Question 1

The process of receiving information about and making sense of the world around us is called:

Accepted Answer

A)  perception. 
B)  projection. 
C)  social learning. 
D)  social identity. 
E)  personal identity. 
A)  perception. 
B)  projection. 
C)  social learning. 
D)  social identity. 
E)  personal identity.

Question 2

Diversity awareness programs are designed specifically to correct deep-rooted prejudice and intolerance in the workplace.

Accepted Answer

A) True 
 B)False

Question 3

The process of stereotyping includes:

Accepted Answer

A)  identifying with people who belong to the groups that you don't belong to. 
B)  believing that other people have the same beliefs and behaviours that you have. 
C)  determining whether a person's behaviour is due either to his or her motivation or factors beyond his or her control. 
D)  assigning the cluster of traits from a social category to a person identified with that social category. 
E)  All of the answers are correct. 
A)  identifying with people who belong to the groups that you don't belong to. 
B)  believing that other people have the same beliefs and behaviours that you have. 
C)  determining whether a person's behaviour is due either to his or her motivation or factors beyond his or her control. 
D)  assigning the cluster of traits from a social category to a person identified with that social category. 
E)  All of the answers are correct.

Question 4

According to the perceptual process model,what happens immediately after environmental stimuli are received by our senses?

Accepted Answer

A)  We organize the information into categories. 
B)  We form an attitude towards the source of the information. 
C)  We engage in behaviours in response to the environmental stimuli. 
D)  We filter the information through the selective attention process. 
E)  We form attributions and other interpretations of the information. 
A)  We organize the information into categories. 
B)  We form an attitude towards the source of the information. 
C)  We engage in behaviours in response to the environmental stimuli. 
D)  We filter the information through the selective attention process. 
E)  We form attributions and other interpretations of the information.

Question 5

___________ is the tendency to attribute our favourable outcomes to internal factors and our failures to external factors.

Accepted Answer

A)  Fundamental attribution error 
B)  Halo effect 
C)  Self-serving bias 
D)  Stereotyping 
E)  Self-fulfilling prophecy 
A)  Fundamental attribution error 
B)  Halo effect 
C)  Self-serving bias 
D)  Stereotyping 
E)  Self-fulfilling prophecy

Question 6

____________ refers to an individual's ability to perceive,know about,and process information across cultures.

Accepted Answer

A)  Empathy 
B)  Cultural awareness 
C)  Global mindset 
D)  Intelligence. 
E)  Diversity sensitivity 
A)  Empathy 
B)  Cultural awareness 
C)  Global mindset 
D)  Intelligence. 
E)  Diversity sensitivity

Question 7

The tendency to attribute the behaviour of other people to internal factors rather than external factors refers to:

Accepted Answer

A)  recency bias. 
B)  projection bias. 
C)  fundamental attribution error. 
D)  primacy effect. 
E)  self-serving bias. 
A)  recency bias. 
B)  projection bias. 
C)  fundamental attribution error. 
D)  primacy effect. 
E)  self-serving bias.

Question 8

All of the following are perceptual errors in organizational settings EXCEPT:

Accepted Answer

A)  primacy. 
B)  recency. 
C)  halo. 
D)  false consensus effect. 
E)  self-delusion. 
A)  primacy. 
B)  recency. 
C)  halo. 
D)  false consensus effect. 
E)  self-delusion.

Question 9

The statement "First impressions are lasting impressions" is represented by:

Accepted Answer

A)  primacy effect. 
B)  self-fulfilling prophecy. 
C)  projection bias. 
D)  recency effect. 
E)  extroversion. 
A)  primacy effect. 
B)  self-fulfilling prophecy. 
C)  projection bias. 
D)  recency effect. 
E)  extroversion.

Question 10

Self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes.

Accepted Answer

A) True 
 B)False

Question 11

Mental models play an important role in sense-making,but they also make it difficult to see the world in different ways.

Accepted Answer

A) True 
 B)False

Question 12

Consistency,consensus and distinctiveness are:

Accepted Answer

A)  three elements of behaviour modification. 
B)  three elements of the selective attention process. 
C)  the three rules determining whether to make an internal or external attribution. 
D)  three of the four quadrants in the Johari Window. 
E)  the main causes of self-fulfilling prophecy. 
A)  three elements of behaviour modification. 
B)  three elements of the selective attention process. 
C)  the three rules determining whether to make an internal or external attribution. 
D)  three of the four quadrants in the Johari Window. 
E)  the main causes of self-fulfilling prophecy.

Question 13

Categorical thinking and related perceptual organization activities:

Accepted Answer

A)  occur very quickly and mostly unconsciously. 
B)  are usually avoidable when you are aware of them. 
C)  tend to occur after you have a moment to think carefully about the information received. 
D)  are mostly unconscious and occur slowly over several days. 
E)  do not occur in most people. 
A)  occur very quickly and mostly unconsciously. 
B)  are usually avoidable when you are aware of them. 
C)  tend to occur after you have a moment to think carefully about the information received. 
D)  are mostly unconscious and occur slowly over several days. 
E)  do not occur in most people.

