Question 1

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

Accepted Answer

A) True 
 B)False

Question 2

People whose self-concepts are heavily defined by social rather than personal identities are more easily influenced by peer pressure.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following helps managers to increase their empathy with subordinates?

Accepted Answer

A)  Managers should work together in executive offices away from their employees. 
B)  Managers should use formal written media (e.g. memos, reports) rather than face-to-face interaction when communicating new directives to employees. 
C)  Managers who occasionally work in their subordinates' jobs along with their employees. 
D)  Managers should take a training program where they learn about primacy and recency effects. 
E)  All of the answers are correct. 
A)  Managers should work together in executive offices away from their employees. 
B)  Managers should use formal written media (e.g. memos, reports) rather than face-to-face interaction when communicating new directives to employees. 
C)  Managers who occasionally work in their subordinates' jobs along with their employees. 
D)  Managers should take a training program where they learn about primacy and recency effects. 
E)  All of the answers are correct.

Question 4

Global mindset refers to an individual's ability to perceive,know about,and process information across cultures.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about stereotyping is FALSE?

Accepted Answer

A)  People can improve the perceptual process by preventing the activation of stereotypes. 
B)  Stereotyping causes us to ignore or misinterpret behaviours that are inconsistent with the stereotype we assign to a person. 
C)  Stereotypes do not accurately describe everyone assigned to that stereotype. 
D)  Stereotypes generally have some inaccuracies. 
E)  Stereotyping can potentially become the foundation for prejudice. 
A)  People can improve the perceptual process by preventing the activation of stereotypes. 
B)  Stereotyping causes us to ignore or misinterpret behaviours that are inconsistent with the stereotype we assign to a person. 
C)  Stereotypes do not accurately describe everyone assigned to that stereotype. 
D)  Stereotypes generally have some inaccuracies. 
E)  Stereotyping can potentially become the foundation for prejudice.

Question 6

The four areas of the Johari Window are open,closed,internal and external.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT directly an example of categorical thinking?

Accepted Answer

A)  You see someone standing near a group of similar-looking people and assume that person is associated with the group. 
B)  You notice three weeks of weaker sales and conclude that sales will continue to weaken. 
C)  You pay more attention to the most recent information received. 
D)  You learn that another student in your project team comes from a country which is stereotypically viewed as hard-working, so you believe that this student is also hard-working. 
E)  A basketball player has scored more than usual over the past three games, so you conclude that the player is on a winning streak. 
A)  You see someone standing near a group of similar-looking people and assume that person is associated with the group. 
B)  You notice three weeks of weaker sales and conclude that sales will continue to weaken. 
C)  You pay more attention to the most recent information received. 
D)  You learn that another student in your project team comes from a country which is stereotypically viewed as hard-working, so you believe that this student is also hard-working. 
E)  A basketball player has scored more than usual over the past three games, so you conclude that the player is on a winning streak.

Question 8

What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?

Accepted Answer

Fundamental attribution error is very li

Question 9

The objective of the Johari Window is to:

Accepted Answer

A)  improve our awareness of ourselves. 
B)  help others to understand the reasons behind our actions. 
C)  improve our perceptual process. 
D)  All of the answers are correct. 
E)  improve our awareness of ourselves and improve our perceptual process. 
A)  improve our awareness of ourselves. 
B)  help others to understand the reasons behind our actions. 
C)  improve our perceptual process. 
D)  All of the answers are correct. 
E)  improve our awareness of ourselves and improve our perceptual process.

Question 10

Mental models are _____________ that guide perceptions and behaviour.

Accepted Answer

A)  stereotypes 
B)  forms of punishment 
C)  self-fulfilling prophecies 
D)  internal representations of the external world 
E)  action learning practices 
A)  stereotypes 
B)  forms of punishment 
C)  self-fulfilling prophecies 
D)  internal representations of the external world 
E)  action learning practices

Question 11

When making an internal or external attribution about a person's behaviour,we tend to look at whether the person has acted this way in the past and other situations,and whether other people act similarly in this situation.

