Question 1

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 2

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

Accepted Answer

A) Integration 
B) Intelligence 
C) Data interchange 
D) Demand plan 
A) Integration 
B) Intelligence 
C) Data interchange 
D) Demand plan

Question 3

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 4

The three phases of CRM include (1)reporting,(2)____________,and (3)predicting.

Accepted Answer

The answer of The three phases of CRM include (1)reporting,(2)____________,and...

Question 5

Which of the following is a common sales CRM metric?

Accepted Answer

A) Number of new customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Cost per interaction by marketing campaign 
A) Number of new customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Cost per interaction by marketing campaign

Question 6

Middleware translates information between disparate systems.

Accepted Answer

A) True 
 B)False

Question 7

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Accepted Answer

The answer of _____________ ERP components are the traditional components...

Question 8

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 9

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

Question 10

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 11

Integrations are achieved using enterprise systems-several different types of software that sit between and provide connectivity for two or more software applications.

Accepted Answer

A) True 
 B)False

Question 12

Where would you find the customers' customer in a typical supply chain?

Accepted Answer

A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain 
A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain

Question 13

Which question below represents a CRM reporting technology example?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above

Question 14

Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Accepted Answer

The answer of Accounting and finance components manage accounting data...

Question 15

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration

Question 16

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

Accepted Answer

A) CRM 
B) SCM 
C) ERP 
D) All of the above 
A) CRM 
B) SCM 
C) ERP 
D) All of the above

Question 17

What is predictive dialing?

Accepted Answer

A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) None of the above 
A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) None of the above

Question 18

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

Accepted Answer

A) True 
 B)False

Question 19

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

Accepted Answer

The answer of "Why did sales not meet forecasts?" is...

Question 20

Which of the following is not an example of a primary enterprise system?

Accepted Answer

A) Supply chain management 
B) Customer relationship management 
C) Enterprise revenue planning 
D) Enterprise resource planning 
A) Supply chain management 
B) Customer relationship management 
C) Enterprise revenue planning 
D) Enterprise resource planning

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

Production and materials management is a core ERP component.

The three phases of CRM include (1)reporting,(2)____________,and (3)predicting.

Which of the following is a common sales CRM metric?

Middleware translates information between disparate systems.

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

What is an organization performing when it asks questions such as "why was customer revenue so high"?

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Integrations are achieved using enterprise systems-several different types of software that sit between and provide connectivity for two or more software applications.

Where would you find the customers' customer in a typical supply chain?

Which question below represents a CRM reporting technology example?

Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

What is predictive dialing?

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

Which of the following is not an example of a primary enterprise system?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters

Exam 8: Enterprise Applications: Business Communications

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

Production and materials management is a core ERP component.

The three phases of CRM include (1)reporting,(2)____________,and (3)predicting.

Which of the following is a common sales CRM metric?

Middleware translates information between disparate systems.

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

What is an organization performing when it asks questions such as "why was customer revenue so high"?

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Integrations are achieved using enterprise systems-several different types of software that sit between and provide connectivity for two or more software applications.

Where would you find the customers' customer in a typical supply chain?

Which question below represents a CRM reporting technology example?

Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

What is predictive dialing?

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

Which of the following is not an example of a primary enterprise system?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Filters