Exam 6: Applied Performance Practices

A government agency enriched the jobs of customer service assistants (CSAs)by giving them more autonomy and responsibility for clients in a specific geographic area.Previously,CSAs had limited autonomy and would serve clients based on random assignment.Although these changes clearly enriched the jobs,many of the CSAs were neither more motivated nor satisfied after the changes.These negative results likely occurred because:

Effective performance-based rewards should:

Forming natural work units tends to:

Gainsharing and share-ownership reward plans create an "ownership culture" that is good for owners,but bad for employees.

Gainsharing plans focus on cost reductions and increased labour efficiency.

Skill-based pay plans:

Positive self-talk motivates employees by increasing their effort-to-performance expectancy.

Share option plans:

Job enrichment usually:

The first step in self-leadership is:

Self-leadership borrows ideas from social learning theory and research in sports psychology on constructive thought processes.

Which of the following is NOT an individual level performance reward?

A job in which employees are able to complete something from beginning to end or there is a visible outcome of the work is called:

One of the most important characteristics of empowerment is that it is a personality trait.

According to the self-leadership model,positive self-talk:

Job specialization increases work efficiency,but it tends to reduce employee motivation.

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:

Job specialization usually reduces the employee's work efficiency.

Job evaluation and skill-based pay plans are both considered:

Which of the following has the LEAST effect on empowerment?