Accepted Answer

A) True 
 B)False

Question 12

Several errors were reported by customers who submitted their film for processing.Jasmine,who owns these stores,discovered that the errors seemed to occur when a particular new employee operated the film-processing machine.The new employee claimed that the machine wasn't working properly,so Jasmine investigated further.She learned that these processing errors did not occur while other people operated the machine.Also,when the new employee worked one day at another store,the same film-processing errors occurred.What perception will Jasmine likely develop from this information?

Accepted Answer

A)  Jasmine will likely make an internal attribution about the new employee's performance. 
B)  Jasmine will likely make a self-fulfilling prophecy error. 
C)  Jasmine will likely engage in action learning. 
D)  Jasmine is less likely to engage in self-serving bias. 
E)  Jasmine will likely make an external attribution about the new employee's performance. 
A)  Jasmine will likely make an internal attribution about the new employee's performance. 
B)  Jasmine will likely make a self-fulfilling prophecy error. 
C)  Jasmine will likely engage in action learning. 
D)  Jasmine is less likely to engage in self-serving bias. 
E)  Jasmine will likely make an external attribution about the new employee's performance.

Question 13

Which of the following statements about prejudice and discrimination is FALSE?

Accepted Answer

A)  There are still examples of prejudice in Canadian organizations. 
B)  Prejudice may lead to employment discrimination. 
C)  Prejudice arises from deeply held stereotypes. 
D)  Prejudice refers to unfounded negative emotions that we hold towards people belonging to a particular group. 
E)  Removing prejudice has the effect of removing all discrimination in the workplace. 
A)  There are still examples of prejudice in Canadian organizations. 
B)  Prejudice may lead to employment discrimination. 
C)  Prejudice arises from deeply held stereotypes. 
D)  Prejudice refers to unfounded negative emotions that we hold towards people belonging to a particular group. 
E)  Removing prejudice has the effect of removing all discrimination in the workplace.

Question 14

Global mindset occurs as people develop more of a local than global frame of reference about their business and its environment within the context of internationalism.

Accepted Answer

A) True 
 B)False

Question 15

Stereotyping is an extension of the social identity process.

Accepted Answer

A) True 
 B)False

Question 16

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Accepted Answer

A) True 
 B)False

Question 17

Clarity of self-concept refers to the degree or realism one attaches to his or her self-image.

Accepted Answer

A) True 
 B)False

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

People whose self-concepts are heavily defined by social rather than personal identities are more easily influenced by peer pressure.

Which of the following helps managers to increase their empathy with subordinates?

Global mindset refers to an individual's ability to perceive,know about,and process information across cultures.

Which of the following statements about stereotyping is FALSE?

The four areas of the Johari Window are open,closed,internal and external.

Which of the following is NOT directly an example of categorical thinking?

What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?

The objective of the Johari Window is to:

Mental models are _____________ that guide perceptions and behaviour.

When making an internal or external attribution about a person's behaviour,we tend to look at whether the person has acted this way in the past and other situations,and whether other people act similarly in this situation.

Which of the following statements about prejudice and discrimination is FALSE?

Global mindset occurs as people develop more of a local than global frame of reference about their business and its environment within the context of internationalism.

Stereotyping is an extension of the social identity process.

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Clarity of self-concept refers to the degree or realism one attaches to his or her self-image.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

People whose self-concepts are heavily defined by social rather than personal identities are more easily influenced by peer pressure.

Which of the following helps managers to increase their empathy with subordinates?

Global mindset refers to an individual's ability to perceive,know about,and process information across cultures.

Which of the following statements about stereotyping is FALSE?

The four areas of the Johari Window are open,closed,internal and external.

Which of the following is NOT directly an example of categorical thinking?

What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?

The objective of the Johari Window is to:

Mental models are _____________ that guide perceptions and behaviour.

When making an internal or external attribution about a person's behaviour,we tend to look at whether the person has acted this way in the past and other situations,and whether other people act similarly in this situation.

Which of the following statements about prejudice and discrimination is FALSE?

Global mindset occurs as people develop more of a local than global frame of reference about their business and its environment within the context of internationalism.

Stereotyping is an extension of the social identity process.

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Clarity of self-concept refers to the degree or realism one attaches to his or her self-image.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters