Question 1

Which of the following is NOT explicitly labeled in the conflict process model?

Accepted Answer

A)  Manifest conflict 
B)  Conflict perceptions 
C)  Conflict emotions 
D)  Conflict sources 
E)  Conflict tolerance 
A)  Manifest conflict 
B)  Conflict perceptions 
C)  Conflict emotions 
D)  Conflict sources 
E)  Conflict tolerance

Question 2

Creating value during the negotiation process involves convincing the other party that reaching an agreement is in their best interest.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a skill to effectively create value in negotiations?

Accepted Answer

A)  Know your BATNA. 
B)  Manage your time wisely. 
C)  Prepare and set goals. 
D)  All of the above. 
E)  None of the above creating value in negotiations. 
A)  Know your BATNA. 
B)  Manage your time wisely. 
C)  Prepare and set goals. 
D)  All of the above. 
E)  None of the above creating value in negotiations.

Question 4

A Dean tells a faculty member,"I don't care what the collective agreement states about your right to negotiate a workload with me,I'm the Dean,and I make the decisions about who is assigned what work and how much." According to your text,this is an example of which approach for resolving conflict?

Accepted Answer

A)  Managerial. 
B)  Inquisition. 
C)  Confrontational. 
D)  Fuedal. 
E)  Imperious. 
A)  Managerial. 
B)  Inquisition. 
C)  Confrontational. 
D)  Fuedal. 
E)  Imperious.

Question 5

It is possible to agree on a common goal yet still experience conflict due to differentiation.

Accepted Answer

A) True 
 B)False

Question 6

A person's preferred conflict management style tends to depend partly on the individual's cultural values.

Accepted Answer

A) True 
 B)False

Question 7

Conflict is defined as:

Accepted Answer

A)  any event where two parties demonstrate their dislike of each other. 
B)  any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C)  a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D)  any event where one party acts in a way that prevents another party from achieving its goals. 
E)  a process in which each party tries to learn the resistance point of the other party. 
A)  any event where two parties demonstrate their dislike of each other. 
B)  any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C)  a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D)  any event where one party acts in a way that prevents another party from achieving its goals. 
E)  a process in which each party tries to learn the resistance point of the other party.

Question 8

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Accepted Answer

A) True 
 B)False

Question 9

Deconstructive conflict is one of the more serious forms of relationship conflict.

Accepted Answer

A) True 
 B)False

Question 10

NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently,the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently,almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented,so four people were hired one year ago from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because employees were not sufficiently qualified.Now there are signs of tension among senior executives,particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.Explain why conflict has occurred among senior executives at NewTel.

Accepted Answer

This incident is an example of conflict

Question 11

Mediation has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 12

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

Accepted Answer

A) True 
 B)False

Question 13

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Accepted Answer

A) True 
 B)False

Question 14

Two business units operate out of different buildings in a large city.They offer distinct products to customers and have their own budgets.However,they must share training facilities located at headquarters,also located in the city.This often creates conflict because both business units tend to want the training facilities at the same time.Describe the source(s)of conflict that are apparent in this situation and describe two potential solutions that would minimize this conflict.

Accepted Answer

Students should immediately note that th

Question 15

Claiming value during negotiations involves trying to obtain the best possible outcome for yourself and your constituents.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Accepted Answer

A)  Task interdependence 
B)  Differentiation 
C)  Goal incompatibility 
D)  Scarce resources 
E)  Ambiguity 
A)  Task interdependence 
B)  Differentiation 
C)  Goal incompatibility 
D)  Scarce resources 
E)  Ambiguity

Question 17

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

Accepted Answer

A)  Forcing 
B)  Passive-aggressive 
C)  Avoiding 
D)  Problem-solving 
E)  Compromising 
A)  Forcing 
B)  Passive-aggressive 
C)  Avoiding 
D)  Problem-solving 
E)  Compromising

Question 18

Which of the following is NOT a benefit of moderate conflict in organizations?

Accepted Answer

A)  It prevents stagnation and nonresponsiveness to the external environment. 
B)  It improves decision making. 
C)  Conflict with people outside the team can potentially increase cohesion with the team. 
D)  It energizes people to debate issues more thoroughly. 
E)  It helps regenerate employee ranks, since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff. 
A)  It prevents stagnation and nonresponsiveness to the external environment. 
B)  It improves decision making. 
C)  Conflict with people outside the team can potentially increase cohesion with the team. 
D)  It energizes people to debate issues more thoroughly. 
E)  It helps regenerate employee ranks, since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff.

Question 19

Negotiators implicitly or explicitly consider three bargaining positions,including:

Accepted Answer

A)  win-win, win-lose, lose-lose 
B)  resistance, concessions, time 
C)  win-win, timely, target 
D)  initial, concessions, final 
E)  initial, target, resistance 
A)  win-win, win-lose, lose-lose 
B)  resistance, concessions, time 
C)  win-win, timely, target 
D)  initial, concessions, final 
E)  initial, target, resistance

Question 20

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

Accepted Answer

A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  All of these have low process control and low outcome control. 
E)  None of these has low process control and low outcome control. 
A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  All of these have low process control and low outcome control. 
E)  None of these has low process control and low outcome control.

Which of the following is NOT explicitly labeled in the conflict process model?

Creating value during the negotiation process involves convincing the other party that reaching an agreement is in their best interest.

Which of the following is a skill to effectively create value in negotiations?

A Dean tells a faculty member,"I don't care what the collective agreement states about your right to negotiate a workload with me,I'm the Dean,and I make the decisions about who is assigned what work and how much." According to your text,this is an example of which approach for resolving conflict?

It is possible to agree on a common goal yet still experience conflict due to differentiation.

A person's preferred conflict management style tends to depend partly on the individual's cultural values.

Conflict is defined as:

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Deconstructive conflict is one of the more serious forms of relationship conflict.

Mediation has a high level of process control but a low level of decision control.

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Claiming value during negotiations involves trying to obtain the best possible outcome for yourself and your constituents.

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

Which of the following is NOT a benefit of moderate conflict in organizations?

Negotiators implicitly or explicitly consider three bargaining positions,including:

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 11: Understanding and Managing Workplace Conflict

Which of the following is NOT explicitly labeled in the conflict process model?

Creating value during the negotiation process involves convincing the other party that reaching an agreement is in their best interest.

Which of the following is a skill to effectively create value in negotiations?

A Dean tells a faculty member,"I don't care what the collective agreement states about your right to negotiate a workload with me,I'm the Dean,and I make the decisions about who is assigned what work and how much." According to your text,this is an example of which approach for resolving conflict?

It is possible to agree on a common goal yet still experience conflict due to differentiation.

A person's preferred conflict management style tends to depend partly on the individual's cultural values.

Conflict is defined as:

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Deconstructive conflict is one of the more serious forms of relationship conflict.

Mediation has a high level of process control but a low level of decision control.

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Claiming value during negotiations involves trying to obtain the best possible outcome for yourself and your constituents.

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

Which of the following is NOT a benefit of moderate conflict in organizations?

Negotiators implicitly or explicitly consider three bargaining positions,including:

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters