Question 1

Exchange and ingratiation are:

Accepted Answer

A)  two sources of power. 
B)  indicators that a person lacks power due to low centrality. 
C)  the only two political tactics that are equally common among men and women in organizational settings. 
D)  relatively uncommon practices in Western countries. 
E)  two forms of influence. 
A)  two sources of power. 
B)  indicators that a person lacks power due to low centrality. 
C)  the only two political tactics that are equally common among men and women in organizational settings. 
D)  relatively uncommon practices in Western countries. 
E)  two forms of influence.

Question 2

A bread products manufacturer relies on maintenance employees to keep its rather old production equipment operating.Whenever the equipment breaks down,the maintenance team is able to repair the equipment quickly.However,they are less effective at avoiding these breakdowns and cannot predict when the equipment will break down.The maintenance group has modified the equipment over the years and,in any event,the manufacturer of the production equipment is no longer in business.The maintenance employees teach each other how to repair the equipment,but have refused to document any of this information (saying that it is too difficult to document these details).The company owner has thought about firing the maintenance staff unless they document the maintenance procedures,but realizes that there is no one else who can repair the equipment.Discuss the sources and contingencies of power among the maintenance employees in this situation.

Accepted Answer

Students must discuss both the sources a

Question 3

Persuading people is more easily done when:

Accepted Answer

A)  you only give the employee information that supports the policy. 
B)  the information is written down rather than discussed orally. 
C)  they believe you have expertise and credibility. 
D)  the employee is publicly committed to an opposing attitude. 
E)  Persuasion research recommends none of these activities. 
A)  you only give the employee information that supports the policy. 
B)  the information is written down rather than discussed orally. 
C)  they believe you have expertise and credibility. 
D)  the employee is publicly committed to an opposing attitude. 
E)  Persuasion research recommends none of these activities.

Question 4

Prevention,forecasting and absorption are three contingencies of power in organizations.

Accepted Answer

A) True 
 B)False

Question 5

When your boss requests that you complete a particular task,he is applying which form of influence?

Accepted Answer

A)  Silent authority 
B)  Referent 
C)  Assertiveness 
D)  Exchange 
E)  Expert 
A)  Silent authority 
B)  Referent 
C)  Assertiveness 
D)  Exchange 
E)  Expert

Question 6

Which of the following is an example of the influence tactic of forming coalitions?

Accepted Answer

A)  A group of employees band together to show management that they collectively demand that the company purchase new computer equipment. 
B)  Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
C)  A new executive immediately posts her diplomas and awards on the office wall for others to see. 
D)  To demonstrate that cost overrun errors aren't due to production employees, the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
E)  None of these involves forming coalitions. 
A)  A group of employees band together to show management that they collectively demand that the company purchase new computer equipment. 
B)  Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
C)  A new executive immediately posts her diplomas and awards on the office wall for others to see. 
D)  To demonstrate that cost overrun errors aren't due to production employees, the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
E)  None of these involves forming coalitions.

Question 7

Which of the following is NOT a strategy for coping with uncertainty?

Accepted Answer

A)  Prevention 
B)  Substitution 
C)  Forecasting 
D)  Absorption 
E)  None of these is a strategy for coping with uncertainty. 
A)  Prevention 
B)  Substitution 
C)  Forecasting 
D)  Absorption 
E)  None of these is a strategy for coping with uncertainty.

Question 8

In most countries,a national accounting profession controls access to the profession while legislation prevents anyone other than its members from auditing public corporations.These conditions increase the accounting profession's power through which of the following?

Accepted Answer

A)  Visibility 
B)  Non-substitutability 
C)  Centrality 
D)  Discretion 
E)  Referent power 
A)  Visibility 
B)  Non-substitutability 
C)  Centrality 
D)  Discretion 
E)  Referent power

Question 9

Which of the following statements about power is FALSE?

Accepted Answer

A)  Power exists only when the dependent party is aware that the power holder controls valued resources. 
B)  Power requires interdependence in the relationship. 
C)  Power is the capacity to influence, rather than the actual practice of influencing others. 
D)  Power exists only when one person has something of value for a second person, but the second person has nothing of value for the first person. 
E)  People sometimes gain power by convincing others that they have something of value for them. 
A)  Power exists only when the dependent party is aware that the power holder controls valued resources. 
B)  Power requires interdependence in the relationship. 
C)  Power is the capacity to influence, rather than the actual practice of influencing others. 
D)  Power exists only when one person has something of value for a second person, but the second person has nothing of value for the first person. 
E)  People sometimes gain power by convincing others that they have something of value for them.

Question 10

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to--and received support from--the heads of two departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department,because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he reluctantly agreed to test it in a pilot project.What influence is Krystal mainly using here?

Accepted Answer

A)  Silent authority 
B)  Coalition formation 
C)  Assertiveness 
D)  Impression management 
E)  Both silent authority AND coalition formation. 
A)  Silent authority 
B)  Coalition formation 
C)  Assertiveness 
D)  Impression management 
E)  Both silent authority AND coalition formation.

Question 11

Which of the following IS a contingency of power?

Accepted Answer

A)  Coercive 
B)  Legitimate 
C)  Referent 
D)  All of these are contingencies of power. 
E)  None of these are contingencies of power. 
A)  Coercive 
B)  Legitimate 
C)  Referent 
D)  All of these are contingencies of power. 
E)  None of these are contingencies of power.

Question 12

A clothing manufacturer has been very successful in the marketplace because one of its designers has a keen ability to determine what styles young people will want to wear over the next year or two.The designer's ability to understand the fashion preferences of young customers is highly valuable because clothing tastes change quickly and manufacturing too much unwanted product can put the company out of business.In terms of power,this designer has organizational power mainly because she:

Accepted Answer

A)  copes with uncertainty through forecasting. 
B)  has plenty of coercive power. 
C)  has plenty of referent power. 
D)  leverages power through an all-channel information flow rather than the wheel formation. 
E)  copes with uncertainty through absorption. 
A)  copes with uncertainty through forecasting. 
B)  has plenty of coercive power. 
C)  has plenty of referent power. 
D)  leverages power through an all-channel information flow rather than the wheel formation. 
E)  copes with uncertainty through absorption.

Question 13

By avoiding written documentation of special procedures,maintenance workers in the French tobacco-processing industry were maximizing their expert power through non-substitutability.

Accepted Answer

A) True 
 B)False

Question 14

Subordinates have some reward power over their bosses through 360-degree feedback systems.

Accepted Answer

A) True 
 B)False

Question 15

Unions and professional associations explicitly or implicitly try to increase the non-substitutability of their members.Identify three strategies used by these groups to increase non-substitutability and provide an example related to professions or unions for each strategy.

Accepted Answer

The textbook identifies four strategies

Question 16

You have just been hired as a brand manager of toothpaste for a large consumer products company.Your job mainly involves encouraging the advertising and production groups to promote and manufacture your product more effectively.These departments aren't under your direct authority,although company procedures indicate that they must complete certain tasks requested by brand managers.Describe the sources of power you can use to ensure that the advertising and production departments will help you make and sell toothpaste more effectively.

Accepted Answer

As brand manager,you might be able to us

Question 17

Exaggerating one's resumé is categorized within the influence strategy of persuasion.

Accepted Answer

A) True 
 B)False

Question 18

Commitment typically results when people are influenced using which power bases?

Accepted Answer

A)  Legitimate and coercive 
B)  Legitimate and expert 
C)  Reward and coercive 
D)  Expert and referent 
E)  Reward and referent 
A)  Legitimate and coercive 
B)  Legitimate and expert 
C)  Reward and coercive 
D)  Expert and referent 
E)  Reward and referent

Exchange and ingratiation are:

Persuading people is more easily done when:

Prevention,forecasting and absorption are three contingencies of power in organizations.

When your boss requests that you complete a particular task,he is applying which form of influence?

Which of the following is an example of the influence tactic of forming coalitions?

Which of the following is NOT a strategy for coping with uncertainty?

In most countries,a national accounting profession controls access to the profession while legislation prevents anyone other than its members from auditing public corporations.These conditions increase the accounting profession's power through which of the following?

Which of the following statements about power is FALSE?

Which of the following IS a contingency of power?

By avoiding written documentation of special procedures,maintenance workers in the French tobacco-processing industry were maximizing their expert power through non-substitutability.

Subordinates have some reward power over their bosses through 360-degree feedback systems.

Unions and professional associations explicitly or implicitly try to increase the non-substitutability of their members.Identify three strategies used by these groups to increase non-substitutability and provide an example related to professions or unions for each strategy.

Exaggerating one's resumé is categorized within the influence strategy of persuasion.

Commitment typically results when people are influenced using which power bases?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 10: Power and Influence in the Workplace

Exchange and ingratiation are:

Persuading people is more easily done when:

Prevention,forecasting and absorption are three contingencies of power in organizations.

When your boss requests that you complete a particular task,he is applying which form of influence?

Which of the following is an example of the influence tactic of forming coalitions?

Which of the following is NOT a strategy for coping with uncertainty?

In most countries,a national accounting profession controls access to the profession while legislation prevents anyone other than its members from auditing public corporations.These conditions increase the accounting profession's power through which of the following?

Which of the following statements about power is FALSE?

Which of the following IS a contingency of power?

By avoiding written documentation of special procedures,maintenance workers in the French tobacco-processing industry were maximizing their expert power through non-substitutability.

Subordinates have some reward power over their bosses through 360-degree feedback systems.

Unions and professional associations explicitly or implicitly try to increase the non-substitutability of their members.Identify three strategies used by these groups to increase non-substitutability and provide an example related to professions or unions for each strategy.

Exaggerating one's resumé is categorized within the influence strategy of persuasion.

Commitment typically results when people are influenced using which power bases?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters