Exam 11: Understanding and Managing Workplace Conflict

Constructive conflict is also called task-related conflict.

A large computer company was well known for the frequent debate among employees regarding various issues.Employees weren't afraid to disagree with their colleagues and to clearly argue their point.Although the discussions would sometimes get loud,employees never spoke angrily at each other and the discussants would always end the meeting in friendship.This computer company has many instances of:

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

The poor work ethic of Generation-X employees is one of the main sources of conflict in work organizations.

Two team members who disagree over their work schedule approach their team leader to help resolve the conflict.Based on your knowledge of third-party conflict resolution,to avoid feelings of unfairness by the team member,the team leader should:

The problem-solving interpersonal style of conflict has:

Effective negotiators:

Managers should arbitrate decisions when employees cannot resolve their differences alone.

The current perspective on organizational conflict is that:

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

Conflict tends to escalate more with a win-lose than with a win-win orientation.

Which of the following actions does NOT reduce conflict between employees and work teams?

Combining two jobs to reduce conflict is a:

The conflict process model includes:

Salespeople at Widget Ltd.complain that they lose sales bonuses when the production department is out of stock of a particular item.This sometimes causes customers to buy elsewhere rather than wait for the next production run.Meanwhile,production employees complain that salespeople don't appreciate the need to minimize inventory costs,for which production staff are rewarded.This is mainly an example of conflict due to:

Why should leaders of culturally diverse teams be more mindful about which conflict handling style they use?

Creating value in negotiations involves:

Which of the following is a third-party conflict resolution strategy with high process control and high outcome control?

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

The president of Creative Toys,Inc.read about cooperation in Japanese companies and has vowed to bring this same philosophy to the company.The goal is to avoid all conflict,so that employees would work cooperatively and be happier at Creative Toys.Discuss the merits and limitations of the president's policy.