Question 14

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

Accepted Answer

A)  Attribution 
B)  Social identity 
C)  Selective attention 
D)  Personality 
E)  Self-fulfilling prophecy 
A)  Attribution 
B)  Social identity 
C)  Selective attention 
D)  Personality 
E)  Self-fulfilling prophecy

Question 15

___________ is the process of filtering information received by our senses.

Accepted Answer

A)  Personal identity 
B)  Social learning 
C)  Projection 
D)  Stereotyping 
E)  Selective attention 
A)  Personal identity 
B)  Social learning 
C)  Projection 
D)  Stereotyping 
E)  Selective attention

Question 16

Diversity awareness training:

Accepted Answer

A)  communicates the benefits of diversity in the workplace. 
B)  gives employees more accurate information about people from different backgrounds. 
C)  helps employees to become more aware of their stereotyping biases. 
D)  All of the answers are correct. 
E)  communicates the benefits of diversity in the workplace and gives employees more accurate information about people from different backgrounds. 
A)  communicates the benefits of diversity in the workplace. 
B)  gives employees more accurate information about people from different backgrounds. 
C)  helps employees to become more aware of their stereotyping biases. 
D)  All of the answers are correct. 
E)  communicates the benefits of diversity in the workplace and gives employees more accurate information about people from different backgrounds.

Question 17

Which of the following is the first step in self-fulfilling prophecy?

Accepted Answer

A)  Employee behaves in a way consistent with the supervisor's expectations. 
B)  Supervisor treats the employee in a manner consistent with the supervisor's expectations. 
C)  Supervisor forms an incorrect impression of the employee. 
D)  Supervisor attributes employee's good performance to external causes. 
E)  Employee demonstrates his or her true abilities to the supervisor. 
A)  Employee behaves in a way consistent with the supervisor's expectations. 
B)  Supervisor treats the employee in a manner consistent with the supervisor's expectations. 
C)  Supervisor forms an incorrect impression of the employee. 
D)  Supervisor attributes employee's good performance to external causes. 
E)  Employee demonstrates his or her true abilities to the supervisor.

Question 18

A supervisor's negative self-fulfilling prophecy of an employee is more likely to influence that employee's behaviour and performance when:

Accepted Answer

A)  the employee has a history of low achievement. 
B)  the employee has been working in that job for at least one year. 
C)  the employee's co-workers have confidence in the employee's potential. 
D)  All of the answers are correct. 
E)  the employee has a history of low achievement and the employee has been working in that job for at least one year. 
A)  the employee has a history of low achievement. 
B)  the employee has been working in that job for at least one year. 
C)  the employee's co-workers have confidence in the employee's potential. 
D)  All of the answers are correct. 
E)  the employee has a history of low achievement and the employee has been working in that job for at least one year.

Question 19

Adopting a global mindset can be a detriment for companies wishing to forge better relationships at the local level.

Accepted Answer

A) True 
 B)False

Question 20

Sue habitually talks badly about her supervisors.Whenever colleagues warn that she should refrain from expressing such negative opinions,Sue replies that 'everyone believes the same thing about the supervisor'.Which perceptual error does Sue seem to be experiencing?

Accepted Answer

A)  Fundamental attribution error 
B)  False-consensus effect 
C)  Self-fulfilling prophecy 
D)  Halo effect 
E)  None of the answers apply. 
A)  Fundamental attribution error 
B)  False-consensus effect 
C)  Self-fulfilling prophecy 
D)  Halo effect 
E)  None of the answers apply.

The process of receiving information about and making sense of the world around us is called:

Diversity awareness programs are designed specifically to correct deep-rooted prejudice and intolerance in the workplace.

The process of stereotyping includes:

According to the perceptual process model,what happens immediately after environmental stimuli are received by our senses?

___________ is the tendency to attribute our favourable outcomes to internal factors and our failures to external factors.

____________ refers to an individual's ability to perceive,know about,and process information across cultures.

The tendency to attribute the behaviour of other people to internal factors rather than external factors refers to:

All of the following are perceptual errors in organizational settings EXCEPT:

The statement "First impressions are lasting impressions" is represented by:

Self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes.

Mental models play an important role in sense-making,but they also make it difficult to see the world in different ways.

Consistency,consensus and distinctiveness are:

Categorical thinking and related perceptual organization activities:

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

___________ is the process of filtering information received by our senses.

Diversity awareness training:

Which of the following is the first step in self-fulfilling prophecy?

A supervisor's negative self-fulfilling prophecy of an employee is more likely to influence that employee's behaviour and performance when:

Adopting a global mindset can be a detriment for companies wishing to forge better relationships at the local level.

Sue habitually talks badly about her supervisors.Whenever colleagues warn that she should refrain from expressing such negative opinions,Sue replies that 'everyone believes the same thing about the supervisor'.Which perceptual error does Sue seem to be experiencing?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

The process of receiving information about and making sense of the world around us is called:

Diversity awareness programs are designed specifically to correct deep-rooted prejudice and intolerance in the workplace.

The process of stereotyping includes:

According to the perceptual process model,what happens immediately after environmental stimuli are received by our senses?

___________ is the tendency to attribute our favourable outcomes to internal factors and our failures to external factors.

____________ refers to an individual's ability to perceive,know about,and process information across cultures.

The tendency to attribute the behaviour of other people to internal factors rather than external factors refers to:

All of the following are perceptual errors in organizational settings EXCEPT:

The statement "First impressions are lasting impressions" is represented by:

Self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes.

Mental models play an important role in sense-making,but they also make it difficult to see the world in different ways.

Consistency,consensus and distinctiveness are:

Categorical thinking and related perceptual organization activities:

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

___________ is the process of filtering information received by our senses.

Diversity awareness training:

Which of the following is the first step in self-fulfilling prophecy?

A supervisor's negative self-fulfilling prophecy of an employee is more likely to influence that employee's behaviour and performance when:

Adopting a global mindset can be a detriment for companies wishing to forge better relationships at the local level.

Sue habitually talks badly about her supervisors.Whenever colleagues warn that she should refrain from expressing such negative opinions,Sue replies that 'everyone believes the same thing about the supervisor'.Which perceptual error does Sue seem to be experiencing?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters