Question 1

Forming a coalition:

Accepted Answer

A)  is typically part of the manager's job description. 
B)  takes advantage of situations where who you know is more important than what you know. 
C)  causes the decision to become more complex and ambiguous. 
D)  increases the legitimacy of the coalition's desired outcome. 
E)  more effectively communicates weaknesses with opposing positions. 
A)  is typically part of the manager's job description. 
B)  takes advantage of situations where who you know is more important than what you know. 
C)  causes the decision to become more complex and ambiguous. 
D)  increases the legitimacy of the coalition's desired outcome. 
E)  more effectively communicates weaknesses with opposing positions.

Question 2

Organizational politics can result in lower job satisfaction,and high levels of work-related stress.

Accepted Answer

A) True 
 B)False

Question 3

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

Accepted Answer

A)  Discussing the issue face-to-face with the employee rather than through a memo. 
B)  Convincing the employee that you have no vested interest in the childcare facility other than the belief that it is good for the organization. 
C)  Starting by saying something about the childcare facility that the employee agrees with. 
D)  Describing both positive and negative features of the childcare facility. 
E)  All of these would help to persuade an employee to support your recommendation. 
A)  Discussing the issue face-to-face with the employee rather than through a memo. 
B)  Convincing the employee that you have no vested interest in the childcare facility other than the belief that it is good for the organization. 
C)  Starting by saying something about the childcare facility that the employee agrees with. 
D)  Describing both positive and negative features of the childcare facility. 
E)  All of these would help to persuade an employee to support your recommendation.

Question 4

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Accepted Answer

A)  Legitimate 
B)  Silent authority 
C)  Referent 
D)  Assertiveness 
E)  Persuasion 
A)  Legitimate 
B)  Silent authority 
C)  Referent 
D)  Assertiveness 
E)  Persuasion

Question 5

Organizational politics occurs when someone attempts to influence others for the purpose of promoting personal interests.

Accepted Answer

A) True 
 B)False

Question 6

Suppose you have formal authority to allocate performance bonuses to your employees.What contingencies must exist before this source of power will translate into actual power?

Accepted Answer

This question requires students to consi

Question 7

Some employees and departments gain power by forecasting uncertainties in the organization's environment.

Accepted Answer

A) True 
 B)False

Question 8

Locating oneself within social networks helps to increase a person's expert power and centrality.

Accepted Answer

A) True 
 B)False

Question 9

Which of these statements about legitimate power is FALSE?

Accepted Answer

A)  Legitimate power depends on more than job descriptions. 
B)  Employees in Canada are generally less likely to accept legitimate power than employees in high power distance cultures. 
C)  Your boss's power to make you work overtime partly depends on your agreement to this power. 
D)  Employees are generally more tolerant of legitimate power today than were employees a few decades ago. 
E)  All employees have some degree of legitimate power. 
A)  Legitimate power depends on more than job descriptions. 
B)  Employees in Canada are generally less likely to accept legitimate power than employees in high power distance cultures. 
C)  Your boss's power to make you work overtime partly depends on your agreement to this power. 
D)  Employees are generally more tolerant of legitimate power today than were employees a few decades ago. 
E)  All employees have some degree of legitimate power.

Question 10

Employees have more expert power today than a few decades ago because:

Accepted Answer

A)  fewer people now attend university than a few decades ago. 
B)  referent and legitimate power are no longer valued in organizations. 
C)  union density has been reduced in the private sector. 
D)  employers have a higher power distance than in the past. 
E)  None of the above explanations are correct. 
A)  fewer people now attend university than a few decades ago. 
B)  referent and legitimate power are no longer valued in organizations. 
C)  union density has been reduced in the private sector. 
D)  employers have a higher power distance than in the past. 
E)  None of the above explanations are correct.

Question 11

Even though you should be visiting clients most of the time,you make a point of stopping by the office each day so your boss sees that you are working.This increases your power by increasing your centrality.

Accepted Answer

A) True 
 B)False

Question 12

Employees in Canada and other low power distance countries are more likely to accept legitimate power than are employees in Mexico and other high power distance countries.

Accepted Answer

A) True 
 B)False

Question 13

Power is the act of changing another person's attitudes and behaviour.

Accepted Answer

A) True 
 B)False

Question 14

You cannot have power over others unless others believe you have that capacity.

Accepted Answer

A) True 
 B)False

Question 15

You have just graduated from a specialized program in an emerging and little-known field of engineering and are currently looking for a job that will apply your valuable skills.This is the only program of its kind in your country and has very limited enrolment.Your recently acquired knowledge offers great potential for organizations,although few people are aware of this.Describe the sources and contingencies of power you and other graduates from this program have in the labour market.

Accepted Answer

To answer this question,we must consider

Question 16

The influence strategy called "exchange" applies:

Accepted Answer

A)  negotiation. 
B)  ingratiation. 
C)  persuasion. 
D)  nonsubsitutability. 
E)  both negotiation and ingratiation. 
A)  negotiation. 
B)  ingratiation. 
C)  persuasion. 
D)  nonsubsitutability. 
E)  both negotiation and ingratiation.

Question 17

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Accepted Answer

A) True 
 B)False

Question 18

Professions gain power in the marketplace by reducing their substitutability through the control of tasks and knowledge.

Accepted Answer

A) True 
 B)False

Question 19

In persuasive communication,the inoculation effect refers to:

Accepted Answer

A)  warning listeners about arguments that others will use to influence them against your position. 
B)  warning listeners that your ideas are probably incorrect and should therefore be ignored. 
C)  the situation in which listeners have heard too many of your arguments and consequently feel that you are pressuring them too much on this issue. 
D)  the situation in which you use written rather than verbal channels of communication to persuade other people. 
E)  the situation in which you easily persuade others because they perceive you as highly credible and trustworthy. 
A)  warning listeners about arguments that others will use to influence them against your position. 
B)  warning listeners that your ideas are probably incorrect and should therefore be ignored. 
C)  the situation in which listeners have heard too many of your arguments and consequently feel that you are pressuring them too much on this issue. 
D)  the situation in which you use written rather than verbal channels of communication to persuade other people. 
E)  the situation in which you easily persuade others because they perceive you as highly credible and trustworthy.

Question 20

______________ is the knowledge and other resources available to people,teams,or organizations from a durable network that connect them to others.

Accepted Answer

A)  Resource capital 
B)  Expert capital 
C)  Social capital 
D)  Network capital 
E)  Intangible capital 
A)  Resource capital 
B)  Expert capital 
C)  Social capital 
D)  Network capital 
E)  Intangible capital

Forming a coalition:

Organizational politics can result in lower job satisfaction,and high levels of work-related stress.

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Organizational politics occurs when someone attempts to influence others for the purpose of promoting personal interests.

Suppose you have formal authority to allocate performance bonuses to your employees.What contingencies must exist before this source of power will translate into actual power?

Some employees and departments gain power by forecasting uncertainties in the organization's environment.

Locating oneself within social networks helps to increase a person's expert power and centrality.

Which of these statements about legitimate power is FALSE?

Employees have more expert power today than a few decades ago because:

Even though you should be visiting clients most of the time,you make a point of stopping by the office each day so your boss sees that you are working.This increases your power by increasing your centrality.

Employees in Canada and other low power distance countries are more likely to accept legitimate power than are employees in Mexico and other high power distance countries.

Power is the act of changing another person's attitudes and behaviour.

You cannot have power over others unless others believe you have that capacity.

The influence strategy called "exchange" applies:

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Professions gain power in the marketplace by reducing their substitutability through the control of tasks and knowledge.

In persuasive communication,the inoculation effect refers to:

______________ is the knowledge and other resources available to people,teams,or organizations from a durable network that connect them to others.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 10: Power and Influence in the Workplace

Forming a coalition:

Organizational politics can result in lower job satisfaction,and high levels of work-related stress.

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Organizational politics occurs when someone attempts to influence others for the purpose of promoting personal interests.

Suppose you have formal authority to allocate performance bonuses to your employees.What contingencies must exist before this source of power will translate into actual power?

Some employees and departments gain power by forecasting uncertainties in the organization's environment.

Locating oneself within social networks helps to increase a person's expert power and centrality.

Which of these statements about legitimate power is FALSE?

Employees have more expert power today than a few decades ago because:

Even though you should be visiting clients most of the time,you make a point of stopping by the office each day so your boss sees that you are working.This increases your power by increasing your centrality.

Employees in Canada and other low power distance countries are more likely to accept legitimate power than are employees in Mexico and other high power distance countries.

Power is the act of changing another person's attitudes and behaviour.

You cannot have power over others unless others believe you have that capacity.

The influence strategy called "exchange" applies:

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Professions gain power in the marketplace by reducing their substitutability through the control of tasks and knowledge.

In persuasive communication,the inoculation effect refers to:

______________ is the knowledge and other resources available to people,teams,or organizations from a durable network that connect them to others.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters