Question 1

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Accepted Answer

A) Legitimate system 
B) Legacy system 
C) List generator system 
D) All of the above 
A) Legitimate system 
B) Legacy system 
C) List generator system 
D) All of the above

Question 2

Which of the following is not one of the three main links in the supply chain?

Accepted Answer

A) Materials flow from suppliers and their "downstream" suppliers at all levels 
B) Transformation of materials into semifinished and finished products - the organization's own production processes 
C) Distribution of products to customers and their "downstream" customers at all levels 
D) None of the above 
A) Materials flow from suppliers and their "downstream" suppliers at all levels 
B) Transformation of materials into semifinished and finished products - the organization's own production processes 
C) Distribution of products to customers and their "downstream" customers at all levels 
D) None of the above

Question 3

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Accepted Answer

A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization 
A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization

Question 4

Which question below represents a CRM analyzing technology question?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above

Question 5

Which question below represents a CRM predicting technology question?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above

Question 6

Which of the following operational CRM technologies does the sales department typically use?

Accepted Answer

A) Campaign management,contact management,opportunity management 
B) Sales management,contact management,contact center 
C) Sales management,call scripting,opportunity management 
D) Sales management,contact management,opportunity management 
A) Campaign management,contact management,opportunity management 
B) Sales management,contact management,contact center 
C) Sales management,call scripting,opportunity management 
D) Sales management,contact management,opportunity management

Question 7

What takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors?

Accepted Answer

A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware 
A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware

Question 8

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

Accepted Answer

generators

Question 9

What allows an organization to reduce product development costs?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 10

Collaborative demand planning reduces inventory investments,while improving customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

Back-office operations deal directly with the customer.

Accepted Answer

A) True 
 B)False

Question 12

A ___________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

The answer of A ___________ integration takes information entered into...

Question 13

Sales,marketing,and customer service are the primary users of ______ systems.

Accepted Answer

The answer of Sales,marketing,and customer service are the primary users...

Question 14

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Accepted Answer

A) True 
 B)False

Question 15

McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.

Accepted Answer

The answer of McDonald's is _________ selling when it asks...

Question 16

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

The answer of A _________ integration takes information entered into...

Question 17

What is the integration of a company's existing management information systems?

Accepted Answer

A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration

Question 18

Which of the following is not considered a feature in a contact center?

Accepted Answer

A) Automatic call distribution 
B) Interactive voice response 
C) Predictive dialing 
D) Automatic predictive dialing 
A) Automatic call distribution 
B) Interactive voice response 
C) Predictive dialing 
D) Automatic predictive dialing

Question 19

A _________ integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

The answer of A _________ integration takes information entered into...

Question 20

_________ and materials management is one of the three most common core ERP components.

Accepted Answer

The answer of _________ and materials management is one of...

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Which of the following is not one of the three main links in the supply chain?

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Which question below represents a CRM analyzing technology question?

Which question below represents a CRM predicting technology question?

Which of the following operational CRM technologies does the sales department typically use?

What takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors?

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

What allows an organization to reduce product development costs?

Collaborative demand planning reduces inventory investments,while improving customer satisfaction.

Back-office operations deal directly with the customer.

A ___________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Sales,marketing,and customer service are the primary users of ______ systems.

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

What is the integration of a company's existing management information systems?

Which of the following is not considered a feature in a contact center?

A _________ integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

_________ and materials management is one of the three most common core ERP components.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters

Exam 8: Enterprise Applications: Business Communications

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Which of the following is not one of the three main links in the supply chain?

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Which question below represents a CRM analyzing technology question?

Which question below represents a CRM predicting technology question?

Which of the following operational CRM technologies does the sales department typically use?

What takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors?

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

What allows an organization to reduce product development costs?

Collaborative demand planning reduces inventory investments,while improving customer satisfaction.

Back-office operations deal directly with the customer.

A ___________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Sales,marketing,and customer service are the primary users of ______ systems.

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

What is the integration of a company's existing management information systems?

Which of the following is not considered a feature in a contact center?

A _________ integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

_________ and materials management is one of the three most common core ERP components.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters