Question 1

A win-win orientation exists when a person or team believes that:

Accepted Answer

A)  one party necessarily loses if the other gains, so a forcing style should be applied. 
B)  a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
C)  a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
D)  both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E)  None of these statements apply to a win-win orientation. 
A)  one party necessarily loses if the other gains, so a forcing style should be applied. 
B)  a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
C)  a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
D)  both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E)  None of these statements apply to a win-win orientation.

Question 2

Resolving differences with the opposing party through direct communication is not as comfortably applied in collectivist cultures.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following interpersonal conflict management styles has mostly or completely a win-win orientation?

Accepted Answer

A)  Forcing 
B)  Yielding 
C)  Problem-solving 
D)  Avoiding 
E)  Both yielding and problem solving have mostly or completely a win-win orientation. 
A)  Forcing 
B)  Yielding 
C)  Problem-solving 
D)  Avoiding 
E)  Both yielding and problem solving have mostly or completely a win-win orientation.

Question 4

Conflict begins when two parties experience manifest conflict.

Accepted Answer

A) True 
 B)False

Question 5

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

Accepted Answer

A) True 
 B)False

Question 6

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Accepted Answer

A) True 
 B)False

Question 7

Initial,target,and resistance represent three elements in:

Accepted Answer

A)  the conflict process model. 
B)  the bargaining zone model. 
C)  the types of third-party conflict resolution. 
D)  the sources of conflict. 
E)  the conflict escalation cycle. 
A)  the conflict process model. 
B)  the bargaining zone model. 
C)  the types of third-party conflict resolution. 
D)  the sources of conflict. 
E)  the conflict escalation cycle.

Question 8

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

Accepted Answer

A) True 
 B)False

Question 9

The yielding conflict management style should be used:

Accepted Answer

A)  never. 
B)  when the issue is much less important to you than to the other party. 
C)  when the other party has much less power than you do. 
D)  when the issue is important to both parties. 
E)  under almost all circumstances. 
A)  never. 
B)  when the issue is much less important to you than to the other party. 
C)  when the other party has much less power than you do. 
D)  when the issue is important to both parties. 
E)  under almost all circumstances.

Question 10

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Accepted Answer

A) True 
 B)False

Question 11

Increasing inventories between sequential work units tends to reduce potential conflict by:

Accepted Answer

A)  reducing resource scarcity 
B)  reducing differentiation 
C)  increasing the required level of communication between employees in sequential units 
D)  reducing ambiguity in resource allocation 
E)  creating a buffer that decouples the relationship between work units 
A)  reducing resource scarcity 
B)  reducing differentiation 
C)  increasing the required level of communication between employees in sequential units 
D)  reducing ambiguity in resource allocation 
E)  creating a buffer that decouples the relationship between work units

Question 12

It wasn't until the 1950s that conflict management experts such as Elton Mayo began to embrace the "optimal conflict" perspective.

Accepted Answer

A) True 
 B)False

Question 13

Constructive conflict exists:

Accepted Answer

A)  when the conflict is viewed as a personal attack on each person in the relationship. 
B)  when an employee disagrees with, and loses respect for, his or her supervisor. 
C)  when the conflict is emotionally charged. 
D)  when all of these exist. 
E)  when none of these exists. 
A)  when the conflict is viewed as a personal attack on each person in the relationship. 
B)  when an employee disagrees with, and loses respect for, his or her supervisor. 
C)  when the conflict is emotionally charged. 
D)  when all of these exist. 
E)  when none of these exists.

Question 14

Skilled negotiators tend to adopt a cautious problem-solving style at the outset.

Accepted Answer

A) True 
 B)False

Question 15

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

Accepted Answer

A) True 
 B)False

Question 16

The conflict process begins:

Accepted Answer

A)  when one party intends to interfere with the other's goals. 
B)  when one party does something that actually interferes with the other party's goals. 
C)  after the first party does something that causes the second party to take a similar hostile action. 
D)  when some source of conflict lead one or both parties to perceive that conflict exists. 
E)  when both parties are informed by a third party that they have a potential conflict. 
A)  when one party intends to interfere with the other's goals. 
B)  when one party does something that actually interferes with the other party's goals. 
C)  after the first party does something that causes the second party to take a similar hostile action. 
D)  when some source of conflict lead one or both parties to perceive that conflict exists. 
E)  when both parties are informed by a third party that they have a potential conflict.

Question 17

According to the literature on organizational conflict,constructive conflict:

Accepted Answer

A)  is a positive form of conflict in organizations. 
B)  is one of the most common outcomes of conflict. 
C)  is the only conflict management style that has high assertiveness and low cooperativeness. 
D)  is the main source of conflict in organizations. 
E)  should never be used as a conflict management strategy. 
A)  is a positive form of conflict in organizations. 
B)  is one of the most common outcomes of conflict. 
C)  is the only conflict management style that has high assertiveness and low cooperativeness. 
D)  is the main source of conflict in organizations. 
E)  should never be used as a conflict management strategy.

Question 18

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.

Accepted Answer

Time has two effects on negotiations.Tim

Question 19

You have a high BATNA when:

Accepted Answer

A)  your estimated cost of walking away from the relationship is high. 
B)  your estimated cost of walking away from the relationship is low. 
C)  you have a no concerns about losing face. 
D)  you have a high need to save face. 
E)  None of these statements are correct. 
A)  your estimated cost of walking away from the relationship is high. 
B)  your estimated cost of walking away from the relationship is low. 
C)  you have a no concerns about losing face. 
D)  you have a high need to save face. 
E)  None of these statements are correct.

Question 20

Employees at a specialty steel company are divided into the 'hot end' and the 'cold end' of the production process.The hot end forms the steel rods that make their way down the line to the cold end,where they are packed for shipment to clients.Employees at the cold end are primarily responsible for quality control because they are the last ones to see the product before it leaves the plant.Their performance is measured by an index of customer complaints and returns,so they are motivated to reject any rods that don't meet quality standards.But employees at the hot end of the production line earn bonuses based on their output and rejection rate.The fewer rods rejected by employees at the cold end,the fatter the bonuses of employees at the hot end.This creates conflict between the hot-end and cold-end employees.Hot-end employees complain that their cold-end colleagues are too fussy about product quality.Cold-end employees don't like the hot-end employees questioning their quality control decisions.Discuss the source(s)of conflict in this situation and recommend a solution to this conflict.

Accepted Answer

This incident illustrates the effects of

A win-win orientation exists when a person or team believes that:

Resolving differences with the opposing party through direct communication is not as comfortably applied in collectivist cultures.

Which of the following interpersonal conflict management styles has mostly or completely a win-win orientation?

Conflict begins when two parties experience manifest conflict.

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Initial,target,and resistance represent three elements in:

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

The yielding conflict management style should be used:

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Increasing inventories between sequential work units tends to reduce potential conflict by:

It wasn't until the 1950s that conflict management experts such as Elton Mayo began to embrace the "optimal conflict" perspective.

Constructive conflict exists:

Skilled negotiators tend to adopt a cautious problem-solving style at the outset.

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

The conflict process begins:

According to the literature on organizational conflict,constructive conflict:

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.

You have a high BATNA when:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

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Exam 11: Understanding and Managing Workplace Conflict

A win-win orientation exists when a person or team believes that:

Resolving differences with the opposing party through direct communication is not as comfortably applied in collectivist cultures.

Which of the following interpersonal conflict management styles has mostly or completely a win-win orientation?

Conflict begins when two parties experience manifest conflict.

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Initial,target,and resistance represent three elements in:

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

The yielding conflict management style should be used:

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Increasing inventories between sequential work units tends to reduce potential conflict by:

It wasn't until the 1950s that conflict management experts such as Elton Mayo began to embrace the "optimal conflict" perspective.

Constructive conflict exists:

Skilled negotiators tend to adopt a cautious problem-solving style at the outset.

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

The conflict process begins:

According to the literature on organizational conflict,constructive conflict:

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.

You have a high BATNA when:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters