) Supply chain planning systems 
D) Supply chain execution systems

Question 4

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Accepted Answer

A) CRM 
B) SCM 
C) ERP 
D) All of the above 
A) CRM 
B) SCM 
C) ERP 
D) All of the above

Question 5

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following describes an ERP system?

Accepted Answer

A) ERP systems provide a foundation for collaboration between departments 
B) ERP systems enable people in different business areas to communicate 
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance 
D) All of the above 
A) ERP systems provide a foundation for collaboration between departments 
B) ERP systems enable people in different business areas to communicate 
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance 
D) All of the above

Question 7

What can analytical CRM modeling tools discover?

Accepted Answer

A) Identify opportunities for expanding customer relationships 
B) Identify opportunities for cross-selling 
C) Identify opportunities for up-selling 
D) All of the above 
A) Identify opportunities for expanding customer relationships 
B) Identify opportunities for cross-selling 
C) Identify opportunities for up-selling 
D) All of the above

Question 8

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Make 
A) Plan 
B) Source 
C) Deliver 
D) Make

Question 9

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Accepted Answer

A) True 
 B)False

Question 10

Plan,source,make,deliver,and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 11

Enterprise application integration (EAI)middleware takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors.

Accepted Answer

A) True 
 B)False

Question 12

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 13

Today,SCM systems focus on extending beyond an organization's four walls to influence:

Accepted Answer

A) Suppliers 
B) Suppliers' supplier 
C) Customers' customer 
D) All of the above 
A) Suppliers 
B) Suppliers' supplier 
C) Customers' customer 
D) All of the above

Question 14

A contact center (or call center)is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact center is one of the best assets a customer driven organization can have.Why?

Accepted Answer

A) Contact centers can identify suppliers who are in desperate need of assistance 
B) Maintaining a high level of customer support is critical to obtaining and retaining customers 
C) Contact centers are the only place to find answers to questions or solutions to customer problems 
D) Most contact centers use analytical modeling technologies that provide business intelligence 
A) Contact centers can identify suppliers who are in desperate need of assistance 
B) Maintaining a high level of customer support is critical to obtaining and retaining customers 
C) Contact centers are the only place to find answers to questions or solutions to customer problems 
D) Most contact centers use analytical modeling technologies that provide business intelligence

Question 15

List generators fall under the category of the sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 16

What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 17

Collaborative demand planning reduces product development costs.

Accepted Answer

A) True 
 B)False

Question 18

_________ chain management applies technology to the activities in the order life cycle from inquiry to product delivery.

Accepted Answer

The answer of _________ chain management applies technology to the...

Question 19

A(n)_________ allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Accepted Answer

The answer of A(n)_________ allows separate systems to communicate directly...

Question 20

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Accepted Answer

A) True 
 B)False

Which of the following is not one of the five basic components of supply chain management?

Elogistics manages the transportation and storage of goods.

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Which of the following describes an ERP system?

What can analytical CRM modeling tools discover?

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Plan,source,make,deliver,and return are the five basic supply chain management components.

Enterprise application integration (EAI)middleware takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors.

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Today,SCM systems focus on extending beyond an organization's four walls to influence:

A contact center (or call center)is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact center is one of the best assets a customer driven organization can have.Why?

List generators fall under the category of the sales department's CRM tools.

What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events?

Collaborative demand planning reduces product development costs.

_________ chain management applies technology to the activities in the order life cycle from inquiry to product delivery.

A(n)_________ allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters

Exam 8: Enterprise Applications: Business Communications

Which of the following is not one of the five basic components of supply chain management?

Elogistics manages the transportation and storage of goods.

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Which of the following describes an ERP system?

What can analytical CRM modeling tools discover?

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Plan,source,make,deliver,and return are the five basic supply chain management components.

Enterprise application integration (EAI)middleware takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors.

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Today,SCM systems focus on extending beyond an organization's four walls to influence:

A contact center (or call center)is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact center is one of the best assets a customer driven organization can have.Why?

List generators fall under the category of the sales department's CRM tools.

What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events?

Collaborative demand planning reduces product development costs.

_________ chain management applies technology to the activities in the order life cycle from inquiry to product delivery.

A(n)_________ allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters