Exam 8: Enterprise Applications: Business Communications

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting,production scheduling,job cost accounting,and quality control.

(True/False)

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Question 161

Contact center,web-based self-service,and __________ scripting are the three primary operational CRM technologies used in the customer service department.

(Short Answer)

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Question 162

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

(Multiple Choice)

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Question 163

Which of the following is not a current CRM trend?

(Multiple Choice)

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Question 164

Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

(True/False)

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Question 165

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

(Multiple Choice)

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Question 166

The evolution of CRM is reporting,analyzing,and predicting.

(True/False)

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Question 167

Supply chain visibility is the ability to view all areas up and down the supply chain.

(True/False)

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Question 168

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

(Multiple Choice)

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Question 169

As the business world increasingly shifts from product focus to customer focus,why are most organizations treating existing customers better than in the past?

(Multiple Choice)

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Question 170

_________ technologies help organizations identify their customers across applications.

(Short Answer)

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Question 171

Which of the following is an extended ERP component?

(Multiple Choice)

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Question 172

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

(Short Answer)

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Question 173

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

(Multiple Choice)

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Question 174

Human resource components track ___________ information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.

(Short Answer)

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Question 175

In the basic supply chain,return refers to supporting customers and product returns.

(True/False)

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Question 176

_________ management systems target sales opportunities by finding new customers or companies for future sales.

(Short Answer)

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Question 177

RFM stands for Regency,Frequency,and Monetary.

(True/False)

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Question 178

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

(Multiple Choice)

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Question 179

What is increasing the value of the sale?

(Multiple Choice)

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Question 180

Showing 161 - 180 of 241

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting,production scheduling,job cost accounting,and quality control.

Contact center,web-based self-service,and __________ scripting are the three primary operational CRM technologies used in the customer service department.

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Which of the following is not a current CRM trend?

Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

The evolution of CRM is reporting,analyzing,and predicting.

Supply chain visibility is the ability to view all areas up and down the supply chain.

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

As the business world increasingly shifts from product focus to customer focus,why are most organizations treating existing customers better than in the past?

_________ technologies help organizations identify their customers across applications.

Which of the following is an extended ERP component?

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Human resource components track ___________ information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.

In the basic supply chain,return refers to supporting customers and product returns.

_________ management systems target sales opportunities by finding new customers or companies for future sales.

RFM stands for Regency,Frequency,and Monetary.

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

What is increasing the value of the sale?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

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